Belair Direct Customer Service & Sales Advisor Interview Questions

Updated Jun 15, 2015
3 Interview Reviews

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Sales & Customer Service Advisor Interview

Anonymous Interview Candidate in Ottawa, ON (Canada)
Accepted Offer
Positive Experience
Average Interview

Application

I applied through college or university. The process took 3 weeksinterviewed at Belair Direct (Ottawa, ON (Canada)) in April 2015.

Interview

I applied to belairdirect and a few days later they called me for a phone interview. After the interview was a module then the in-person interview which took maybe 30-45 mins. The interview went well. Interview questions were like any sales job interview. Having a lot of work experience will help with the interview and getting the position. They look for a lot of sales experience. A couple weeks after the background check, I got an offer. Love working here!

Interview Questions

  • - What would you do in a situation a customer was not happy with their insurance rate and wanted to switch to another company? - Name a time you dealt with a difficult customer and explain how you handled the situation.   Answer Question

Other Interview Reviews for Belair Direct

  1.  

    Sales & Customer Service Advisor Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Belair Direct (Toronto, ON (Canada)).

    Interview

    I was contacted a day after applying through website by a recruiter. Had a very simple phone screening interview and then went in for an in-person interview. The interview went well in my opinion, and Belair Direct followed up for a background check quite quickly. They then just never contacted me for almost two weeks and when I finally called them, a unknown recruiter called me back and said they went with another candidate. Would not tell me why.

    Interview Questions

    • How do you deal with a colleague that you may have an issue with?   1 Answer
  2. Helpful (4)  

    Customer Service & Sales Advisor Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took a weekinterviewed at Belair Direct (Toronto, ON (Canada)) in May 2011.

    Interview

    At first, I was contacted by phone for a 20 minute interview. Upon answering the questions, the woman had set up an appointment for me to see her for a face to face interview. For both interviews, they expressed a true desire for candidates that had full-time availability and were willing to work for a long-term. The interviewers were extremely relaxed and that made it very comfortable to answer questions and speak confidently. There were many behavioral and situational type questions. I was also given a tour of the actual working environment and had a chance to talk to some other agents. All of them seemed very cheerful and involved in their work. Finally, there was a simulated test to see how well you can multi-task, particularly with inputting and searching data on the computer while speaking to a customer.

    Interview Questions

    • Describe a time when you used the Internet to solve a problem.   Answer Question
    • Give me an example of a time when you provided excellent customer service.   Answer Question
    • What do you think makes you stand out from all our other candidates?   Answer Question
    • If we were to hire you in this company, where would you see yourself 3 - 5 years from now?   Answer Question
    • Give me an example of a time when a client made an unreasonable request from you and how you dealt with it.   Answer Question
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