Best Buy Geek Squad, Counter-Operations Agent (COA) Interview Questions

Updated Sep 15, 2014
Updated Sep 15, 2014
12 Interview Reviews

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Geek Squad, Counter-Operations Agent (COA) Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

After finding a position posted on indeed, online application was submitted. I was called in for an interview after a few days. Standard questions - "Why Best Buy?", "Tell me about a time you dealt with a troublesome coworker", "What technical problem that you solved that nobody else was able to?", interview took less than 15 minutes. Called back 2 days later for another interview with similar questions. 3 Days later I received an offer for the position.

Interview Questions
  • What technical problem that you solved that nobody else was able to?   Answer Question
Negotiation Details
No negotiation, offer came via email.
Accepted Offer

Other Interview Reviews for Best Buy

  1. 1 person found this helpful  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 days - interviewed at Best Buy in September 2014.

    Interview Details

    I applied online, the next day I was called to set up an interview. The day after that I met with a manager and completed my interview. They liked me, so they got the general manager to complete my second interview the same day. The GM liked me, so he offered me the job on the spot. We negotiate pay, and I accepted the offer. Whole process took 3 days. After this, I had to complete background check and drug screen process prior to reporting to work.

    Interview Questions
    • None. Almost every question I was asked It started with, "describe a time where.... (then the question)".; ex. would be - dealt with irate customer.   Answer Question
    Negotiation Details
    I was asked what was fair, I answered. They stated a different pay range, then looked up my qualifications and offered a better pay.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Mesquite, TX
    Anonymous Interview Candidate in Mesquite, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at Best Buy.

    Interview Details

    The interview process was bleak and non-informative. I always thought that Geek Squad was going to be an amazing opportunity, but the interview gave way to a different perspective. They asked the typical retail interview questions without any feeling or excitement as if they were used to the routine and left me with feelings of second guessing what I was getting into exactly.

    Interview Questions
    Negotiation Details
    The negotiation was take it or leave it. I needed a job at the time, and the pay was the only way I was going to take the job.
    Accepted Offer
    Negative Experience
    Easy Interview
  3.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  West Covina, CA
    Anonymous Interview Candidate in West Covina, CA
    Application Details

    I applied online. The process took 3 weeks - interviewed at Best Buy in February 2012.

    Interview Details

    I applied online to best buy,two weeks later got a cal from Geek Squad 1 week later, got a call for second interview. Two hours after meeting with the manager of BB,got a call to schedule my interview the next day with the GM and got a job offer.

    Interview Questions
    • What was your worse job you ever had and why?   View Answer
    • What will you do if a customer is upset that his device isn't ready for pickup? (GM QUESTION)   View Answer
    Negotiation Details
    I was able to negotiate my wage, because I did ask for minimum. (I originally applied BB for a sales Associate not COA) In the end he decided $9 an hour and $10 after 6 months. Fair deal.
    Accepted Offer
    Positive Experience
    Easy Interview
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    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Boynton Beach, FL
    Anonymous Interview Candidate in Boynton Beach, FL
    Application Details

    I applied through other source. The process took a day - interviewed at Best Buy in January 2012.

    Interview Details

    N/a , internal promotion and was hired because of my qualifications & contributions to the department

    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Boynton Beach, FL
    Anonymous Interview Candidate in Boynton Beach, FL
    Application Details

    The process took a day - interviewed at Best Buy in November 2011.

    Interview Details

    Applied online. Received a call about a week later from the manager to schedule an interview. Interviewed by both the Operations Manager and the Geek Squad manager. Interview was about 30 minutes and focused on your abilities to complete the tasks at hand and your contribution to the company. Two days later, I received a call from the Operations Manager stating that he would like to hire me. Accepted the offer, and gave me a brief explanation over the phone about pay. Then he scheduled me to come in for orientation. Orientation consisted of a group of others applying for different positions within the store and applied to the work ethics and goals of the company.

    Interview Questions
    • How would you handle a situation with an angry customer?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at Best Buy in May 2011.

    Interview Details

    The Hiring process first starts with an online application. You enter basic information, such as age, the school you graduated from, and if any higher education or any degrees listed you can select those two. Then comes a 100+ or less questionaire which ask questions such as are you a talkative person? do you like being in the crowd, or being a leader?

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Ellisville, MO
    Anonymous Interview Candidate in Ellisville, MO
    Application Details

    I applied online. The process took 2 weeks - interviewed at Best Buy in July 2010.

    Interview Details

    Applied online and took personality test. Was called a few weeks later for a group interview. Then had an in-person interview. Was hired immediately following the interview and told starting wage and signed papers.

    Interview Questions
    • Name a time you had to deal with an irate customer, and how you handled it.   Answer Question
    Negotiation Details
    I did not try to negotiate, as it was a high school, part time job.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Emeryville, CA
    Anonymous Interview Candidate in Emeryville, CA
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Best Buy in March 2010.

    Interview Details

    phone interview - 1:1 and then met with Store manager

    Interview Questions
    Negotiation Details
    ask for more.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeks - interviewed at Best Buy.

    Interview Details

    I applied online, heard back from best buy with in a week and half. I had an interview with the manager of the department she asked very basic question about computer troubleshooting, and if I've ever built a computer, which I reply no. About another week after I had an interview with the general manager of the store she ask question that the other manager had already asked me and gave me my job offer there.

    Interview Questions
    • How to deal with clients that don't know how to use computers and are rude about it?   Answer Question
    Negotiation Details
    there wasn't really much negotiation, they were pretty set on how much they were going to pay people
    Accepted Offer

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