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Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Nov 17, 2014
Updated Nov 17, 2014
83 Interview Reviews

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Geek Squad, Agent (CIA) Interview

Anonymous Interview Candidate in Jefferson City, MO
Anonymous Interview Candidate in Jefferson City, MO
Application Details

I applied online. The process took 2 weeksinterviewed at Best Buy in September 2012.

Interview Details

This is quite the drawn out process first they will call for a phone interview then they will have you in for an interview with who would be your imadate manager. Then they will call you in for a second time to interview with the store manager. Once you've done all three interviews you should be called within a couple of days saying to come in and fill out some paper work. Once you fill out your paper work you have a background check and a drug test. If you pass both of those your an employee at best buy!

Interview Questions
  • Give a specific example of a time when you disagreed with someone who was on your team. What happened and what was the outcome?   Answer Question
Negotiation Details
Not much negotiation they said I was going to make what they offered.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Best Buy

  1.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 4 daysinterviewed at Best Buy in January 2012.

    Interview Details

    Applied online after 3 days got a call for a phone interview after that got schedule for interview with manager then got schedule interview with general manager pretty much he/she is the one that is going to hire you. Interview question was basic they ask why you want to work at bestbuy stuff like that nothing too hard they are just looking for someone that can fit in and has customer service skills. Technical questions in the interview are basic stuff like whats a virus or what is memory (ie, rams) when explaining use it in non technical way. Remember not all customer will know what you are talking about, so stick with the basic words and terms. One more thing, you got to have a flexible schedule since I was a part time student taking classes at night my schedule was super flexible

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in West Nyack, NY
    Anonymous Interview Candidate in West Nyack, NY
    Application Details

    I applied in-person. The process took a dayinterviewed at Best Buy in October 2011.

    Interview Details

    I was hired in febuary 2011 as a Computer Sales Associate. I was interviewed 3 times prior to being hired. Each interview I was scheduled for I waited for about half an hour up to a whole hour just to be interviewed for 5 minutes. In october I applied for geek squad and I was promoted.

    Interview Questions
    • DId you play on any teams in school or participate in any debate teams beforeJ?   Answer Question
    • What can you do to help Best Buy succeed?   Answer Question
    Negotiation Details
    There was room for negotiation but I was young and niave and took what I was offered but as a sales associate most likely you wont be offered over $10 an hour.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Nashua, NH
    Anonymous Interview Candidate in Nashua, NH
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in October 2011.

    Interview Details

    Hiring process is fairly simple. First will be with an HR rep. Second will be with a manager from your prospective department. Communication after application will really depend on how decent a manager your store has.

    Interview Questions
    • How would you deal with a difficult client? (Standard question for CSR's)   Answer Question
    Negotiation Details
    They negotiated with me because I had a four year college education and I started at what most agents of 2-3 years were making. If you are fresh with no exp you will be starting at whatever base is.
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Saratoga Springs, NY
    Anonymous Interview Candidate in Saratoga Springs, NY
    Application Details

    The process took a weekinterviewed at Best Buy in September 2011.

    Interview Details

    I did an online interview/application, then got called for an interview with a hiring manager, which was just a basic interview with basic interview type questions. They told me to wait for a call within the next week, and a few days later they called and I scheduled an interview with the GM. I am just about to go to that interview so I will let you know how it turns out.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Glen Allen, VA
    Anonymous Interview Candidate in Glen Allen, VA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Best Buy in September 2011.

    Interview Details

    I applied online and waited for about a week to receive a phone call. I was scheduled for an interview with one of the assistant managers. This interview consisted of a lot of general questions (experience, other jobs, education, certifications, etc.) since they were not part of the Geek Squad. They asked a couple of computer related questions, but I don't think they knew what the answers were anyway. After that interview they said they would decide and call later for a second interview. I was called and scheduled for a second interview with the general manger. They asked more questions that were along the same line as the first, but also included questions about theft and working with others. After that they said they would call if I was selected.

    Interview Questions
    • What would you tell a customer that says that their computer is running slow?   View Answer
    No Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Pasadena, TX
    Anonymous Interview Candidate in Pasadena, TX
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy in July 2011.

    Interview Details

    I applied for this job online at certain location and when I got a call from the HR about an interview they sent me to a store that I didn't apply for. This still didn't seem like a problem though because I really wanted a job working around computers. Walking into the store for the interview the employees seemed nice and the work environment seemed like a good one. The managers were a little behind on interview so I had a chance to review my good answers to any question asked. When I met the manager I shook his hand firmly like an person wanting a job should do. I came in and he seemed relaxed at the time. He handed me a paper to sign off on an interview, which I never have seen before but I initialed like I am supposed to do. Then it was down to business with the questions, so upon questioning I remained eye contact with him. During questioning he seemed more nervous than me. He was jumpy and didn't remain eye contact with me and asked me the same question in different wording several times. He asked me questions and to elaborate and I did, but he never marked down my full response. I showed him a CCNA Course completion document and my resume along with my graduation date from school and he looked like he really didn't want someone with this much skills in computers. Bottom line if you are a good computer trouble shooter don't waiste your time this job is more for a sales rep.

    Interview Questions
    • Name one time in your life when you have let someone down.   View Answer
    • Name one time when you have went out of your way to help someone.   View Answer
    • If there are any other openings in the store which one's would you be interested in working?   View Answer
    No Offer
    Negative Experience
    Average Interview
  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Irving, TX
    Anonymous Interview Candidate in Irving, TX
    Application Details

    I applied online. The process took a dayinterviewed at Best Buy in June 2011.

    Interview Details

    While answering questions, no eye contact is made. Just looking down at a paper writing notes from an interview.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Clovis, CA
    Anonymous Interview Candidate in Clovis, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Best Buy in May 2011.

    Interview Details

    I was interviewed on the phone and with one manager. She told me I was interviewing for sales floor. I stated I had no sales experience, she made it seem like that was a-ok.

    After I got to the general manager, he asked me semi-technical questions relating to selling computers, which I did fine at since they were fairly simple. However, after he actually looked at my application, he saw I actually applied for the Geek Squad and not sales floor.

    The fact it took them this long to figure out what position I applied for blew my mind.

    They also looked at my previous address information, I assume -- the first girl that interviewed me on the phone made sure I was actually living in CA, and not Pennsylvania like I previously was. Confused me for a minute but I understood their issue later on...

    Interview Questions
    • What are some new technologies you're looking forward to?   Answer Question
    • What would be the top 3 things you would suggest a customer look for in a gaming laptop?   View Answer
    No Offer
    Negative Experience
    Easy Interview
  10.  

    Geek Squad CIA Agent Interview

    Anonymous Interview Candidate in Saratoga Springs, NY
    Anonymous Interview Candidate in Saratoga Springs, NY
    Application Details

    I applied in-person. The process took a dayinterviewed at Best Buy in January 2011.

    Interview Details

    Worked here for 3 years as a sales associate. Finally upgraded to CIA. ASk for experience, they already knew my hard work ethic and personality. Standard why should we pick you questions, what can you bring to the table.

    Interview Questions
    Negotiation Details
    Pay slightly, but as far as my store goes it was rather tight.
    Accepted Offer
    Positive Experience
    Easy Interview

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 Current Anonymous Employee

Pros: “Interacting with people on a daily basis is great. Management is great as well. I've learned so much from them and the store employees are always welcoming and happy. It seems they like…” Full Review

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