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Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Nov 17, 2014
Updated Nov 17, 2014
83 Interview Reviews

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Geek Squad, Agent (CIA) Interview

Anonymous Interview Candidate in Greenville, SC
Anonymous Interview Candidate in Greenville, SC
Application Details

I applied online. The process took a dayinterviewed at Best Buy in July 2013.

Interview Details

I filled out the application online and the main manager not the GM called me. Thats very ususual they'll call you and schedule an interview. Pick a time and day, They gave me two options and I took the soonest time. You wait in the employee break room for a few minutes and the main manager does the interview and There are several departments in Best Buy. Auto Tech is the people who install the car stereo and Lifestyle department is the people who help you find a video game and Then Theres mobile where they sell you a cell phone, Geek Squad is the Heighest paid entry level Job There $10/11 to $16/17 per hour, Those are PC technicians who fix and repair hardware related issues with your pc electronic you either bought or didnt buy at Best Buy. Whatever you applied for is what they will interview you for unless The Interviewer wants to bring it up what department to work in. I was looking for a smaller less hectic job this wasnt the place to apply I dont reccomed working here. To me Best Buy Mobile Stores at the Mall are the Best Jobs Best Buy offers

Interview Questions
  • What would you do if something happened or what issues have you resolved in previous jobs.   View Answer
  • If we have an employee who calls out and we called you to come in what would be your answer,   View Answer
  • What would you do if an employee asked you for help   View Answer
No Offer
Negative Experience
Easy Interview

Other Interview Reviews for Best Buy

  1. 2 people found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Texarkana, TX
    Anonymous Interview Candidate in Texarkana, TX
    Application Details

    I applied online. The process took 4 weeksinterviewed at Best Buy in June 2013.

    Interview Details

    After putting in my application I was contacted within 2 weeks by one of the employees to set up an interview. My initial interview was with the DCI (my current supervisor) of the store. He asked 3 basic questions (Tell me about yourself and why you want this position, Name a time you went above and beyond to help a client and what was the result, Tell me about a time that you had to deal with a frustrated/angry client and what was the result of it). The interview gets better when he gives me time to ask questions and I feel that is where they find out if you are right for the job due to the amount and type of questions you ask. After that in about another 2 weeks I was scheduled to interview with the general manager of the store. He asked me some basic business questions (what would you do if you saw an employee steal a quarter out of the register or a small product like a soda or something). After a few of those he offered me the job and then we talked pay. It felt like you could bargain it up a bit if you were willing to try. After that you take a drug test and finish the paper work then you start training.

    Interview Questions
    • Not so much the base questions, but the hardest would be is if you have any questions for them?   View Answer
    Negotiation Details
    I was able to talk my starting pay up a bit due to qualifications and the simple fact that I was assertive about it. Key is to be assertive, but not disrespectful.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Best Buy.

    Interview Details

    Online Application - Brief Phone Interview - First Interview - Final Interview.

    The phone interview is conducted by whomever is working the phones, not very important, they are just scheduling your actual interview and verifying information. First interviewer asks typical questions. From there a final interview was scheduled with management this was more of the same, and some ethical questions, culture questions, plus a role play of making a sale.

    Negotiation Details
    Ask for a little bit more than what you want on the application. The offer was pre-filled on the offer sheet, can be hard to overcome.
    Accepted Offer
  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in February 2013.

    Interview Details

    Called to see why I was interested to be a geek squad agent. I said that I would love to work with computers and she responded that geek squad was more of sales focused oriented job. I stuttered few moment and said that she will call back if she can setup 1:1 interview

    Interview Questions
    • What would you do if you found that that your employee was stealing a water bottle   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Plymouth Meeting, PA
    Anonymous Interview Candidate in Plymouth Meeting, PA
    Application Details

    interviewed at Best Buy in February 2013.

    Interview Details

    3 interviews first was a scripted one with questions from a sheet of paper with one of the senior manager. Second interview was with my future direct manager..who asked me some soft technical questions...and the third was with the GM who asked me some behaviorial questions...

    Interview Questions
    • What do you say to a customer who wants to buy a Windows and MAc what would your suggestion be...   View Answer
    Negotiation Details
    I shouldve negotiated but i didnt...i got the bare minimum..i just needed a job at the time
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in February 2013.

    Interview Details

    Phone interview with HR first, then an in store meeting with the DCI and store manager. A Series of questions involving mainly customer service and sales, and very few things about computers themselves.

    Interview Questions
    • How comfortable are you with sales and where else in Best Buy could you see yourself?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in West Paterson, NJ
    Anonymous Interview Candidate in West Paterson, NJ
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy in January 2013.

    Interview Details

    Spoke to one associate and basically had to explain when I went above and beyond to help a customer. The interview ended and after a few days I got a call back to interview again with the main manager. I got offered the job.

    Interview Questions
    • Explain when you went above and beyond to help a customer.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took a weekinterviewed at Best Buy in October 2012.

    Interview Details

    I applied online for a seasonal sales associate position. I've had only two months in clothing retail and 9 months as a receptionist. There's a long questionnaire afterwards to get a feel of your personality. If you agree or disagree with something, ALWAYS use the STRONGLY AGREE/DISAGREE option. It means you're sure of yourself. I got a call two days later from a hiring manager asking for my availability and what areas I would be interested in working in (Video Games, Cameras, Computers). I waited a few days and never got a call back. I called them and asked to set up an interview (bold of me, I know). They set me up with one the next day.

    I was interviewed by the Home Sales Manager. They ask you the usual questions: (Why Best Buy? Describe a time you had to deal with a difficult customer, a time when you had to work with someone you didn't like, a time where you head to be a leader, what would you do if you caught en employee or customer stealing, etc.) They ask these questions off of a packet and take notes, so there will be awkward silences. The manager was very attentive to me and kept good eye contact. He was very relaxed and liked my personality a lot. He said I will be set up with the GM the next day.

    The GM asked me the same questions and also wrote notes. He said I seemed "passionate about technology" and that I should be on Geek Squad instead. I wasn't really sure what I would be doing, so I said I'd rather be a sales associate. Luckily a current employee came in and told me to go for the Geek Squad position since they get paid more and don't have to worry about sales. I'm pretty sure the GM was fighting for me to take the position since I'm a girl. Customers at the Solution Center tend to be seniors and women, so he said I would be more approachable. I ended up taking the Geek Squad position. They offered me $10.80/hr and it seemed non-negotiable. I was ecstatic since I was making $7.50 at my previous job.

    They will need your size because you get a special uniform, including shoes. I was given paperwork. I had to do a drug test within 24 hours. Once they have your drug test results and background check, they will call you for orientation/training. I was told training for Geek Squad is more extensive than sales associate training and a lot of it is like online classes.

    ADVICE: Play up your technological skills and teamwork capabilities. Emphasize your ability to learn new products. Be upbeat to cover up the nervousness.

    Interview Questions
    • What would you do if you caught a customer or employee stealing?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took a weekinterviewed at Best Buy in September 2012.

    Interview Details

    I received a call a few days after posting my application online and was asked to have a phone interview. The lady that called me asked me about my availability, whether I applied to any other stores, and so on. After it was done, I was scheduled for an interview that was held two days later. On the day of my one-on-one interview, I was greeted by a Geek Squad manager and was lead to the music room to begin my interview. He gave me paperwork with a list of agreements about the interview and the potential job I was applying for. After glancing through a couple of pages of my online application, he asked me a couple of basic questions. At the end, he described to me that the position I was applying for was full at the moment but the management is seeking potential workers to fill the spot when the current workers are promoted. He also noted that I will receive a call within 30 days if I was selected for the second interview. I was very nervous and tensed up as it was my first job interview but he tried to create a friendly and casual environment to ease me a bit.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  10.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Jefferson City, MO
    Anonymous Interview Candidate in Jefferson City, MO
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in September 2012.

    Interview Details

    This is quite the drawn out process first they will call for a phone interview then they will have you in for an interview with who would be your imadate manager. Then they will call you in for a second time to interview with the store manager. Once you've done all three interviews you should be called within a couple of days saying to come in and fill out some paper work. Once you fill out your paper work you have a background check and a drug test. If you pass both of those your an employee at best buy!

    Interview Questions
    • Give a specific example of a time when you disagreed with someone who was on your team. What happened and what was the outcome?   Answer Question
    Negotiation Details
    Not much negotiation they said I was going to make what they offered.
    Accepted Offer
    Positive Experience
    Average Interview

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