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Best Buy Geek Squad, Agent (CIA) Interview Questions & Reviews

Updated Apr 4, 2014
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Interview Experience 

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Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Anonymous Employee
Texarkana, TX

I applied online and the process took 4 weeks - interviewed at Best Buy in June 2013.

Interview Details – After putting in my application I was contacted within 2 weeks by one of the employees to set up an interview. My initial interview was with the DCI (my current supervisor) of the store. He asked 3 basic questions (Tell me about yourself and why you want this position, Name a time you went above and beyond to help a client and what was the result, Tell me about a time that you had to deal with a frustrated/angry client and what was the result of it). The interview gets better when he gives me time to ask questions and I feel that is where they find out if you are right for the job due to the amount and type of questions you ask. After that in about another 2 weeks I was scheduled to interview with the general manager of the store. He asked me some basic business questions (what would you do if you saw an employee steal a quarter out of the register or a small product like a soda or something). After a few of those he offered me the job and then we talked pay. It felt like you could bargain it up a bit if you were willing to try. After that you take a drug test and finish the paper work then you start training.

Interview Question – Not so much the base questions, but the hardest would be is if you have any questions for them?   View Answer

Negotiation Details – I was able to talk my starting pay up a bit due to qualifications and the simple fact that I was assertive about it. Key is to be assertive, but not disrespectful.

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Accepted Offer

Positive Experience

Easy Interview

Geek Squad, Agent (CIA) Interview

Anonymous Employee
Temple, TX

Interviewed at Best Buy

Interview Details – A few technical questions asked. Questions about how you would handle certain situations.

Interview Question – Name a time you had to go above and beyond to help a customer.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Anonymous Employee
Lake Jackson, TX

I applied online and the process took 3 weeks - interviewed at Best Buy.

Interview Details – Officially three interviews but I was hired in two

Interview Question – When was the last time you spoke to group of people that you didn't know and gave them direction? This was the second or third question in the first interview   View Answer

Negotiation Details – There was no negotiation. The store manager let me know that they could not pay me the rate I had asked but came close enough for this area.

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Accepted Offer

Neutral Experience

Geek Squad, Agent (CIA) Interview

Anonymous Employee

I applied online and the process took 5 days - interviewed at Best Buy.

Interview Details – 3 panel interview various situation questions.

Interview Question – what is your favorite cereal.. ice breaker   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Jefferson City, MO

I applied online and the process took 2 weeks - interviewed at Best Buy in September 2012.

Interview Details – This is quite the drawn out process first they will call for a phone interview then they will have you in for an interview with who would be your imadate manager. Then they will call you in for a second time to interview with the store manager. Once you've done all three interviews you should be called within a couple of days saying to come in and fill out some paper work. Once you fill out your paper work you have a background check and a drug test. If you pass both of those your an employee at best buy!

Interview Question – Give a specific example of a time when you disagreed with someone who was on your team. What happened and what was the outcome?   Answer Question

Negotiation Details – Not much negotiation they said I was going to make what they offered.

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Accepted Offer

Neutral Experience

Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took 1 week - interviewed at Best Buy.

Interview Details – online screening for consistent behavioral question answers, phone interview, in person interview, Job offer before second interview.

Interview Question – 日本語分かるか?   View Answer

Negotiation Details – Zero room for negotiation. I tried to counter offer and was met with heavy resistance, condescension even.

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Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took 2+ weeks - interviewed at Best Buy.

Interview Details – Hiring process was rather easy. Complete the application process online and wait for a phone call when positions become available. After interview with several managers and drug test then you're hired as long as test comes back negative and you can work well with others.

Interview Question – When presented with a problem that required team assistance, how did you work with others to get the problem fixed.   Answer Question

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Accepted Offer

Neutral Experience

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

Interviewed at Best Buy

Interview Details – It was the usual questions. I didn't think it was too difficult of an interview. As long as you come prepared, you should be OK.

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Accepted Offer

Positive Experience

Very Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took 3 days - interviewed at Best Buy in September 2009.

Interview Details – 3 Part interview. 1 over the phone and 2 in person. Most questions are situational type questions. IE " Tell us about a time." There is no right or wrong answer. They want specific answers, and try not to use the same example more than once.

Interview Question – Tell us something you would change about yourself?   Answer Question

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Declined Offer

Positive Experience

Very Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

Interviewed at Best Buy

Interview Details – The first interview was conducted through the phone. I was asked very general PC hardware questions as well as questions regarding work place etiquette, team work, and expected wage. Phone interviewer was polite, courteous, and efficient in her question asking. Total time of interview did not take more than five minutes.

Interview Question – What may be the cause of a computer slowing down?   Answer Question

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