Best Buy

  www.bestbuy.com
Work in HR? Unlock Free Profile

Best Buy Geek Squad, Agent (CIA) Interview Questions & Reviews

Updated Jul 22, 2014
All Interviews Received Offers

Getting an Interview  

55%
25%
0%

Interview Experience  

69%
17%
12%

Interview Difficulty  

Average Difficulty
81 candidate interviews Back to all interview questions
in

No Offer

Neutral Experience

Very Difficult Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Union, NY

I applied online - interviewed at Best Buy in July 2014.

Interview Details – Terrible and unorganized, was scheduled for a 3pm interview and showed up an hour early to wait until that time and then having someone tell me the hr manager isn't here cause he left early.


No Offer

Neutral Experience

Difficult Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Savannah, GA

The process took 2 weeks - interviewed at Best Buy in June 2010.

Interview Details – The interview process was lacking compared to many other Best Buy competitors. However, Savannah's Best Buy is notorious for rude and uncaring management. They drag out the process, and just when you think you are getting somewhere...you get nothing. I will say, however, that I interviewed in Washington,DC and it was a much smoother process. I was interviewed on the phone first, then the SAME DAY the manager called me back and said that he wanted me to come in for an interview the NEXT DAY, and then, I was offered a position. Much more professional than Savannah's store.

Interview Questions


No Offer

Negative Experience

Difficult Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
City of Industry, CA

I applied online and the process took 2 weeks - interviewed at Best Buy in December 2007.

Interview Details – Submitted an offer online, was called and asked to come in for an interview. I was told to fill out a secondary application inside of another room. Interviewer finally showed up nearly a half hour after my scheduled time. She did not shake my hand or greet me, and made no eye contact whatsoever. She looked over my application, and asked questions about my employment history. She was very unfriendly about it. After a few minutes of that, she said they may call me in a week or so and had me leave. Very unnerving experience - interviewer made me feel like I was wasting her time before she had the chance to meet me. Did not ask about my qualifications. Her only questions were my history.

Interview Questions

  • Why are you leaving your current company a second time?   View Answers (2)
  • [Follow-Up to question 1] So you went to work with them again a second time knowing full well the work was only temporary?   View Answer


We want your feedback – Is this interview information helpful to you?  Yes | No

Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took 2+ weeks - interviewed at Best Buy in July 2010.

Interview Details – I applied online. I was then called in for Technology Skills Test (basically an A+ cert test). The next day I was called back for an interview with the DCI and Services manager. Again, I was called back in for Interview with GM, then hired during that interview. 3 interviews.

Interview Questions

  • Describe a situation where you had to explain technological problems to someone who doesnt understand.   View Answer
  • Would you be comfortable selling expensive services to customers, understanding that while it may be something easy for you, It may be very difficult for them.   Answer Question

Negotiation Details – Didn't Try to negotiate. To be honest, the GM was courteous and I was offered the job without any beating around the bush. I was relieved to be done with the process so I didn't push it any further.


No Offer

Neutral Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Norfolk, VA

I applied online and the process took 1+ week - interviewed at Best Buy in June 2009.

Interview Details – Interview made me wait 20 minutes in the lobby when I showed up on time. Questions were weird and didn't really pertain to computer work.

Interview Question – What do you think is the best product we offer?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Northridge, CA

I applied online and the process took 2 weeks - interviewed at Best Buy.

Interview Details – filled out online application, got a call with in 3-4 days and they set up and interview. Panel interview with 2 supervisors and 1 manager.

Interview Question – If you was an animal what animal would you be? Random question all really easy just have to think quick.   View Answer

Negotiation Details – They offered me a pretty good hourly so I accepted. starting was $12.50 i believe.


Accepted Offer

Neutral Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
San Diego, CA

I applied online and the process took a day - interviewed at Best Buy in January 2008.

Interview Details – Applied for the job online. Interview was fairly smooth. First interview was with the DCI and services manager. Final interview was with the store manager. Asked questions like, "Why, specifically do you want to work for BB and not some other electronics retailer (aka Frys)?"

Interview Questions


Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
New York, NY

I applied online and the process took 4 days - interviewed at Best Buy in January 2012.

Interview Details – Applied online after 3 days got a call for a phone interview after that got schedule for interview with manager then got schedule interview with general manager pretty much he/she is the one that is going to hire you. Interview question was basic they ask why you want to work at bestbuy stuff like that nothing too hard they are just looking for someone that can fit in and has customer service skills. Technical questions in the interview are basic stuff like whats a virus or what is memory (ie, rams) when explaining use it in non technical way. Remember not all customer will know what you are talking about, so stick with the basic words and terms. One more thing, you got to have a flexible schedule since I was a part time student taking classes at night my schedule was super flexible

Interview Question – Why work at Best Buy?   Answer Question


No Offer

Neutral Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Fort Wayne, IN

I applied online and the process took 1 week - interviewed at Best Buy in September 2009.

Interview Details – I applied online and took their personality test (they call it the first interview). I got a call the very next day to interview with the Geek Squad manager basically discussing my experience and how I would function in a team and group environment. I got called back for a third interview with the store GM. This time it consisted of mostly customer service questions.

Interview Question – How would you handle an upset customer?   View Answer


Accepted Offer

Negative Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Sioux City, IA

I applied online and the process took 2+ months - interviewed at Best Buy in January 2009.

Interview Details – Submitted application online. Heard nothing for two weeks, went in store and talked to the Operations senior who set up an interview for the next week. Had a 1:1 interview with one manager, then heard nothing for two weeks. Came back in and had another 1:1 interview set up with another manager for the next week. Went well and he said I should expect to be hired soon.

Heard nothing for another week or so. Came in and had yet another 1:1 interview set up with a third manager, who said all my paperwork had been lost so he had to ask me all the questions again. This time he said the position had already been given to somebody else so I was to start out in customer service instead. Saw the second manager on the way out, who assumed I had already been hired. They contacted me about orientation a couple weeks after that.

Interview Question – How would you explain a bad sector to somebody who doesn't know anything about computers?   View Answer

Negotiation Details – They told me what the starting pay was, and there was no negotiation.

Worked for Best Buy? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.