Best Buy

  www.bestbuy.com
  www.bestbuy.com

Best Buy Customer Service Representative Interview Questions

Updated Dec 9, 2014
Updated Dec 9, 2014
52 Interview Reviews

Interview Experience

Interview Experience

75%
18%
6%

Getting an Interview

Getting an Interview

84%
9%
5%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

52 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Best Buy.

    Interview Details

    The manager was very professional, clean, neat and polite. He used excellent grammar during the interview process. I was asked about myself and then the usual interview questions. At no time during the interview did I feel uncomfortable, after it was over he advised me that I would receive a phone call whether I was hired or not. I was called the very next day and accepted the position.

    Interview Questions
    Negotiation Details
    NO negotiations
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Best Buy in November 2014.

    Interview Details

    Interview was pretty light, no pressure and the employees were friendly. If you get there at the time they give you your interview, they'll call you fast. The time interval of the interview is very fair and so are the questions they ask.

    Interview Questions
    • How did you handle a situation where your register came short?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Best Buy in October 2014.

    Interview Details

    Very straight forward inicial interview. Applied online for a specific opening then received a call to schedule an interview. It began on time and lasted about 20 minutes and was told I would be notified within 72 hours if they chose someone else or what I had to do for the second step of the interview (seemed like mostly paperwork and probably drug testing)

    Interview Questions
    • in your previos job how did you deal with a difficult customer.   Answer Question
    • What did you like and didn't like about your previous job?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Best Buy in August 2014.

    Interview Details

    Overall I had a very negative experience. Was left waiting for 30 minutes despite arriving on time while they interviewed someone else. They then got my name wrong. Great start. The interview actually went very well, the same questions you see on here where asked and I got along great with the interviewer. Afterwards I was told I would be called to set up a final interview within the next few days. I let a week pass and heard nothing so I called up and was told they were still conducting interviews for the position. Another week passes, I call, still doing interviews. In the end they strung me along for an entire month before sneakily rejecting me through the job portal website, which you don't even receive a notification for.

    Honestly, I'm pretty used to receiving nothing from companies, but the fact that I was told for sure that I would be called for a final interview before never hearing from them again makes me incredibly angry and disappointed.

    Interview Questions
    • I was asked a technical question which was odd as I was only applying for a customer service position, but I have some knowledge of computers so I was able to answer.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in South Salt Lake, UT
    Anonymous Interview Candidate in South Salt Lake, UT
    Application Details

    I applied online – interviewed at Best Buy in August 2014.

    Interview Details

    Depends who you interview with. They hiring manager has a sheet of paper and reads off all the questions to you. If you have very good customer service experience they will hire you. I was lucky and they just hired me during my interview and paid me more then what the other employees were making. It will just depend on who you interview with

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Sat in the back room and had a series of two interviews in store and one phone interview before I got the job. They asked me a lot of in depth questions. The questions were a mix of easy and hard. Just be confident and have a positive attitude and you'll do well!

    Interview Questions
    Accepted Offer
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Best Buy.

    Interview Details

    I applied and got a call back about 3 days later. The HR lead gave me a phone interview and asked me what positions I was interested in, how soon I could work, and why I wanted to work at Best Buy. Then she set up a second interview with a manager who asked the typical tell me about a time questions. I thought I messed up in some of them but he said the interview went well and he wanted to give me an interview with the general manager. The general manager asked similar questions and said they would let me know on Monday ( My interview was Friday) if I got the job. However, I got a call back only two hours after the interview telling me I got the job.

    Interview Questions
    • Tell me about a time you dealt with a difficult customer and how you handled it.   Answer Question
    • Tell me about a time when you worked on a difficult project and the results of that.   Answer Question
    • Tell me about a time when your worked on a group project and had a difficult time.   Answer Question
    • What would you do if an employee stole something from the store?   Answer Question
    • What can we do for you?   View Answer
    Negotiation Details
    I didn't negotiate because the offer was sent in a letter packet. They don't tell you how much you will get paid until you actually get the job (after the interview).
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I was hired on right on spot and i wasn't given much training. More so learn as you go environment.

    Interview Questions
    Accepted Offer
  10.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Best Buy.

    Interview Details

    The first time I applied as an external candidate was almost a decade ago, but it hasn't changed much since then... So, what you should expect is to meet with a supervisor or manager after a back office associate calls to set up and interview. That sup or mgr will ask you a series of questions out of an interview guide. If that leader wants to hire you, they will pass you along for a final interview with the general manager (or another assistant manager if the gm is unavailable). Sometimes the wait for the final may take a day or two, but if you're hired after that you'll just need to take a drug test.

    Interview Questions
    • The most difficult would probably just be some of the self awareness type questions you'll be asked. Think about all of your strengths and weaknesses prior to interviewing so you don't stumble over your words.   Answer Question
    Negotiation Details
    I didn't negotiate, but make certain you put down the hourly rate/salary that your truly desire. If you only put $9.00 for a sales floor position, you'll probably only get that $9.00 where as it could have been more.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bridgeport, CT
    Anonymous Interview Candidate in Bridgeport, CT
    Application Details

    I applied online – interviewed at Best Buy in January 2014.

    Interview Details

    There are three interviews: Phone Interview, Manager Interview and GM interview. Usually, you will know by the end of the GM interview if you are hired. The process is not hard at all and it is fairly simple.

    Interview Questions
    • Why do you want to leave your current job?   View Answer
    Negotiation Details
    You can negotiate your pay
    Accepted Offer
    Positive Experience
    Easy Interview

Work at Best Buy? Share Your Experiences

Best Buy

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.