Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Jul 31, 2015
94 Interview Reviews

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Geek Squad, Agent (CIA) Interview

Anonymous Interview Candidate in Ontario, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 3 weeksinterviewed at Best Buy (Ontario, CA) in May 2011.

Interview

interview was a very long process. I first went to a job fair they were having and had to literally interview with 2 people. After that I interviewed with some people from the geek squad department. After that I interviewed with another supervisor and then the GM. It was a very long process

Interview Questions

  • standard questions, Why do you want to work here? what can you bring to the tabel?   1 Answer

Other Interview Reviews for Best Buy

  1. Helpful (2)  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Best Buy.

    Interview

    Got a call and right after an interview several days after applied. Went in and waited for a while in the employee lounge room. HR and Geek Squad Manager were in the room. Basically, only the HR asked questions listed in a sheet of paper, taking notes about my answers. It does not like a conversation more like taking a test.

    Interview Questions

    • If you have a difficult customer, what would you do? Something like that   1 Answer
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Omaha, NE
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Best Buy (Omaha, NE) in June 2012.

    Interview

    First is setting up for a phone interview, next is the first phone interview they ask you a lot of questions if they like you you go onto your DM interview (for geeksquad that is your Deputy and one of the store managers) if they like you, you go onto the GM interview if he likes you you are set up for training!

    Interview Questions

    • how would you deal with an angry client?   1 Answer

    Negotiation

    no there was not it was a take it or leave it offer.

  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 weeksinterviewed at Best Buy in January 2015.

    Interview

    Interview process in 3 phases, phone, geeksquad manager, store manager. Once you hit the 3rd phase you pretty much typically get the job and at point you're discussing wages. The questions were relatively easy to handle.

    Interview Questions

    • How would you explain to a customer who has no technical knowledge of what a motherboard is?   Answer Question
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  5.  

    Geek Squad CIA Agent Interview

    Anonymous Employee in Houston, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeksinterviewed at Best Buy (Houston, TX) in February 2015.

    Interview

    Only one interview and that was in store by the Hiring Manager. I was very dissatisfied with the lack of consideration they had for my time due to the fact that I was told to wait for 2 hours for the HR Manager to return from "lunch break".

    Interview Questions

  6.  

    Geek Squad CIA Agent Interview

    Anonymous Interview Candidate in Louisville, KY
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Best Buy (Louisville, KY) in September 2012.

    Interview

    At geek squad city they give you a phone interview first with some very basic stuff. Then they bring you in for a face to face interview which was pretty laid back. Lastly if all that goes well then they will bring you in for one last interview

    Interview Questions

  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Best Buy in April 2011.

    Interview

    Submit the form online I get a call the second day for a 1:1 interview. Easy interview but they don't offer full time usually. I had to start as temp. Basic troubleshooting question: how to scan computer, install OS, troubleshoot video card.

    Interview Questions

  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Best Buy in March 2015.

    Interview

    Did not get to interview with original person I was told I would meet. I had to wait 30 minutes for the GM to come in even though I was told the Geek Squad manager would be seeing me. Told me to wait a little bit more as he got a coffee down the street. After listening to me talk about my experience, he shut me down told me I was overqualified and that he would love me at the store in a different position. Told me to call in a few days and he would set me up. I called twice, once I was told to call back because he was busy. The second time I wasn't even on hold when he acted confused about ever interviewing me and then told the one who answered that he was too busy and would get back to me some other day. He never called, and I refused to hound this GM down.

    Interview Questions

    • Give me an example of your customer service.   1 Answer
  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy (San Francisco, CA).

    Interview

    Two face to face interviews in store. You must first pass a phone interview before you get an interview in store. Always come dress business professional. Drug and background check needed before hire.

    Interview Questions

    • Basic customer service questions   1 Answer

    Negotiation

    No need to negotiate. Pay rate is based on experience.

  10.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Applied online, within a couple weeks was contacted over the phone to come in and do an in person interview. The interview was pretty casual, nothing out of the ordinary. The manager I interviewed with was pretty cool and easy going.

    Interview Questions

    • How would you handle a disgruntle customer?   1 Answer

    Negotiation

    no

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