Best Buy
3.3 of 5 4,733 reviews
www.bestbuy.com Richfield, MN 5000+ Employees

Best Buy Geek Squad, Agent (CIA) Interview Questions & Reviews

Updated Apr 4, 2014
All Interviews Received Offers

Getting the Interview 

55%
25%
0%

Interview Experience 

71%
17%
10%

Interview Difficulty 

74 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)

I applied online and the process took 4+ weeks - interviewed at Best Buy.

Interview Details – Online Application - Brief Phone Interview - First Interview - Final Interview.

The phone interview is conducted by whomever is working the phones, not very important, they are just scheduling your actual interview and verifying information. First interviewer asks typical questions. From there a final interview was scheduled with management this was more of the same, and some ethical questions, culture questions, plus a role play of making a sale.

Negotiation Details – Ask for a little bit more than what you want on the application. The offer was pre-filled on the offer sheet, can be hard to overcome.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Philadelphia, PA

I applied online and the process took 2 weeks - interviewed at Best Buy in February 2013.

Interview Details – Called to see why I was interested to be a geek squad agent. I said that I would love to work with computers and she responded that geek squad was more of sales focused oriented job. I stuttered few moment and said that she will call back if she can setup 1:1 interview

Interview Question – What would you do if you found that that your employee was stealing a water bottle   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Declined Offer

Positive Experience

Very Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
West Paterson, NJ

I applied online and the process took a day - interviewed at Best Buy in January 2013.

Interview Details – Spoke to one associate and basically had to explain when I went above and beyond to help a customer. The interview ended and after a few days I got a call back to interview again with the main manager. I got offered the job.

Interview Question – Explain when you went above and beyond to help a customer.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Very Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Macedonia, OH

I applied online - interviewed at Best Buy in July 2009.

Interview Details – Initial interview and Final interview were conducted on the same day for me, on which they told me I had the job. I believe this had a lot to do with me knowing a close friend there

Interview Question – Explain "fragmentation" of a hard drive to a customer in everyday terms   View Answer

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Champaign, IL

I applied through an employee referral and the process took 1+ week - interviewed at Best Buy in July 2010.

Interview Details – Had two interviews. First interview was with the head of the Geek Squad and the next one was with the general manager of the Best Buy itself. Typical interviews in which some behavioral and situation type questions were asked. The head of Geek Squad wanted to know previous computer experience while the general manager was more situation focused.

Interview Question – Tell me a time where you had an electronics problem and did not know how to fix it. What was your approach?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
San Antonio, TX

I applied online and the process took 1 week - interviewed at Best Buy in October 2012.

Interview Details – I applied online for a seasonal sales associate position. I've had only two months in clothing retail and 9 months as a receptionist. There's a long questionnaire afterwards to get a feel of your personality. If you agree or disagree with something, ALWAYS use the STRONGLY AGREE/DISAGREE option. It means you're sure of yourself. I got a call two days later from a hiring manager asking for my availability and what areas I would be interested in working in (Video Games, Cameras, Computers). I waited a few days and never got a call back. I called them and asked to set up an interview (bold of me, I know). They set me up with one the next day.

I was interviewed by the Home Sales Manager. They ask you the usual questions: (Why Best Buy? Describe a time you had to deal with a difficult customer, a time when you had to work with someone you didn't like, a time where you head to be a leader, what would you do if you caught en employee or customer stealing, etc.) They ask these questions off of a packet and take notes, so there will be awkward silences. The manager was very attentive to me and kept good eye contact. He was very relaxed and liked my personality a lot. He said I will be set up with the GM the next day.

The GM asked me the same questions and also wrote notes. He said I seemed "passionate about technology" and that I should be on Geek Squad instead. I wasn't really sure what I would be doing, so I said I'd rather be a sales associate. Luckily a current employee came in and told me to go for the Geek Squad position since they get paid more and don't have to worry about sales. I'm pretty sure the GM was fighting for me to take the position since I'm a girl. Customers at the Solution Center tend to be seniors and women, so he said I would be more approachable. I ended up taking the Geek Squad position. They offered me $10.80/hr and it seemed non-negotiable. I was ecstatic since I was making $7.50 at my previous job.

They will need your size because you get a special uniform, including shoes. I was given paperwork. I had to do a drug test within 24 hours. Once they have your drug test results and background check, they will call you for orientation/training. I was told training for Geek Squad is more extensive than sales associate training and a lot of it is like online classes.

ADVICE: Play up your technological skills and teamwork capabilities. Emphasize your ability to learn new products. Be upbeat to cover up the nervousness.

Interview Question – What would you do if you caught a customer or employee stealing?   View Answer

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Declined Offer

Neutral Experience

Very Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Las Vegas, NV

I applied online and the process took 2 days - interviewed at Best Buy in September 2012.

Interview Details – Called me in for an interview at 8AM. I arrived 5 minutes early. Had to stand around for 20-25 minutes because they couldn't find one of the other interviewers in the store. The interview was conducted in a conference room with another interview (completely separate) done just 15 feet away across the table. The interview itself consisted of the interviewer reading basic questions out of a packet. The interviewer left three times in the middle of the interview to go do something in the store.

Interview itself was very easy but the entire process was unprofessional.

Interview Question – What resources do you utilize to keep updated in electronics knowledge?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
San Diego, CA

I applied online and the process took 1 week - interviewed at Best Buy in September 2012.

Interview Details – I received a call a few days after posting my application online and was asked to have a phone interview. The lady that called me asked me about my availability, whether I applied to any other stores, and so on. After it was done, I was scheduled for an interview that was held two days later. On the day of my one-on-one interview, I was greeted by a Geek Squad manager and was lead to the music room to begin my interview. He gave me paperwork with a list of agreements about the interview and the potential job I was applying for. After glancing through a couple of pages of my online application, he asked me a couple of basic questions. At the end, he described to me that the position I was applying for was full at the moment but the management is seeking potential workers to fill the spot when the current workers are promoted. He also noted that I will receive a call within 30 days if I was selected for the second interview. I was very nervous and tensed up as it was my first job interview but he tried to create a friendly and casual environment to ease me a bit.

Interview Questions

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Easy Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
Charlotte, NC

I applied online and the process took 3 days - interviewed at Best Buy in August 2008.

Interview Details – Online test. Three interviews with different levels of management.

Interview Question – Nothing was tough as long as you have a basic understanding of computers and people.   Answer Question

Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

Accepted Offer

Positive Experience

Average Interview

Geek Squad, Agent (CIA) Interview

Geek Squad, Agent (CIA)
New York, NY

I applied online and the process took 4 days - interviewed at Best Buy in January 2012.

Interview Details – Applied online after 3 days got a call for a phone interview after that got schedule for interview with manager then got schedule interview with general manager pretty much he/she is the one that is going to hire you. Interview question was basic they ask why you want to work at bestbuy stuff like that nothing too hard they are just looking for someone that can fit in and has customer service skills. Technical questions in the interview are basic stuff like whats a virus or what is memory (ie, rams) when explaining use it in non technical way. Remember not all customer will know what you are talking about, so stick with the basic words and terms. One more thing, you got to have a flexible schedule since I was a part time student taking classes at night my schedule was super flexible

Interview Question – Why work at Best Buy?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Best Buy

See What Best Buy Employees Are Saying

 Current Anonymous Employee

Pros: “awesome training, fun environment, helpful co-workers” Full Review


Worked for Best Buy? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Best Buy Geek Squad, Agent (CIA) interview questions and advice. All 74 interview reviews posted anonymously by Best Buy employees and interview candidates.