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Best Buy Geek Squad, Counter-Operations Agent (COA) Interview Questions & Reviews

Updated Mar 28, 2014
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Interview Experience 

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Accepted Offer

Positive Experience

Average Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Anonymous Employee
Ellisville, MO

I applied online and the process took 2 weeks - interviewed at Best Buy in July 2010.

Interview Details – Applied online and took personality test. Was called a few weeks later for a group interview. Then had an in-person interview. Was hired immediately following the interview and told starting wage and signed papers.

Interview Question – Name a time you had to deal with an irate customer, and how you handled it.   Answer Question

Negotiation Details – I did not try to negotiate, as it was a high school, part time job.

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Positive Experience

Average Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Anonymous Employee
Boynton Beach, FL

I applied through other source and the process took a day - interviewed at Best Buy in January 2012.

Interview Details – N/a , internal promotion and was hired because of my qualifications & contributions to the department

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Negative Experience

Very Easy Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)
Mesquite, TX

I applied online and the process took 2 weeks - interviewed at Best Buy.

Interview Details – The interview process was bleak and non-informative. I always thought that Geek Squad was going to be an amazing opportunity, but the interview gave way to a different perspective. They asked the typical retail interview questions without any feeling or excitement as if they were used to the routine and left me with feelings of second guessing what I was getting into exactly.

Interview Question – They asked me to sell a pen...Pretty typical.   Answer Question

Negotiation Details – The negotiation was take it or leave it. I needed a job at the time, and the pay was the only way I was going to take the job.

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Accepted Offer

Positive Experience

Average Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)
Emeryville, CA

I applied through an employee referral and the process took 2 weeks - interviewed at Best Buy in March 2010.

Interview Details – phone interview - 1:1 and then met with Store manager

Interview Question – Customer service questions and technical questions   Answer Question

Negotiation Details – ask for more.

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Accepted Offer

Positive Experience

Very Easy Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)
Boynton Beach, FL

The process took a day - interviewed at Best Buy in November 2011.

Interview Details – Applied online. Received a call about a week later from the manager to schedule an interview. Interviewed by both the Operations Manager and the Geek Squad manager. Interview was about 30 minutes and focused on your abilities to complete the tasks at hand and your contribution to the company. Two days later, I received a call from the Operations Manager stating that he would like to hire me. Accepted the offer, and gave me a brief explanation over the phone about pay. Then he scheduled me to come in for orientation. Orientation consisted of a group of others applying for different positions within the store and applied to the work ethics and goals of the company.

Interview Question – How would you handle a situation with an angry customer?   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)
West Covina, CA

I applied online and the process took 3 weeks - interviewed at Best Buy in February 2012.

Interview Details – I applied online to best buy,two weeks later got a cal from Geek Squad 1 week later, got a call for second interview. Two hours after meeting with the manager of BB,got a call to schedule my interview the next day with the GM and got a job offer.

Interview Questions

  • What was your worse job you ever had and why?   View Answer
  • What will you do if a customer is upset that his device isn't ready for pickup? (GM QUESTION)   View Answer

Negotiation Details – I was able to negotiate my wage, because I did ask for minimum. (I originally applied BB for a sales Associate not COA) In the end he decided $9 an hour and $10 after 6 months. Fair deal.

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Accepted Offer

Positive Experience

Easy Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)
Houston, TX

I applied online and the process took 2 weeks - interviewed at Best Buy in May 2011.

Interview Details – The Hiring process first starts with an online application. You enter basic information, such as age, the school you graduated from, and if any higher education or any degrees listed you can select those two. Then comes a 100+ or less questionaire which ask questions such as are you a talkative person? do you like being in the crowd, or being a leader?

Interview Questions

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Neutral Experience

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)

I applied online and the process took 4 weeks - interviewed at Best Buy.

Interview Details – I applied online, heard back from best buy with in a week and half. I had an interview with the manager of the department she asked very basic question about computer troubleshooting, and if I've ever built a computer, which I reply no. About another week after I had an interview with the general manager of the store she ask question that the other manager had already asked me and gave me my job offer there.

Interview Question – How to deal with clients that don't know how to use computers and are rude about it?   Answer Question

Negotiation Details – there wasn't really much negotiation, they were pretty set on how much they were going to pay people

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Accepted Offer

Positive Experience

Easy Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)

I applied online and the process took 2 weeks - interviewed at Best Buy in July 2011.

Interview Details – I had a total of 3 1:1 interviews. I was pleased with the interviewers. I first applied for a cashier but ended up working for Geek Squad, and selling computers.

Interview Questions

Negotiation Details – I asked for $8 online because I applied for a cashier. The General Manager offered me $8.50, I took it.

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Accepted Offer

Positive Experience

Difficult Interview

Geek Squad, Counter-Operations Agent (COA) Interview

Geek Squad, Counter-Operations Agent (COA)

The process took 1+ week - interviewed at Best Buy in August 2010.

Interview Details – I received a call from the department supervisor indicating that he had looked over my application, and wondered if I could come in to have an interview. The first interview was performed by the department supervisor, and he explained to me that there would be two additional interviews, one with the assistant manager and one with the general manager. He explained to me that the first interview is where the majority of candidates get weeded out, and that only people they want to hire get a second interview. He mentioned to me that professional appearance really sets the tone for how well the interview goes, so I was happy I had worn a nice shirt, tie, dress pants, and dress shoes. The interview consisted of a number of questions asking me to explain prior experiences, such as what I thought about work ethic and how to balance conflicts with my private life.

Interview Question – Tell me about a time you had a conflict between work and your personal life. How did you handle it?   Answer Question

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