Best Buy Geek Squad, Agent (CIA) Interview Questions

Updated Jun 24, 2015
91 Interview Reviews

Interview Experience

Interview Experience

69%
16%
14%

Getting an Interview

Getting an Interview

50%
14%
0%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

91 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Geek Squad, Agent (CIA) Interview

Anonymous Employee in Chicago, IL
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at Best Buy (Chicago, IL) in February 2013.

Interview

Phone interview with HR first, then an in store meeting with the DCI and store manager. A Series of questions involving mainly customer service and sales, and very few things about computers themselves.

Interview Questions

  • How comfortable are you with sales and where else in Best Buy could you see yourself?   Answer Question

Other Interview Reviews for Best Buy

  1.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Philadelphia, PA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy (Philadelphia, PA) in February 2013.

    Interview

    Called to see why I was interested to be a geek squad agent. I said that I would love to work with computers and she responded that geek squad was more of sales focused oriented job. I stuttered few moment and said that she will call back if she can setup 1:1 interview

    Interview Questions

    • What would you do if you found that that your employee was stealing a water bottle   Answer Question
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in West Paterson, NJ
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Best Buy (West Paterson, NJ) in January 2013.

    Interview

    Spoke to one associate and basically had to explain when I went above and beyond to help a customer. The interview ended and after a few days I got a call back to interview again with the main manager. I got offered the job.

    Interview Questions

    • Explain when you went above and beyond to help a customer.   Answer Question
  3. Helpful (2)  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Best Buy (San Antonio, TX) in October 2012.

    Interview

    I applied online for a seasonal sales associate position. I've had only two months in clothing retail and 9 months as a receptionist. There's a long questionnaire afterwards to get a feel of your personality. If you agree or disagree with something, ALWAYS use the STRONGLY AGREE/DISAGREE option. It means you're sure of yourself. I got a call two days later from a hiring manager asking for my availability and what areas I would be interested in working in (Video Games, Cameras, Computers). I waited a few days and never got a call back. I called them and asked to set up an interview (bold of me, I know). They set me up with one the next day.

    I was interviewed by the Home Sales Manager. They ask you the usual questions: (Why Best Buy? Describe a time you had to deal with a difficult customer, a time when you had to work with someone you didn't like, a time where you head to be a leader, what would you do if you caught en employee or customer stealing, etc.) They ask these questions off of a packet and take notes, so there will be awkward silences. The manager was very attentive to me and kept good eye contact. He was very relaxed and liked my personality a lot. He said I will be set up with the GM the next day.

    The GM asked me the same questions and also wrote notes. He said I seemed "passionate about technology" and that I should be on Geek Squad instead. I wasn't really sure what I would be doing, so I said I'd rather be a sales associate. Luckily a current employee came in and told me to go for the Geek Squad position since they get paid more and don't have to worry about sales. I'm pretty sure the GM was fighting for me to take the position since I'm a girl. Customers at the Solution Center tend to be seniors and women, so he said I would be more approachable. I ended up taking the Geek Squad position. They offered me $10.80/hr and it seemed non-negotiable. I was ecstatic since I was making $7.50 at my previous job.

    They will need your size because you get a special uniform, including shoes. I was given paperwork. I had to do a drug test within 24 hours. Once they have your drug test results and background check, they will call you for orientation/training. I was told training for Geek Squad is more extensive than sales associate training and a lot of it is like online classes.

    ADVICE: Play up your technological skills and teamwork capabilities. Emphasize your ability to learn new products. Be upbeat to cover up the nervousness.

    Interview Questions

    • What would you do if you caught a customer or employee stealing?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in San Diego, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Best Buy (San Diego, CA) in September 2012.

    Interview

    I received a call a few days after posting my application online and was asked to have a phone interview. The lady that called me asked me about my availability, whether I applied to any other stores, and so on. After it was done, I was scheduled for an interview that was held two days later. On the day of my one-on-one interview, I was greeted by a Geek Squad manager and was lead to the music room to begin my interview. He gave me paperwork with a list of agreements about the interview and the potential job I was applying for. After glancing through a couple of pages of my online application, he asked me a couple of basic questions. At the end, he described to me that the position I was applying for was full at the moment but the management is seeking potential workers to fill the spot when the current workers are promoted. He also noted that I will receive a call within 30 days if I was selected for the second interview. I was very nervous and tensed up as it was my first job interview but he tried to create a friendly and casual environment to ease me a bit.

    Interview Questions

  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee in Las Vegas, NV
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Best Buy (Las Vegas, NV) in September 2012.

    Interview

    Called me in for an interview at 8AM. I arrived 5 minutes early. Had to stand around for 20-25 minutes because they couldn't find one of the other interviewers in the store. The interview was conducted in a conference room with another interview (completely separate) done just 15 feet away across the table. The interview itself consisted of the interviewer reading basic questions out of a packet. The interviewer left three times in the middle of the interview to go do something in the store.

    Interview itself was very easy but the entire process was unprofessional.

    Interview Questions

    • What resources do you utilize to keep updated in electronics knowledge?   Answer Question
  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in Jefferson City, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Best Buy (Jefferson City, MO) in September 2012.

    Interview

    This is quite the drawn out process first they will call for a phone interview then they will have you in for an interview with who would be your imadate manager. Then they will call you in for a second time to interview with the store manager. Once you've done all three interviews you should be called within a couple of days saying to come in and fill out some paper work. Once you fill out your paper work you have a background check and a drug test. If you pass both of those your an employee at best buy!

    Interview Questions

    • Give a specific example of a time when you disagreed with someone who was on your team. What happened and what was the outcome?   Answer Question

    Negotiation

    Not much negotiation they said I was going to make what they offered.

  8.  

    Geek Squad CIA Agent Interview

    Anonymous Interview Candidate in Louisville, KY
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Best Buy (Louisville, KY) in September 2012.

    Interview

    At geek squad city they give you a phone interview first with some very basic stuff. Then they bring you in for a face to face interview which was pretty laid back. Lastly if all that goes well then they will bring you in for one last interview

    Interview Questions

  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Best Buy (New York, NY) in January 2012.

    Interview

    Applied online after 3 days got a call for a phone interview after that got schedule for interview with manager then got schedule interview with general manager pretty much he/she is the one that is going to hire you. Interview question was basic they ask why you want to work at bestbuy stuff like that nothing too hard they are just looking for someone that can fit in and has customer service skills. Technical questions in the interview are basic stuff like whats a virus or what is memory (ie, rams) when explaining use it in non technical way. Remember not all customer will know what you are talking about, so stick with the basic words and terms. One more thing, you got to have a flexible schedule since I was a part time student taking classes at night my schedule was super flexible

    Interview Questions

  10.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate in West Nyack, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at Best Buy (West Nyack, NY) in October 2011.

    Interview

    I was hired in febuary 2011 as a Computer Sales Associate. I was interviewed 3 times prior to being hired. Each interview I was scheduled for I waited for about half an hour up to a whole hour just to be interviewed for 5 minutes. In october I applied for geek squad and I was promoted.

    Interview Questions

    • DId you play on any teams in school or participate in any debate teams beforeJ?   Answer Question
    • What can you do to help Best Buy succeed?   Answer Question

    Negotiation

    There was room for negotiation but I was young and niave and took what I was offered but as a sales associate most likely you wont be offered over $10 an hour.

See What Best Buy Employees Are Saying

 Current Computer Sales Associate in San Juan, PR

Pros: “Incentives to keep employees happy. Employee Discount is the best!” Full Review

Work at Best Buy? Share Your Experiences

Best Buy

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.