Best Buy Operations Agent Interview Questions

Updated Sep 15, 2014
Updated Sep 15, 2014
15 Interview Reviews

Interview Experience

Interview Experience

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  1. 1 person found this helpful  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 days - interviewed at Best Buy in September 2014.

    Interview Details

    I applied online, the next day I was called to set up an interview. The day after that I met with a manager and completed my interview. They liked me, so they got the general manager to complete my second interview the same day. The GM liked me, so he offered me the job on the spot. We negotiate pay, and I accepted the offer. Whole process took 3 days. After this, I had to complete background check and drug screen process prior to reporting to work.

    Interview Questions
    • None. Almost every question I was asked It started with, "describe a time where.... (then the question)".; ex. would be - dealt with irate customer.   Answer Question
    Negotiation Details
    I was asked what was fair, I answered. They stated a different pay range, then looked up my qualifications and offered a better pay.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Geek Squad Operations Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Take a test with the application. If you pass the test, and fit qualifications, your application will get pulled for an interview. Three round process ending with GM for the 3rd interview. You will get a call back if the GM decides to hire you from the hiring coordinator.

    Interview Questions
    • Describe a situation where you weren't able to perform your job duties?   Answer Question
    Accepted Offer
  3.  

    Geek Squad, Operations Agent Interview

    Anonymous Interview Candidate  in  Dover, DE
    Anonymous Interview Candidate in Dover, DE
    Application Details

    The process took 2 weeks - interviewed at Best Buy in January 2014.

    Interview Details

    Expect a 3-part interview for any Best Buy position. Phone screening (which happened very soon after the initial application done online), in person with a store manager, and then an in person with the general manager. All the usual basic questions given in any retail interviews (What would you do if...?). Originally applied for loss prevention, ended up being offered a geek squad position to better match my experience.

    Interview Questions
    • What would you do if you seen someone snatch an item in plain view and walk out of the store?   Answer Question
    Reasons for Declining

    Personal availability changed between initial application and job offer which required full availability so I had to decline

    Declined Offer
    Positive Experience
    Easy Interview
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  5.  

    Geek Squad Operations Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3 weeks - interviewed at Best Buy.

    Interview Details

    I was initially contacted by phone. There were a few questions, the only

    unusual one was "On a scale of 1 to 5, how would you rate your desire to work

    for Best Buy?". Do they expect you to say anything except 4 or 5? Thankfully it

    was a top 2 prospect for me, so I could answer honestly, but many people will

    be applying as a back up job and just lie; it's a useless question.
    I was asked to come in for an interview in 2 days, before the store opened.
    Inside there was a waiting area with other candidates, like an audition. I am

    able to talk to people even in these situations though.
    The interview was done by a panel of three and took 15-20 minutes. It was

    fairly informal with some joking beforehand, and the people were personable and

    seemed like they would be fun to work with. No stupid cliche questions that

    would only get canned answers in return like "What's your greatest weakness?"

    or anything of that business school drop-out ilk. I was told they would be

    conducting all the interviews that day, and would inform me in 1-3 days. I

    noticed the pile of files on the desk was "only" 15 or so high, so it was nice

    to have a better chance than the places that interview a hundred people. I

    think it was actually one of the best interview processes I've seen.

    Interview Questions
    • They asked to hear about a time when I worked with a group that had a hostile

      or uncooperative member, and how I handled them.
        View Answer
    No Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Geek Squad Operations Agent Interview

    Anonymous Interview Candidate  in  Sarasota, FL
    Anonymous Interview Candidate in Sarasota, FL
    Application Details

    I applied online. The process took 3 weeks - interviewed at Best Buy in July 2013.

    Interview Details

    Online application followed by personality test. Received a phone call interview 1 week later. Second interview was with the Section Manager 3 days after phone interview (not section lead) followed by a 3rd interview with the GM of the store 3 days after that. The whole process was very open. BestBuy is VERY team based. Make sure your answers all revolve around a team atmosphere.

    Interview Questions
    • Tell me about a time you had to deal with a difficult person or situation and what the resultant outcome was   View Answer
    Negotiation Details
    I did my research and knew the position paid a maximum of $14.00 per hour. I asked for the full amount and was offered $11.50
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Mesquite, TX
    Anonymous Interview Candidate in Mesquite, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at Best Buy.

    Interview Details

    The interview process was bleak and non-informative. I always thought that Geek Squad was going to be an amazing opportunity, but the interview gave way to a different perspective. They asked the typical retail interview questions without any feeling or excitement as if they were used to the routine and left me with feelings of second guessing what I was getting into exactly.

    Interview Questions
    Negotiation Details
    The negotiation was take it or leave it. I needed a job at the time, and the pay was the only way I was going to take the job.
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  West Covina, CA
    Anonymous Interview Candidate in West Covina, CA
    Application Details

    I applied online. The process took 3 weeks - interviewed at Best Buy in February 2012.

    Interview Details

    I applied online to best buy,two weeks later got a cal from Geek Squad 1 week later, got a call for second interview. Two hours after meeting with the manager of BB,got a call to schedule my interview the next day with the GM and got a job offer.

    Interview Questions
    • What was your worse job you ever had and why?   View Answer
    • What will you do if a customer is upset that his device isn't ready for pickup? (GM QUESTION)   View Answer
    Negotiation Details
    I was able to negotiate my wage, because I did ask for minimum. (I originally applied BB for a sales Associate not COA) In the end he decided $9 an hour and $10 after 6 months. Fair deal.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Boynton Beach, FL
    Anonymous Interview Candidate in Boynton Beach, FL
    Application Details

    I applied through other source. The process took a day - interviewed at Best Buy in January 2012.

    Interview Details

    N/a , internal promotion and was hired because of my qualifications & contributions to the department

    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Boynton Beach, FL
    Anonymous Interview Candidate in Boynton Beach, FL
    Application Details

    The process took a day - interviewed at Best Buy in November 2011.

    Interview Details

    Applied online. Received a call about a week later from the manager to schedule an interview. Interviewed by both the Operations Manager and the Geek Squad manager. Interview was about 30 minutes and focused on your abilities to complete the tasks at hand and your contribution to the company. Two days later, I received a call from the Operations Manager stating that he would like to hire me. Accepted the offer, and gave me a brief explanation over the phone about pay. Then he scheduled me to come in for orientation. Orientation consisted of a group of others applying for different positions within the store and applied to the work ethics and goals of the company.

    Interview Questions
    • How would you handle a situation with an angry customer?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Geek Squad, Counter-Operations Agent (COA) Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at Best Buy in May 2011.

    Interview Details

    The Hiring process first starts with an online application. You enter basic information, such as age, the school you graduated from, and if any higher education or any degrees listed you can select those two. Then comes a 100+ or less questionaire which ask questions such as are you a talkative person? do you like being in the crowd, or being a leader?

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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