Bank of America Teller Interview Questions

Updated Mar 21, 2015
Updated Mar 21, 2015
251 Interview Reviews

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12 people found this helpful  

Teller Interview

Anonymous Interview Candidate in Miami, FL
Anonymous Interview Candidate in Miami, FL
Application Details

I applied online. The process took 3 daysinterviewed at Bank of America in February 2015.

Interview Details

I applied to the Anticipatory teller Position online on the 2/2/15. i was contacted on 2/3/15 to find out my availability to do a phone interview. i choose 2/4/15 and the time. after i received an email to fill out a security check form online.

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Bank of America

  1.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Bank of America.

    Interview Details

    The manager was very welcoming and friendly. She asked normal questions and then have me some great advice for future interviews. She spoke about her trip to Mexico son which actually broke the ice.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Bank of America.

    Interview Details

    The initial phone interview was about 10 minutes. Basic questions ranging from describing a past successful sales pitch to questions that deal with ethics. Then an in-person interview with the manager and assistant manager at banking center. This interview consisted of role play in various sales situations.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Bank of America.

    Interview Details

    I had 4 interviews. They were thorough in the hiring process. there is focus on role play and meeting referral equirements. I had 2 phone interviews only because I which branches midway through.

    Interview Questions
    • based on past roles, what males this job a good fit for you?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Bank of America.

    Interview Details

    I initially applied online and within a couple of days got a new email asking me to take an online assessment. This is just your standard customer service test alongside a couple of quick reading comprehension and maths segments. A LOT of "agree strongly / disagree strongly" questions at the end.
    I obviously passed this as I got a phone call from a BoA recruiter three days later to confirm my information, and we scheduled a phone interview with a different recruiter the next day. This phone interview was very basic, and lasted about 25 minutes. General questions about my work experience, why i want to work for the bank, why i applied for this role in particular etc. At the end of this phone interview we scheduled a face-to-face interview with the manager of the branch I had applied for, and I was sent some online forms to fill out.
    The next interview was a week later, I was kind of surprised that it wasn't a group interview, which is what I had read a lot online, but again this interview seemed pretty basic to me, aside from two short role-plays which were simple - in one I had to pretend to be the teller and find a way to get the customer to set up online banking, in the other I had to suggest new products to her. For this interview I strongly suggest focusing on your customer service skills and sales skills!
    It was VERY short which i thought was a bad sign and the interviewer gave nothing away whatsoever, but the next day my recruiter called me back and set up an interview with the district manager for the following week.
    In this interview I was interviewed by the district manager as well as another branch manager that I hadn't met before, and they asked me questions about my flexibility, what i know about BoA, and again about my experience etc. They also asked me a lot about my experience with cash handling and balancing cash drawers, safes etc.
    Both of these managers were very friendly and positive, but they also mentioned that they were interviewing another 15 people over two days so I didn't get my hopes up. Nonetheless my recruiter got in touch three days later and offered me the position, and I had another few forms to fill in and send off to her.

    Interview Questions
    • Give me an example of a time when you dealt with an unhappy customer, and how did you turn it into a positive situation?
      What does customer service mean to you?
      Have you ever had to deal with a member of a team that you thought was lazy or uncooperative, how did you deal with this situation?
       
      Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Bank of America.

    Interview Details

    pretty easy, pretty standard for the banking industry. Nothing that you won't expect if you have done this sort of thing before. Remember to dress sharply and be attentive to each of the interviewers because you'll most likely be interviewed by two people.

    Accepted Offer
    Average Interview
  7. 2 people found this helpful  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Bank of America.

    Interview Details

    Very thorough and non pressuring. You are told the expectations up front. You were told you were required to do sales and what would be expected of you. Also your hours and days off.

    Interview Questions
    Accepted Offer
    Easy Interview
  8.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Bank of America.

    Interview Details

    First I was asked to go in to a group interview then I chose the location closest to me and went to the interview one on one with branch manager.

    Accepted Offer
    Neutral Experience
    Average Interview
  9. 1 person found this helpful  

    Teller Interview

    Anonymous Interview Candidate in Ramsey, NJ
    Anonymous Interview Candidate in Ramsey, NJ
    Application Details

    I applied through a recruiter – interviewed at Bank of America in January 2015.

    Interview Details

    The interviewing process was amazing! It was fun and I was very comfortable. I initially applied for a teller position but they offered me a position called Professional Teller position. Easy questions... "Why Bank of America?" "Tell me about yourself" Just breathe and relax, you'll be fine!

    Interview Questions
    • How would you persuade a client to speak with a credit specialist when she only wanted to process a transaction?   View Answer
    Negotiation Details
    None
    Accepted Offer
    Easy Interview
  10.  

    Teller Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Bank of America.

    Interview Details

    Applied online around 10pm, right next day got a phone call, was asked about prev experience. Than after 2 days was another 15 min phone interv and also was told about job. In a couple of days was scheduled for an interview with branch mgr, was easy, asked why BoA, how to deal with angry customer and was told about job. Right next day had a phone interview wigh district mgr, passed it, was asked same questions over and over. Next day got a call from recruiter that i was hired. Short process, no more than month.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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