Borders

  www.bordersgroupinc.com
Work in HR? Unlock Free Profile

Borders Interview Questions & Reviews

Getting an Interview  

83%
16%

Interview Experience  

40%
20%
40%

Interview Difficulty  

Average Difficulty
10 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Average Interview

District Manager Interview

District Manager

The process took 8 months - interviewed at Borders in January 2011.

Interview Details – This was only a phone discussion that was shut down very quickly as the company decided to declare bankruptcy.

Interview Questions


No Offer

Positive Experience

Easy Interview

Team Member Interview

Team Member

I applied online and the process took a day - interviewed at Borders in August 2010.

Interview Details – It went pretty well. Management seemed nice and emphasized sales goals and customer service.

Interview Question – What was the last book you read?   Answer Question


No Offer

Neutral Experience

Very Easy Interview

Sales Manager Interview

Sales Manager
Freehold, NJ

I applied in-person and the process took a day - interviewed at Borders in April 2008.

Interview Details – It was just a five minute basic interview, not very difficult. They aready seemed to have their minds made up, so they weren't interested in anything I said. It didn't even last five minutes.

Interview Question – Why are you interested in this position?   View Answer


We want your feedback – Is this interview information helpful to you?  Yes | No

No Offer

Positive Experience

Average Interview

Cashier Interview

Cashier
Canton, OH

The process took a day - interviewed at Borders in December 2009.

Interview Details – At first I thought that Borders would be a great place to work. The people seemed friendly, they seemed knowledgeable, and it seemed like the ideal place for someone that loved books as much as I do. I applied online, was called almost immediately for the the interview, and drove to the store to meet with the hiring manager. She and I seemed to have a good conversation, she assured me that I would be hearing from her soon about a decision the company made either way, and she expressed how glad she was to have met me. After a few weeks of not hearing from anyone, I began calling and getting the run around as to whom I could speak to about the position. Finally I was told that the woman that interviewed me no longer worked there, all the positions had been filled, and there was nothing anyone could do to help me. I could not believe they handled business in such an inappropriate and unorganized fashion.

Interview Question – Name a difficult situation you have had with a customer and how you solved it.   Answer Question


No Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate
Novi, MI

I applied online and the process took a day - interviewed at Borders in November 2009.

Interview Details – I looked online on Borders.com for employment at this specific store in Novi and got a call the next day to come in for an interview. Came into the store for a 1 on 1 interview..we conducted the interview in the mall on the couches. It went well, with questions on what books am I into, and how comfortable I am in selling books that I may not be familiar with.

Interview Question – How you wold you assist a customer in a book genre that you are not into?   Answer Question


No Offer

Negative Experience

Easy Interview

Project Manager Interview

Project Manager
Ann Arbor, MI

The process took a day - interviewed at Borders in July 2009.

Interview Details – Very brief phone interview consisting of a set question 'script.' No overall job description given to tailor answers to the position. Interviewer was abrupt and not very 'into' the call.

Interview Questions


No Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took a day - interviewed at Borders in June 2008.

Interview Details – The online application was strangely elusive, like they were trying to trick you, so you just had to be as honest as possible and not try top guess what they wanted or you'd slip up. This is a very popular company to work with, so tenacity in getting an interview and follow up are key. They were not hiring at the time of my interview, a minor annoyance, but the experience was enlightening about big corporation cookie-cutter interviews.

Interview Question – If a customer complained about the service and/or their purchased product, how would you handle the situation?   View Answer


No Offer

Negative Experience

Average Interview

Cashier/Bookseller Interview

Cashier/Bookseller

I applied online and the process took 6 days - interviewed at Borders in May 2009.

Interview Details – I applied online -- which they make all new prospective employees do -- but found that, despite them calling me in for an interview, that the face-to-face time was largely perfunctory and that they had already decided against me based on a lack of experience (for a job that arguably requires no experience). I found the hiring manager to be distracted and non-engaged and did not have a pleasant experience.

Interview Questions


No Offer

Negative Experience

Easy Interview

Sales Associate Interview

Sales Associate

I applied online and the process took a day - interviewed at Borders in November 2009.

Interview Details – The interview went really well, until I told them I had MS (fatigue related) and all interest was lost. I just wanted a job thru the Christmas rush. I love books, and I love talking to people about them. I was overqualified, and on the application it had a question regarding "special accomodations". On that question I put will discuss, and up until we reached that portion of the interview he was talking about "when u start etc" and then the interview literally shut down after I said I had MS, and the only accomodation I had was I would need the shorter hours at a time, the typical shifts no one wants, I would fill in for. He was open to that until the "dreaded MS" came up.

Interview Question – I see here you put you would like to discuss accomodations, could you please clarify?   View Answer


No Offer

Negative Experience

Average Interview

Cashier/Bookseller Interview

Cashier/Bookseller

The process took a day - interviewed at Borders in April 2010.

Interview Details – Was brought in for a group interview. I had no retail experience per se, having gone from computer programmer to stay-at-home mother to massage therapist. A woman in the group had very good retail experience and out shined everyone else. Interviewer only seemed interested in speaking to me about how nice it is to have a massage. Had trouble turning the conversation around to show that massage therapists need excellent customer service skills.

Interview Questions

  • If someone were looking for a book from a genre that you knew nothing about, what would you do?   Answer Question
  • If you found out a fellow employee were stealing, what would you do?   Answer Question

Worked for Borders? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.