Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Aug 25, 2015
98 Interview Reviews

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Geek Squad, Agent (CIA) Interview

Anonymous Employee in Union, NY
No Offer
Difficult Interview

Application

I applied online. I interviewed at Best Buy (Union, NY) in July 2014.

Interview

Terrible and unorganized, was scheduled for a 3pm interview and showed up an hour early to wait until that time and then having someone tell me the hr manager isn't here cause he left early.

Other Interview Reviews for Best Buy

  1. Helpful (4)  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Monroe, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Best Buy (Monroe, NY).

    Interview

    Fairly general interview questions. Very friendly interviewers. It was a 2 interview process. The first one seemed more along the lines of informing you about the position to see if you still were interested. The second one had more questions along the lines of work ethics. Both interviews seemed laid back, but still had the important questions.

    Interview Questions

    • Unexpected: What are your views of customer or employee theft?   Answer Question
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Best Buy.

    Interview

    Meet with Geek Squad Manager and Store Manager. Interviews weren't substantial and they took me at my word on my experience. More focused on sales experience than technical. I had all the basis for an A+ cert but they were more happy that i'd worked as a sales rep elsewhere.

    Interview Questions

    • What experience in sales and computer repair do i have.   Answer Question
  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Tucson, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Best Buy (Tucson, AZ).

    Interview

    Someone in HR initially called to ask about availability and if I still wanted then position, scheduled an interview for 2 days later. The manager was really disinterested and had half a pen in his mouth the whole time. He seemed bored and it immediately turned me off wanting to work for Best Buy.

    Interview Questions

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  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Best Buy in May 2014.

    Interview

    Phone interview -> Geek squad manager interview -> GM interview Overall process took pretty long, but got the job and is working now. Asked a lot of situation questions such as tell me one time... and of course tell them you can sell anything they want you to sell

    Interview Questions

  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Temple, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    A few technical questions asked. Questions about how you would handle certain situations.

    Interview Questions

    • Name a time you had to go above and beyond to help a customer.   Answer Question
  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Lake Jackson, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Best Buy (Lake Jackson, TX).

    Interview

    Officially three interviews but I was hired in two

    Interview Questions

    • When was the last time you spoke to group of people that you didn't know and gave them direction? This was the second or third question in the first interview   1 Answer

    Negotiation

    There was no negotiation. The store manager let me know that they could not pay me the rate I had asked but came close enough for this area.

  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 5 days. I interviewed at Best Buy.

    Interview

    3 panel interview various situation questions.

    Interview Questions

  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Sarasota, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Best Buy (Sarasota, FL) in January 2014.

    Interview

    pretty straight forward and asked simple selling questions. i did not get the original position i aplied for and one i was hired i was never given the chance for the position. nothing out of the ordinary.

    Interview Questions

    • how do you deal with a frustraited customer   1 Answer
  10.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Best Buy.

    Interview

    online screening for consistent behavioral question answers, phone interview, in person interview, Job offer before second interview.

    Interview Questions

    Negotiation

    Zero room for negotiation. I tried to counter offer and was met with heavy resistance, condescension even.

See What Best Buy Employees Are Saying

    Former Anonymous Employee

Pros: “Working at Best Buy Mobile provided a family atmosphere, Your coworkers had your back. You really enjoyed going to work. Customers loved the business model. New way to buy cellphones.”“Working at Best Buy Mobile provided a family atmosphere, Your coworkers had your back. You really enjoyed going to work. Customers loved the business model. New way to buy cellphones.” – Full Review

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