Best Buy Geek Squad, Agent (CIA) Interview Questions & Reviews

Updated Jul 22, 2014
Updated Jul 22, 2014
81 interviews

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81 Candidate Interview Reviews Back to all interviews

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Geek Squad, Agent (CIA) Interview

Anonymous Employee  in  Fort Wayne, IN
Anonymous Employee in Fort Wayne, IN
Application Details

I interviewed online. The process took 1 week - interviewed at Best Buy in September 2009.

Interview Details

I applied online and took their personality test (they call it the first interview). I got a call the very next day to interview with the Geek Squad manager basically discussing my experience and how I would function in a team and group environment. I got called back for a third interview with the store GM. This time it consisted of mostly customer service questions.

Interview Questions
  • How would you handle an upset customer?   View Answer
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Best Buy

  1.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Glen Allen, VA
    Anonymous Employee in Glen Allen, VA
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Best Buy in September 2011.

    Interview Details

    I applied online and waited for about a week to receive a phone call. I was scheduled for an interview with one of the assistant managers. This interview consisted of a lot of general questions (experience, other jobs, education, certifications, etc.) since they were not part of the Geek Squad. They asked a couple of computer related questions, but I don't think they knew what the answers were anyway. After that interview they said they would decide and call later for a second interview. I was called and scheduled for a second interview with the general manger. They asked more questions that were along the same line as the first, but also included questions about theft and working with others. After that they said they would call if I was selected.

    Interview Questions
    • What would you tell a customer that says that their computer is running slow?   View Answer
    No Offer
    Positive Experience
    Average Interview
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Clovis, CA
    Anonymous Employee in Clovis, CA
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Best Buy in May 2011.

    Interview Details

    I was interviewed on the phone and with one manager. She told me I was interviewing for sales floor. I stated I had no sales experience, she made it seem like that was a-ok.

    After I got to the general manager, he asked me semi-technical questions relating to selling computers, which I did fine at since they were fairly simple. However, after he actually looked at my application, he saw I actually applied for the Geek Squad and not sales floor.

    The fact it took them this long to figure out what position I applied for blew my mind.

    They also looked at my previous address information, I assume -- the first girl that interviewed me on the phone made sure I was actually living in CA, and not Pennsylvania like I previously was. Confused me for a minute but I understood their issue later on...

    Interview Questions
    • What are some new technologies you're looking forward to?   Answer Question
    • What would be the top 3 things you would suggest a customer look for in a gaming laptop?   View Answer
    No Offer
    Negative Experience
    Easy Interview
  3.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate  in  Sugar Land, TX
    Anonymous Interview Candidate in Sugar Land, TX
    Application Details

    I interviewed online. The process took 2 days - interviewed at Best Buy in May 2010.

    Interview Details

    Initial interview was with an employee with a management position, later to be interviewed by the manager of the store himself. The first interview basically processed why I had applied to the position and why I had chosen Best buy. The interviewer seemed to be very positive and light-hearted, help lightening the atmosphere to an almost casual feel.

    When meeting for the second interview with the store manager, it was a bit overwhelming as he was a bit more straight forward and proceeded reviewing the resume, and asking what activities I participated in outside of the workplace.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Pasadena, TX
    Anonymous Employee in Pasadena, TX
    Application Details

    I interviewed online. The process took a day - interviewed at Best Buy in July 2011.

    Interview Details

    I applied for this job online at certain location and when I got a call from the HR about an interview they sent me to a store that I didn't apply for. This still didn't seem like a problem though because I really wanted a job working around computers. Walking into the store for the interview the employees seemed nice and the work environment seemed like a good one. The managers were a little behind on interview so I had a chance to review my good answers to any question asked. When I met the manager I shook his hand firmly like an person wanting a job should do. I came in and he seemed relaxed at the time. He handed me a paper to sign off on an interview, which I never have seen before but I initialed like I am supposed to do. Then it was down to business with the questions, so upon questioning I remained eye contact with him. During questioning he seemed more nervous than me. He was jumpy and didn't remain eye contact with me and asked me the same question in different wording several times. He asked me questions and to elaborate and I did, but he never marked down my full response. I showed him a CCNA Course completion document and my resume along with my graduation date from school and he looked like he really didn't want someone with this much skills in computers. Bottom line if you are a good computer trouble shooter don't waiste your time this job is more for a sales rep.

    Interview Questions
    • Name one time in your life when you have let someone down.   View Answer
    • Name one time when you have went out of your way to help someone.   View Answer
    • If there are any other openings in the store which one's would you be interested in working?   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Irving, TX
    Anonymous Employee in Irving, TX
    Application Details

    I interviewed online. The process took a day - interviewed at Best Buy in June 2011.

    Interview Details

    While answering questions, no eye contact is made. Just looking down at a paper writing notes from an interview.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  7.  

    Geek Squad CIA Agent Interview

    Anonymous Interview Candidate  in  Saratoga Springs, NY
    Anonymous Interview Candidate in Saratoga Springs, NY
    Application Details

    I interviewed in-person. The process took a day - interviewed at Best Buy in January 2011.

    Interview Details

    Worked here for 3 years as a sales associate. Finally upgraded to CIA. ASk for experience, they already knew my hard work ethic and personality. Standard why should we pick you questions, what can you bring to the table.

    Interview Questions
    Negotiation Details
    Pay slightly, but as far as my store goes it was rather tight.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I interviewed online. The process took 5 days - interviewed at Best Buy in April 2009.

    Interview Details

    Applied for the job position online on Best Buy's website. Received a call from an employee two days later asking me to schedule an interview with them. Upon arrival at the 23rd Street store in New York City, I found that the doors were closed shut as the store wasn't opened yet but the security guard let me in. Interview process was at best, abysmal. The interviewee paused multiple times to speak on the phone with others. Manager was incompetent when I spoke to him about the job description.

    Interview Questions
    Reasons for Declining

    I felt that the employees there did not understand their own jobs well enough to provide me a fun working experience.

    Declined Offer
    Negative Experience
    Easy Interview
  9.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate  in  El Centro, CA
    Anonymous Interview Candidate in El Centro, CA
    Application Details

    I interviewed online. The process took 4 days - interviewed at Best Buy in August 2008.

    Interview Details

    I was called in for a first interview with the supervisor of Geek Squad. During the interview, he asked how I would describe PC repair to someone who doesn't know anything about PC's. After that interview, I was interviewed by the operations manager. On the same day, they asked me to have a second interview then and there. They made an offer.

    Interview Questions
    • How would you describe PC repair to someone who doesn't know computers?   View Answers (2)
    Negotiation Details
    I accepted the first offer they gave me. I don't think you should attempt to negotiate much with Best Buy because there's 15 people outside waiting to get your job.
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Chicago, IL
    Anonymous Employee in Chicago, IL
    Application Details

    I interviewed online. The process took a day - interviewed at Best Buy in August 2010.

    Interview Details

    I applied at Best Buy's website and received a call from one of the hiring managers a few days later. I came in and spoke to another hiring manager and unfortunately the Geek Squad manager was not in, so I was basically told to wait. I'm still waiting so I don't know where this will go, but the actual interview was awesome. I had been interviewing with Apple prior to this and when I went to Best Buy I didn't feel like I was being constantly judged. It was a much more relaxed atmosphere. I actually felt like I was having a conversation instead of under interrogation.

    Interview Questions
    • What do you see as your best opportunity?   View Answer
    • What did you do in a group scenario to fix a problem?   Answer Question
    No Offer
    Positive Experience
    Average Interview

See What Best Buy Employees Are Saying

 Former Sales Associate in Wheeling, WV

Pros: “The managers at my store were very understanding and allowed for flexible schedules. They were great about teaching very good selling skills. They also promote from within.” Full Review

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