Best Buy

www.bestbuy.com
Profile Unclaimed

Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Feb 10, 2015
Updated Feb 10, 2015
86 Interview Reviews

Interview Experience

Interview Experience

71%
17%
11%

Getting an Interview

Getting an Interview

50%
24%
0%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

86 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Geek Squad, Agent (CIA) Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 5 daysinterviewed at Best Buy.

Interview Details

they called me in for an interview

Interview Questions
Accepted Offer

Other Interview Reviews for Best Buy

  1.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy in August 2013.

    Interview Details

    Had a quick impromptu phone interview. It was pretty basic, but the job turned out to be more home theatre installation, rather then computer repair/diagnosis, which is what I was looking to do. Still interested in the position, I went on with the interview. All basic stuff. Strengths, weaknesses, what do you want to get out of this job. Those kinds of questions.

    Interview Questions
    • Explain a situation where you didn't get along with someone, but still had to work with them, and how you dealt with it.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Memphis, TN
    Anonymous Employee in Memphis, TN
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in July 2013.

    Interview Details

    A little slow, then they called me to make my interview appointment. I got 15 minutes early; However, the manager made me wait around 30 minutes. The interview was in a little room, two managers asked me questions.

    Interview Questions
    No Offer
    Easy Interview
  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Greenville, SC
    Anonymous Employee in Greenville, SC
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy in July 2013.

    Interview Details

    I filled out the application online and the main manager not the GM called me. Thats very ususual they'll call you and schedule an interview. Pick a time and day, They gave me two options and I took the soonest time. You wait in the employee break room for a few minutes and the main manager does the interview and There are several departments in Best Buy. Auto Tech is the people who install the car stereo and Lifestyle department is the people who help you find a video game and Then Theres mobile where they sell you a cell phone, Geek Squad is the Heighest paid entry level Job There $10/11 to $16/17 per hour, Those are PC technicians who fix and repair hardware related issues with your pc electronic you either bought or didnt buy at Best Buy. Whatever you applied for is what they will interview you for unless The Interviewer wants to bring it up what department to work in. I was looking for a smaller less hectic job this wasnt the place to apply I dont reccomed working here. To me Best Buy Mobile Stores at the Mall are the Best Jobs Best Buy offers

    Interview Questions
    • What would you do if something happened or what issues have you resolved in previous jobs.   View Answer
    • If we have an employee who calls out and we called you to come in what would be your answer,   View Answer
    • What would you do if an employee asked you for help   View Answer
    No Offer
    Negative Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 2 people found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Texarkana, TX
    Anonymous Interview Candidate in Texarkana, TX
    Application Details

    I applied online. The process took 4 weeksinterviewed at Best Buy in June 2013.

    Interview Details

    After putting in my application I was contacted within 2 weeks by one of the employees to set up an interview. My initial interview was with the DCI (my current supervisor) of the store. He asked 3 basic questions (Tell me about yourself and why you want this position, Name a time you went above and beyond to help a client and what was the result, Tell me about a time that you had to deal with a frustrated/angry client and what was the result of it). The interview gets better when he gives me time to ask questions and I feel that is where they find out if you are right for the job due to the amount and type of questions you ask. After that in about another 2 weeks I was scheduled to interview with the general manager of the store. He asked me some basic business questions (what would you do if you saw an employee steal a quarter out of the register or a small product like a soda or something). After a few of those he offered me the job and then we talked pay. It felt like you could bargain it up a bit if you were willing to try. After that you take a drug test and finish the paper work then you start training.

    Interview Questions
    • Not so much the base questions, but the hardest would be is if you have any questions for them?   View Answer
    Negotiation Details
    I was able to talk my starting pay up a bit due to qualifications and the simple fact that I was assertive about it. Key is to be assertive, but not disrespectful.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Best Buy.

    Interview Details

    Online Application - Brief Phone Interview - First Interview - Final Interview.

    The phone interview is conducted by whomever is working the phones, not very important, they are just scheduling your actual interview and verifying information. First interviewer asks typical questions. From there a final interview was scheduled with management this was more of the same, and some ethical questions, culture questions, plus a role play of making a sale.

    Negotiation Details
    Ask for a little bit more than what you want on the application. The offer was pre-filled on the offer sheet, can be hard to overcome.
    Accepted Offer
  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Plymouth Meeting, PA
    Anonymous Interview Candidate in Plymouth Meeting, PA
    Application Details

    interviewed at Best Buy in February 2013.

    Interview Details

    3 interviews first was a scripted one with questions from a sheet of paper with one of the senior manager. Second interview was with my future direct manager..who asked me some soft technical questions...and the third was with the GM who asked me some behaviorial questions...

    Interview Questions
    • What do you say to a customer who wants to buy a Windows and MAc what would your suggestion be...   View Answer
    Negotiation Details
    I shouldve negotiated but i didnt...i got the bare minimum..i just needed a job at the time
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Chicago, IL
    Anonymous Employee in Chicago, IL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in February 2013.

    Interview Details

    Phone interview with HR first, then an in store meeting with the DCI and store manager. A Series of questions involving mainly customer service and sales, and very few things about computers themselves.

    Interview Questions
    • How comfortable are you with sales and where else in Best Buy could you see yourself?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Philadelphia, PA
    Anonymous Employee in Philadelphia, PA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in February 2013.

    Interview Details

    Called to see why I was interested to be a geek squad agent. I said that I would love to work with computers and she responded that geek squad was more of sales focused oriented job. I stuttered few moment and said that she will call back if she can setup 1:1 interview

    Interview Questions
    • What would you do if you found that that your employee was stealing a water bottle   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in West Paterson, NJ
    Anonymous Employee in West Paterson, NJ
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy in January 2013.

    Interview Details

    Spoke to one associate and basically had to explain when I went above and beyond to help a customer. The interview ended and after a few days I got a call back to interview again with the main manager. I got offered the job.

    Interview Questions
    • Explain when you went above and beyond to help a customer.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview

See What Best Buy Employees Are Saying

 Former Anonymous in Richfield, MN

Pros: “Business Casual, Opportunity to learn” Full Review

Work at Best Buy? Share Your Experiences

Best Buy

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.