Best Buy Customer Service Representative Interview Questions

Updated Mar 4, 2015
55 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Best Buy.

    Interview

    Hiring and interviewing process was fairly straight-forward. However, training took longer than expected. The people there ranged from being serious about their jobs to ignoring their responsibilities. I was there when customers blatantly stole items and nobody else noticed - therefore, nothing was done.

    Interview Questions

    • Past experiences and what I intend to bring to the company.   Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fort Smith, AR
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy (Fort Smith, AR) in February 2015.

    Interview

    Well I applied for the Customer Service Specialist and I ended up getting Mobile Sales Consultant! the manager we're super nice and laid back. You can tell they actually cared for their employees and want the best of people to work there. This was my first real interview and they really helped me not get nervous or anything.

    Interview Questions

    • They asked me basic questions like What would you do in his situation? If you see an employee stealing what do you do? -Say tell the manager. Then they ask what should that employee get for stealing- Say they should be fired. Its kind of a make or break question.   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Madison, WI
    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy (Madison, WI) in January 2015.

    Interview

    Process took 3 days . applied online . got called in the next day for an interview. A day later found out I didn't get the job.

    Interview Questions

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 5 daysinterviewed at Best Buy.

    Interview

    The manager was very professional, clean, neat and polite. He used excellent grammar during the interview process. I was asked about myself and then the usual interview questions. At no time during the interview did I feel uncomfortable, after it was over he advised me that I would receive a phone call whether I was hired or not. I was called the very next day and accepted the position.

    Interview Questions

    Negotiation

    NO negotiations

  6.  

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy in November 2014.

    Interview

    Interview was pretty light, no pressure and the employees were friendly. If you get there at the time they give you your interview, they'll call you fast. The time interval of the interview is very fair and so are the questions they ask.

    Interview Questions

    • How did you handle a situation where your register came short?   Answer Question
  7.  

    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Best Buy in October 2014.

    Interview

    Very straight forward inicial interview. Applied online for a specific opening then received a call to schedule an interview. It began on time and lasted about 20 minutes and was told I would be notified within 72 hours if they chose someone else or what I had to do for the second step of the interview (seemed like mostly paperwork and probably drug testing)

    Interview Questions

    • in your previos job how did you deal with a difficult customer.   Answer Question
    • What did you like and didn't like about your previous job?   Answer Question
  8.  

    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Best Buy in August 2014.

    Interview

    Overall I had a very negative experience. Was left waiting for 30 minutes despite arriving on time while they interviewed someone else. They then got my name wrong. Great start. The interview actually went very well, the same questions you see on here where asked and I got along great with the interviewer. Afterwards I was told I would be called to set up a final interview within the next few days. I let a week pass and heard nothing so I called up and was told they were still conducting interviews for the position. Another week passes, I call, still doing interviews. In the end they strung me along for an entire month before sneakily rejecting me through the job portal website, which you don't even receive a notification for.

    Honestly, I'm pretty used to receiving nothing from companies, but the fact that I was told for sure that I would be called for a final interview before never hearing from them again makes me incredibly angry and disappointed.

    Interview Questions

    • I was asked a technical question which was odd as I was only applying for a customer service position, but I have some knowledge of computers so I was able to answer.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in South Salt Lake, UT
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Best Buy (South Salt Lake, UT) in August 2014.

    Interview

    Depends who you interview with. They hiring manager has a sheet of paper and reads off all the questions to you. If you have very good customer service experience they will hire you. I was lucky and they just hired me during my interview and paid me more then what the other employees were making. It will just depend on who you interview with

    Interview Questions

    Negotiation

    No negotiation

  10.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Accepted Offer
    Accepted Offer

    Interview

    Sat in the back room and had a series of two interviews in store and one phone interview before I got the job. They asked me a lot of in depth questions. The questions were a mix of easy and hard. Just be confident and have a positive attitude and you'll do well!

    Interview Questions

  11. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Best Buy.

    Interview

    I applied and got a call back about 3 days later. The HR lead gave me a phone interview and asked me what positions I was interested in, how soon I could work, and why I wanted to work at Best Buy. Then she set up a second interview with a manager who asked the typical tell me about a time questions. I thought I messed up in some of them but he said the interview went well and he wanted to give me an interview with the general manager. The general manager asked similar questions and said they would let me know on Monday ( My interview was Friday) if I got the job. However, I got a call back only two hours after the interview telling me I got the job.

    Interview Questions

    • Tell me about a time you dealt with a difficult customer and how you handled it.   Answer Question
    • Tell me about a time when you worked on a difficult project and the results of that.   Answer Question
    • Tell me about a time when your worked on a group project and had a difficult time.   Answer Question
    • What would you do if an employee stole something from the store?   Answer Question
    • What can we do for you?   1 Answer

    Negotiation

    I didn't negotiate because the offer was sent in a letter packet. They don't tell you how much you will get paid until you actually get the job (after the interview).

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