Bank of America
Bank of America Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Teller (286)
- Personal Banker (144)
- Technology Analyst (43)
- Banking Center Manager (42)
- Intern (40)
- Customer Service Representative (35)
- Vice President (29)
- Analyst (29)
- Summer Analyst (29)
- Teller Operations Specialist (28)
- Sales & Service Specialist (23)
- Financial Analyst (22)
- Investment Banking Analyst (19)
- Sales and Service Specialist (19)
- Business Analyst (17)
- Software Engineer (16)
- Operations Analyst (15)
- Bank Teller (15)
- Software Developer (15)
- Team Member (15)
- Project Manager (13)
- Assistant Vice President (13)
- Banking Center Assistant Manager (13)
- Senior Software Engineer (12)
- Associate (12)
- Fraud Analyst (12)
- Quantitative Analyst (12)
- Financial Advisor (12)
- Financial Advisor Trainee (11)
- Credit Analyst (11)
Call Center Manager Interview (Negative Experience; Average Interview)
I applied online and the process took 3 months - interviewed at Bank of America.
Interview Details – Very long process. Had four interviews and was told I had the position pending the approval of the executive. Then I was told by HR that the executive liked me and was impressed. Next thing, I know I got an email saying I did not get the position right now but maybe later. This process took almost three months.
Interview Question – None were difficult Answer Question
Operations Analyst Interview (Neutral Experience)
Interviewed at Bank of America
Interview Details – Quick interview, but very informative. Had about 30 minutes with the interviewer to answer questions about my resume and the working requirements for the job. Very friendly interviewer who asked several tough questions, but ones everyone should be prepared for coming to an interview. Recommend reviewing individual strengths and weaknesses.
Interview Question – Please me about one of your successes and failures. Answer Question
Global Wealth & Investment Management Technology-Technology Developer and Analyst Intern Program(Business Analyst) Interview (Positive Experience; Easy Interview)
I applied through college or university and the process took 1 week - interviewed at Bank of America in March 2014.
Interview Details – First Round-Behavior
Tell me about yourself
Interest in Business Analytics
Why Bank Of America
Second Round-Behavior (with three different managers)
Explained their projects and asked if I was interested in it. It was just a conversation.
Interview Question – One of the managers wanted a person with mainframe programming experience. I wasn't able to answer questions related to it Answer Question
GWIM Banking Intern Interview (Neutral Experience)
Interviewed at Bank of America
Interview Details – Contacted by email to schedule two phone interviews. Both interviews were thirty minutes and behavioral covering mostly past work experience. The HR department then followed up via email.
Interview Question – What does customer service mean to you? Answer Question
Teller Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Bank of America in January 2013.
Interview Details – just complete the test online
Interview Question – the investigation questions for background check. has to answer alot of questions and 5 years working experience prefered Answer Question
Teller Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Bank of America.
Interview Details – For the role play, you get a partner and take turns being a teller and a customer. So the plot of this scene that the HR told us we had to do was a customer coming in to cash a $100 check. It play out like this:
Teller: "Welcome back Chelsea, how can I help you today?" (Smile! sound enthusiastic)
Customer: "I want to Cash this $100 check into my checking account."
Teller: "My pleasure Chelsea! Can you please (Use their name always)
swipe your Bank of America Card and enter you pin"
*While the customer (the other interviewee) is supposedly entering their pin ask another
the following question*
Teller: "So how is your day going Chelsea? Any plans for later today"
(Our HR told us to ask about 3-4 Questions in our conversation to better understand their needs so we can offer services (cards with cash rewards, points, etc.) to better their life.)
Customer: "Its great John. I've been shopping all day today. Now I'm ready to pick up my kids
later today from school"
Teller: "That sounds like fun Chelsea! How many kids do you have?
Customer: " I have 2 little ones"
Teller: "Really? How old are they?
Customer: " 5 and 6"
Teller: That's great Chelsea. So how will you like you $100 back?"
Customer: "Two 20 bills, One 50 bill, and the rest in 1 dollar bills"
Teller: "Okay is 50, 70, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100"
(For the part above you are supposed to count up to 100 with each bill)
Teller: "Chelsea, have you heard about our cash reward cards? They are great for any
purchase, Shopping too!, they can get you 5% back on gas, 3% on groceries, and
2% back on Shopping"
(I am not sure if those numbers are correct, be sure to research the service you want to sell the your customer during the role play before you interview)
Teller: "Do you have a little bit of time right now Chelsea to meet with our personal banker so he can better explain all the benefits?"
Customer: "No, not right now. I have to go pick up my kids right now"
Teller: " How about if I have our personal banker call you to schedule a meeting whenever
you are available?"
Customer: "Okay I can do that"
Teller: "Chelsea, How does tomorrow at 12:00 pm (or noon) when your kids are in school sound?"
Customer: "Yeah that sounds great
Teller: "Great! Have a I completed all of your banking needs?"
(You are supposed to ask this question this way so it ends the conversation in a positive note because the customer will say "yes." Unlike, "Can I help you will something else?" The customer will say "no" for this one and end the conversation in a negative note. That is what the HR wanted us to say anyways)
Teller: " Bye bye, take care Chelsea"
So that is what role play is about. I'm sure it won't be the exact same for everyone else but It will be 70% the same I am sure.
Summary of interviewing at BA:
- Dress appropriately for interview and bring needed materials (on the email they send)
- Take part in every discussion the group has during the interview.
- The HR wants to see that your easy to talk to
- Smile and be in your best most awesome behavior (Be likable)
- Look at the videos they ask you to see. You need to know this to be able
to participate in a group discussion (There's link to these videos in a email they send)
- Be prepared to say a little bit about yourself
- Previous work experience
- what you did (in detail) in your previous jobs
- where you see yourself within 1-2 years within the company
- say how your previous work experience has prepared you for this position
- During role play you can be feeling closed up and shy (you get 5 min. to practice)
- Always be in control of the conversation during role play
- Ask the "customer" about 3-4 question to better know them or what they been up to.
To better be able to match BA services to their needs
- Research a product or service you want to sell to them during role play
- Always say their name when talking to them during role play (HR will tell you this)
And that't everything I remember from my interview. I probably forgot little to nothing since its very long and detailed. Thanks for reading and hope this helps you a lot, which it will if you read through the entire thing. :D
One more thing, If you get through the group interview, the HR will set an interview with the manager of the bank you will get employed at.
Interview Question – Role play Answer Question
PT Teller Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 days - interviewed at Bank of America in April 2014.
Interview Details – Applied online. Received call from recruiter, but missed it. Called recruiter back and did phone interview on the spot. Scheduled for f2f interview for the next day. Branch manager had no idea I even had an interview with her when I arrived, but she conducted it anyway. I was told by both the Branch manager and recruiter that I would be contacted the next day, which was only yesterday. I will try to call later today if I have not heard anything.
Interview Question – The teller/customer role play was pretty unexpected. Answer Question
Leadership Development Program Interview (Neutral Experience; Difficult Interview)
I applied through an employee referral and interviewed at Bank of America.
Interview Details – After applying online, I waited about 2-3 weeks before they sent me an email to set up a phone interview, the phone interview was scheduled for a week after that, I then spoke to the recruiter and I felt a little rushed by her talking, I didn't hear back for another 2 months about their final decision.
Interview Question – Tell me about a time where you had a customer who was unhappy but you swayed them to stay loyal? Answer Question
Summer Analyst Interview (Neutral Experience; Average Interview)
I applied through college or university - interviewed at Bank of America in February 2014.
Interview Details – The interviewer didn't really respect. He was playing his phone while I'm working on solving the problems.
Interview Question – Print all the prime numbers from 1-100 Answer Question
Software Engineer Interview (Neutral Experience; Easy Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at Bank of America in April 2014.
Interview Details – one phone interview and one onsite interview. The whole process takes 2 weeks. The phone interview takes 25 minutes, basically just go through resume and some basic questions. During onsite, I have 6 interviewers one-on-one for onsite, each takes 30 minutes. The routine is first personal questions based on resume, then some tech questions.
- This position basically requires Python and SQL. The interview questions are fairly simple, but includes all the topics. Answer Question
- Remove duplicated char within a String View Answer
- select only duplicated rows from specific table. View Answer
- difference between self join, left join, right join, outer join View Answer
Interviews for Top Jobs at Bank of America