Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Jul 31, 2015
94 Interview Reviews

Interview Experience

Interview Experience

69%
16%
14%

Getting an Interview

Getting an Interview

50%
14%
0%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

94 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Geek Squad, Agent (CIA) Interview

Anonymous Employee in Alpharetta, GA
No Offer
Negative Experience
Easy Interview

Application

I applied online. The process took a weekinterviewed at Best Buy (Alpharetta, GA) in November 2013.

Interview

I filled out an online application submitting a resume as well as cover letter for both the Sales Associate and Geek Squad position. I explained that I would be a great candidate for both as I have previously worked at Best Buy as a sales associate and have serviced both laptops and desktops from the sales floor when Geek Squad was backed up. They asked me some questions which I feel I answered well above expectations. I feel my technical knowledge (which includes programming, servicing laptops, desktops, gaming consoles, cell phones, and consumer routers) was well above even the knowledge and presentation of their staff. I pointed out with the interviewer that their Apple product displays had older technology at "eye-level" which I feel is important for customers. I also explained that loss prevention is everyone's job and told the interviewer (who I believe was a Geek Squad manager) that no one at the front counters is paying attention to what is going on. I really would've enjoyed and qualified for either position that I applied for and I feel I made that very clear from the start. My attitude was not the problem I really had a team-oriented attitude and my cover letter explained "There is no I in Best Buy!".

Other Interview Reviews for Best Buy

  1.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Easy Interview

    Interview

    The first interview was conducted through the phone. I was asked very general PC hardware questions as well as questions regarding work place etiquette, team work, and expected wage. Phone interviewer was polite, courteous, and efficient in her question asking. Total time of interview did not take more than five minutes.

    Interview Questions

  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Hiring manager was very nice and very personal.

    Interview Questions

    • None were difficult or unexpected. All were your normal, standard questions.   Answer Question
  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Northridge, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy (Northridge, CA).

    Interview

    filled out online application, got a call with in 3-4 days and they set up and interview. Panel interview with 2 supervisors and 1 manager.

    Interview Questions

    • If you was an animal what animal would you be? Random question all really easy just have to think quick.   1 Answer

    Negotiation

    They offered me a pretty good hourly so I accepted. starting was $12.50 i believe.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 5 daysinterviewed at Best Buy.

    Interview

    they called me in for an interview

    Interview Questions

  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Best Buy in August 2013.

    Interview

    Had a quick impromptu phone interview. It was pretty basic, but the job turned out to be more home theatre installation, rather then computer repair/diagnosis, which is what I was looking to do. Still interested in the position, I went on with the interview. All basic stuff. Strengths, weaknesses, what do you want to get out of this job. Those kinds of questions.

    Interview Questions

    • Explain a situation where you didn't get along with someone, but still had to work with them, and how you dealt with it.   Answer Question
  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Memphis, TN
    No Offer
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy (Memphis, TN) in July 2013.

    Interview

    A little slow, then they called me to make my interview appointment. I got 15 minutes early; However, the manager made me wait around 30 minutes. The interview was in a little room, two managers asked me questions.

    Interview Questions

  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Greenville, SC
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Best Buy (Greenville, SC) in July 2013.

    Interview

    I filled out the application online and the main manager not the GM called me. Thats very ususual they'll call you and schedule an interview. Pick a time and day, They gave me two options and I took the soonest time. You wait in the employee break room for a few minutes and the main manager does the interview and There are several departments in Best Buy. Auto Tech is the people who install the car stereo and Lifestyle department is the people who help you find a video game and Then Theres mobile where they sell you a cell phone, Geek Squad is the Heighest paid entry level Job There $10/11 to $16/17 per hour, Those are PC technicians who fix and repair hardware related issues with your pc electronic you either bought or didnt buy at Best Buy. Whatever you applied for is what they will interview you for unless The Interviewer wants to bring it up what department to work in. I was looking for a smaller less hectic job this wasnt the place to apply I dont reccomed working here. To me Best Buy Mobile Stores at the Mall are the Best Jobs Best Buy offers

    Interview Questions

    • What would you do if something happened or what issues have you resolved in previous jobs.   1 Answer
    • If we have an employee who calls out and we called you to come in what would be your answer,   1 Answer
    • What would you do if an employee asked you for help   1 Answer
  9. Helpful (2)  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Texarkana, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Best Buy (Texarkana, TX) in June 2013.

    Interview

    After putting in my application I was contacted within 2 weeks by one of the employees to set up an interview. My initial interview was with the DCI (my current supervisor) of the store. He asked 3 basic questions (Tell me about yourself and why you want this position, Name a time you went above and beyond to help a client and what was the result, Tell me about a time that you had to deal with a frustrated/angry client and what was the result of it). The interview gets better when he gives me time to ask questions and I feel that is where they find out if you are right for the job due to the amount and type of questions you ask. After that in about another 2 weeks I was scheduled to interview with the general manager of the store. He asked me some basic business questions (what would you do if you saw an employee steal a quarter out of the register or a small product like a soda or something). After a few of those he offered me the job and then we talked pay. It felt like you could bargain it up a bit if you were willing to try. After that you take a drug test and finish the paper work then you start training.

    Interview Questions

    • Not so much the base questions, but the hardest would be is if you have any questions for them?   1 Answer

    Negotiation

    I was able to talk my starting pay up a bit due to qualifications and the simple fact that I was assertive about it. Key is to be assertive, but not disrespectful.

  10.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 4+ weeksinterviewed at Best Buy.

    Interview

    Online Application - Brief Phone Interview - First Interview - Final Interview. The phone interview is conducted by whomever is working the phones, not very important, they are just scheduling your actual interview and verifying information. First interviewer asks typical questions. From there a final interview was scheduled with management this was more of the same, and some ethical questions, culture questions, plus a role play of making a sale.

    Negotiation

    Ask for a little bit more than what you want on the application. The offer was pre-filled on the offer sheet, can be hard to overcome.

See What Best Buy Employees Are Saying

 Current Sales in Columbia, MD

Pros: “good pay good discounts good benefits knowledgeable coaching alot of possibilities for advancement”“good pay good discounts good benefits knowledgeable coaching alot of possibilities for advancement” – Full Review

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.