Glassdoor is your free inside look at Best Buy Geek Squad, Counter-Operations Agent (COA) interview questions and advice. All 8 interview reviews posted anonymously by Best Buy employees and interview candidates.
Best Buy Geek Squad, Counter-Operations Agent (COA) Interview Questions & Reviews
Getting the Interview 8 Interviews
Interview Experience 7 Ratings
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Interviewed in Mesquite, TX – Reviewed Jan 28, 2013
Interview Details – The interview process was bleak and non-informative. I always thought that Geek Squad was going to be an amazing opportunity, but the interview gave way to a different perspective. They asked the typical retail interview questions without any feeling or excitement as if they were used to the routine and left me with feelings of second guessing what I was getting into exactly.
Interview Question – They asked me to sell a pen...Pretty typical. Answer Question
Negotiation Details – The negotiation was take it or leave it. I needed a job at the time, and the pay was the only way I was going to take the job.
Helpful Interview?
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No
Problem with this interview?
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Interviewed in Emeryville, CA Mar 2010 – Reviewed Jul 30, 2012
Interview Details – phone interview - 1:1 and then met with Store manager
Interview Question – Customer service questions and technical questions Answer Question
Negotiation Details – ask for more.
Helpful Interview?
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No
Problem with this interview?
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Interviewed in Boynton Beach, FL Nov 2011 – Reviewed May 16, 2012
Interview Details – Applied online. Received a call about a week later from the manager to schedule an interview. Interviewed by both the Operations Manager and the Geek Squad manager. Interview was about 30 minutes and focused on your abilities to complete the tasks at hand and your contribution to the company. Two days later, I received a call from the Operations Manager stating that he would like to hire me. Accepted the offer, and gave me a brief explanation over the phone about pay. Then he scheduled me to come in for orientation. Orientation consisted of a group of others applying for different positions within the store and applied to the work ethics and goals of the company.
Interview Question – How would you handle a situation with an angry customer? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Interviewed in West Covina, CA Feb 2012 – Reviewed Feb 8, 2012
Interview Details – I applied online to best buy,two weeks later got a cal from Geek Squad 1 week later, got a call for second interview. Two hours after meeting with the manager of BB,got a call to schedule my interview the next day with the GM and got a job offer.
Interview Questions
- What was your worse job you ever had and why? View Answer
- What will you do if a customer is upset that his device isn't ready for pickup? (GM QUESTION) View Answer
Negotiation Details – I was able to negotiate my wage, because I did ask for minimum. (I originally applied BB for a sales Associate not COA) In the end he decided $9 an hour and $10 after 6 months. Fair deal.
Helpful Interview?
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No
Problem with this interview?
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Interviewed in Houston, TX May 2011 – Reviewed Jul 11, 2011
Interview Details – The Hiring process first starts with an online application. You enter basic information, such as age, the school you graduated from, and if any higher education or any degrees listed you can select those two. Then comes a 100+ or less questionaire which ask questions such as are you a talkative person? do you like being in the crowd, or being a leader?
Interview Questions
- What Skills and knowledge do you have working at GeekSquad Answer Question
- Why do you want to work at Best Buy. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Reviewed Dec 5, 2012
Interview Details – I applied online, heard back from best buy with in a week and half. I had an interview with the manager of the department she asked very basic question about computer troubleshooting, and if I've ever built a computer, which I reply no. About another week after I had an interview with the general manager of the store she ask question that the other manager had already asked me and gave me my job offer there.
Interview Question – How to deal with clients that don't know how to use computers and are rude about it? Answer Question
Negotiation Details – there wasn't really much negotiation, they were pretty set on how much they were going to pay people
Helpful Interview?
Yes |
No
Problem with this interview?
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Interviewed in Jul 2011 – Reviewed Jul 25, 2011
Interview Details – I had a total of 3 1:1 interviews. I was pleased with the interviewers. I first applied for a cashier but ended up working for Geek Squad, and selling computers.
Interview Questions
- When was a time you made a decision knowing it was the right thing, but no one else followed? Answer Question
- Describe your ideal manager. Answer Question
Negotiation Details – I asked for $8 online because I applied for a cashier. The General Manager offered me $8.50, I took it.
Helpful Interview?
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No
Problem with this interview?
Geek Squad, Counter-Operations Agent (COA) at Best Buy
Accepted Offer – Interviewed in Aug 2010 – Reviewed Sep 20, 2010
Interview Details – I received a call from the department supervisor indicating that he had looked over my application, and wondered if I could come in to have an interview. The first interview was performed by the department supervisor, and he explained to me that there would be two additional interviews, one with the assistant manager and one with the general manager. He explained to me that the first interview is where the majority of candidates get weeded out, and that only people they want to hire get a second interview. He mentioned to me that professional appearance really sets the tone for how well the interview goes, so I was happy I had worn a nice shirt, tie, dress pants, and dress shoes. The interview consisted of a number of questions asking me to explain prior experiences, such as what I thought about work ethic and how to balance conflicts with my private life.
Interview Question – Tell me about a time you had a conflict between work and your personal life. How did you handle it? Answer Question
Helpful Interview?
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No
Problem with this interview?
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