Best Buy
3.3 of 5 4,733 reviews
www.bestbuy.com Richfield, MN 5000+ Employees

Best Buy Geek Squad, Agent (CIA) Interview Questions & Reviews

Updated Apr 4, 2014
All Interviews Received Offers

Getting the Interview 

55%
25%
0%

Interview Experience 

71%
17%
10%

Interview Difficulty 

74 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Declined Offer

Positive Experience

Very Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

Interviewed at Best Buy

Interview Details – The first interview was conducted through the phone. I was asked very general PC hardware questions as well as questions regarding work place etiquette, team work, and expected wage. Phone interviewer was polite, courteous, and efficient in her question asking. Total time of interview did not take more than five minutes.

Interview Question – What may be the cause of a computer slowing down?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Neutral Experience

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

Interviewed at Best Buy

Interview Details – Hiring manager was very nice and very personal.

Interview Question – None were difficult or unexpected. All were your normal, standard questions.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took a day - interviewed at Best Buy in August 2013.

Interview Details – Had a quick impromptu phone interview. It was pretty basic, but the job turned out to be more home theatre installation, rather then computer repair/diagnosis, which is what I was looking to do. Still interested in the position, I went on with the interview. All basic stuff. Strengths, weaknesses, what do you want to get out of this job. Those kinds of questions.

Interview Question – Explain a situation where you didn't get along with someone, but still had to work with them, and how you dealt with it.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Memphis, TN

I applied online and the process took 2 weeks - interviewed at Best Buy in July 2013.

Interview Details – A little slow, then they called me to make my interview appointment. I got 15 minutes early; However, the manager made me wait around 30 minutes. The interview was in a little room, two managers asked me questions.

Interview Question – How do you calm an angry costumer.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Northridge, CA

I applied online and the process took 2 weeks - interviewed at Best Buy.

Interview Details – filled out online application, got a call with in 3-4 days and they set up and interview. Panel interview with 2 supervisors and 1 manager.

Interview Question – If you was an animal what animal would you be? Random question all really easy just have to think quick.   View Answer

Negotiation Details – They offered me a pretty good hourly so I accepted. starting was $12.50 i believe.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Neutral Experience

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took 5 days - interviewed at Best Buy.

Interview Details – they called me in for an interview

Interview Question – if someone stole would you say any thing   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Very Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took 2+ weeks - interviewed at Best Buy in October 2009.

Interview Details – 3 Rounds of Interview. First on character, Second on Character and third on IT knowledge. Great Overall. Character questions were based on good judgement of right from wrong. IT knowledge was based on basic Comptia A+ comparability. Interviewees were very friendly and asked a lot of open ended questions as well as more focused questions. Just answer truthfully and you'll be fine.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Negative Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Sioux City, IA

I applied online and the process took 2+ months - interviewed at Best Buy in January 2009.

Interview Details – Submitted application online. Heard nothing for two weeks, went in store and talked to the Operations senior who set up an interview for the next week. Had a 1:1 interview with one manager, then heard nothing for two weeks. Came back in and had another 1:1 interview set up with another manager for the next week. Went well and he said I should expect to be hired soon.

Heard nothing for another week or so. Came in and had yet another 1:1 interview set up with a third manager, who said all my paperwork had been lost so he had to ask me all the questions again. This time he said the position had already been given to somebody else so I was to start out in customer service instead. Saw the second manager on the way out, who assumed I had already been hired. They contacted me about orientation a couple weeks after that.

Interview Question – How would you explain a bad sector to somebody who doesn't know anything about computers?   View Answer

Negotiation Details – They told me what the starting pay was, and there was no negotiation.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Chicago, IL

I applied online and the process took 2 weeks - interviewed at Best Buy in February 2013.

Interview Details – Phone interview with HR first, then an in store meeting with the DCI and store manager. A Series of questions involving mainly customer service and sales, and very few things about computers themselves.

Interview Question – How comfortable are you with sales and where else in Best Buy could you see yourself?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Plymouth Meeting, PA

I interviewed at Best Buy in February 2013.

Interview Details – 3 interviews first was a scripted one with questions from a sheet of paper with one of the senior manager. Second interview was with my future direct manager..who asked me some soft technical questions...and the third was with the GM who asked me some behaviorial questions...

Interview Question – What do you say to a customer who wants to buy a Windows and MAc what would your suggestion be...   View Answer

Negotiation Details – I shouldve negotiated but i didnt...i got the bare minimum..i just needed a job at the time

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Best Buy

See What Best Buy Employees Are Saying

 Current Best Buy Mobile Lead in San Antonio, TX

Pros: “Decent pay, AWESOME employee discount, great possible short term and long term incentives.” Full Review


Worked for Best Buy? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Best Buy Geek Squad, Agent (CIA) interview questions and advice. All 74 interview reviews posted anonymously by Best Buy employees and interview candidates.