Best Buy Sales Associate Interview Questions

Updated Jun 29, 2015
630 Interview Reviews

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  1.  

    Best Buy Sales Associate Interview

    Anonymous Employee in West Lebanon, NH
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Best Buy (West Lebanon, NH) in June 2015.

    Interview

    Initially applied online, no other way to do it. After two weeks, finally got asked in for an interview. Asked the standard questions, easy interview by the Operations Manager. he had said that I would get a second interview from the manager, but a week later I received a form letter for rejection. I requested Full time. I am pretty sure this was why I did not get a call back. They start part time employees at 6 hour shifts. and like it that way.

    Interview Questions

    • Pretty standard questions about customer service, and cooperation with other associates.   Answer Question
  2.  

    Computer Sales Associate Interview

    Anonymous Interview Candidate in Calabasas, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Best Buy (Calabasas, CA) in June 2015.

    Interview

    I applied for a few positions at different Best Buys, im 19 years old and have had a few jobs before but this is a job i've wanted for a long time. i had a different interview at another location that was farther and i got the job as a Mobile Sales associate but i had my eye on my local best buy, i get a call directly from the GM asking for me to come in the next day. i come to the interview wearing a nice dress shirt and pants with a pair of Louboutins ( lol i know but they are nice) there was a fellow next to me waiting for an interview and he was just dressed as an average joe (what???) for some reason his interview lasted 5 minutes. I go in with the GM and she was very nice, let me sit in the nice chair as she sat in a regular plastic one. i share a little bit of my background with her as she does as well. i had originally applied for a inventory specialist but i asked about doing some type of electronic sales because thats my specialty, i know everything tech! the interview was lasting a good 15-20 minutes and i was thinking in my head that i did pretty good but i probably wouldn't be getting the job based on her questions. She just offers me a position in Computer Sales and i immediately accept! i start this Wednesday and im super excited! Cheers!

    Interview Questions

  3.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Employee in Orlando, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Best Buy (Orlando, FL) in June 2015.

    Interview

    Overall, this was an easy interview process. Was asked scenario questions about my experiences. Very straightforward interview. It is a two interview process, one with the manager for the position and one with the General Manager.

    Interview Questions

    • Tell about a time when you went above and beyond for a customer.   Answer Question
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  5.  

    Computer Sales Associate Interview

    Anonymous Interview Candidate in Bakersfield, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 3+ weeksinterviewed at Best Buy (Bakersfield, CA) in June 2015.

    Interview

    I went to a job fair where they just told me to apply online so I went home and applied that day. In about 3-4 days I got a phone call where they did a short 10-15 minute interview. Nothing extreme just basic questions about myself. She then offered an interview for the following week. Showed up and was told to stand by the front doors where I waited for an hour. They were "running behind". When I got to the interview I knew why. The guy interviewing me was obnoxious. He was texting and calling his friends on his cell phone the whole time and barely paid attention to my answers or even seemed interested. Took about 30 minutes it was very detailed and scripted. He was filling in the answers he could remember, if he was texting he would ask me to repeat when he was finished with his seemingly more important matters. I left and didn't expect a call back nor did I think I wanted one. I got a call about a week later asking me to come to a third interview where I was then offered the position.

    Interview Questions

    • Describe a time you went out of your way for a customer   Answer Question
    • Why do you want to work for best buy   1 Answer

    Negotiation

    Was asked if I wanted to negotiate pay but I declined and agreed on $9.50/hour.

  6. Helpful (2)  

    Best Buy Mobile Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Best Buy in May 2015.

    Interview

    I applied online on May 8th. There's a 3 part process 1st is the online assessment, 2nd interview sales manager, 3rd is with the GM. I went to the interview today with the sales manager. After the interview 30mins later I got a call asking to come in for a interview with the GM. Interview with the sales manager was direct included personality, why best buy, situation. The second interview with the GM was very basic included personality questions.

    Interview Questions

  7.  

    Home Theater Sales Associate Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 daysinterviewed at Best Buy (Chicago, IL) in May 2015.

    Interview

    Simple sit down at the Magnolia center area. Not too much pressure at all. We sat down and talked for about two hours. Lots of questions asked but nothing too crazy. I got to ask questions about the interviewer. Very calm but efficient interview. Got to meet some Home Theatre Sales associates afterwards seems like a very pleasant place to work.

    Interview Questions

    • What was the hardest situation you've ever faced working with a customer?   Answer Question
  8.  

    Computer Sales Associate Interview

    Anonymous Interview Candidate in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Best Buy (Tampa, FL) in May 2015.

    Interview

    I applied online on May 8th, on the 12th I received a call to setup an interview on the 14th.

    First Interview was with the Assistant Store Manager. I waited in the Home Theater and Surround Sound for him as I arrived early. Act casual and small talk on the way to the room for the interview. "Busy today?" or just something to start building a social rapport right of the bat. We sat down in the front office and we finished the conversation we were having on the way to the room. He then asked about my previous experience and fortunately he was an Ex-IT Industry so me being someone who knew a lot of about computers and who builds them I was able to start up a conversation about them. I let him ask the standard background experience questions and after a few I then asked him "Whats it like back there in computers this time of year(Economical Climate is seasonal based where I live). When I told him I was ex-technical support and when he mentioned He was IT also I asked him about what he did before best buy also! The in between small talk shows you can star and hold a conversation! This is important! He said that most people come in here that just answer the questions with a bunch of awkward silence in between the interview. Availability is something he also said would push me on to the next interview. In retail at Best But Open or Nights and Weekend availability will get you that second interview! Show you are charismatic and friendly! After everything was done he said "We'll be in touch over the next couple of days".

    3 or 4 days later I received a call to schedule my 3rd interview with the Store Manager on the 19th.
    Same process as before come in and wait. Small talk on the way to the backroom for an interview. Engaging conversation as before. Ask them about the company and the atmosphere before they ask you! Show you are interested in working there! We spent a good 45 minutes talking about something totally unrelated about computers. But when we got back to the essential interview he told me that "We would probably extend you a job offer, and I'll talk it over with the other store manager to see if we think you'll be a good fit." He then asked about salary expectations and other things.

    On May 21st I received my Job Offer Email and began my first day on the 24th!

    Interview Questions

    • Name a time you had to deal with an upset customer and how did you resolve his issue? What was the result?   Answer Question
  9.  

    Best Buy Mobile Sales Associate Interview

    Anonymous Employee in Tuscaloosa, AL
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Best Buy (Tuscaloosa, AL) in May 2015.

    Interview

    Applied online and after 10 days i got call for job interview. First they interview over phone and ask basic question about your availability. Once you go through you will set up for interview with sales supervisor. It is easy. Prepare for different job example and what would you do in this situation. They told me you will get another call for third interview or email if you did not pass 2nd interview. Waited a week and i call them to see where the process has been and was told you will get call or email in 2 days. As normal, if you keep calling your chances should raise but in my case i think it turn other way. I called 3 days later again and was told they are still doing interview with other applicant and then they will decide whom to move forward. Same day in 15 min later i checked online and they put my job status to no longer consider. I think because i called them 2 times and they feel annoy which did surprise to me. On phone, it was told still doing interview and haven't decided anything but 15 mins later decision has been made. Really? I feel like they want people who won't ask question while at work as well. After first interview, they waited another 10 days. As per HR, you should get answer within 3 days or 4 days so people can not wait for answer and keep looking for job.

    Interview Questions

  10.  

    Multi Channel Sales Associate Interview

    Anonymous Interview Candidate in Findlay, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Best Buy (Findlay, OH) in May 2015.

    Interview

    quick and easy interview process. It's a 2 step process you interview with a back lead and then the general manager Got interviewed and started working in just over 1 week.

    Interview Questions

  11. Helpful (2)  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Best Buy in April 2015.

    Interview

    I applied online and was contacted about three weeks later. Phone questions consisted solely of if I was still interested in the position and willing to work nights, weekends, and holidays. An interview was then set up for an available time. My first interview was with the assistant manager and supervisor for the department I applied to. The two both asked me questions that were very straight forward interview questions. They asked to pull from previous experiences with co workers and customers. I recieved a call the next day to set up an interview with the general manager. That interview had an emphasis on questions about stealing and stealing situations , also why I thought I was fit for the position as well as why I'd be an asset to the store and company. The job was offered at that interview as well as the pay, and I was told to take a drug test.

    Interview Questions

    • Explain a time when you went above and beyond for a customer.   Answer Question

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