I applied in-person and the process took 5 days - interviewed at Borders.
Interview Details – Had a one round interview, first with the hiring manager/asst. manager, who then lead me to meet the store manager. Once approved by the store manager, I met the heads of the three different departments (music/cafe, cash/wrap, books). They decided where I would fit best but explained that I would end up working all over the store regardless.
Interview Question – They asked me how to handle customers in difficult situations i.e. during a mis-handled purchase, a botched return, angry customer that felt mistreated by employee, etc. Answer Question
Negotiation Details – I felt that the offer was generous for the work needed but I felt that I would not be able to negotiate.
The process took a day - interviewed at Borders in May 2010.
Interview Details – Called to come in for a group interview with the store manager and cafe manager. Ask typical interview questions (name positive, negative about yourself etc.). They were looking someone to fill in for typical retail hours and offered after only one interview. Positive process overall.
Interview Question – Name a positive/negative quality about yourself. Answer Question
I applied online and the process took a day - interviewed at Borders in November 2009.
Interview Details – I was called within a week to interview. Interview was geared towards customer service. Sample questions..name a time you've made a mistake, what did you do to make things right?....Have you ever had to be persuasive? What was the approach/outcome?
Interview Question – What are your strengths/weaknesses? Answer Question
Negotiation Details – No negotiating on my part. This was a part-time job to supplement another job
I applied online and the process took 4 days - interviewed at Borders in April 2010.
Interview Details – I got a call from HR then she invited me for onsite interview with hiring manager and asked me specific time which is suitable for me or not?I said that time perfect for me then after a while she has been sent one email to me with details for my interview.I went for interview,it was 1:1 interview with section manager and he asked me lots of technical questions about PC architecture and RTL. Some situation and my previous work experiences related questions was also there.I asked some questions related to the position.
Interview Question – what is salary View Answer
I applied online and the process took a day - interviewed at Borders in August 2008.
Interview Details – Applied online via a job listings web site. One week later, was asked to come in for a one on one interview with the store manager, who asked various questions about my bckground and responces to certain situations including rude customers and being unsure what to do for certain situaions. Was then asked if clarification was needed for self on the part of what the job detailed, rules and regulations and personal appearance, etc. Recieved a phone call one week later in which i was given the information that they would like to hire me.
The current Manager at thte time for Rainbow and Lakemead Location did not give hints via body language or voice tone as to how well the interview is going for them.
Culture varies based on employee. Management tends to be strict, though if the employee is meeting standards to their expectations, somewhat relaxed.
Hourly Wages differ for posistion. (example; Cafe employees make $8.00 starting with potential 25 cent/ year wage increase while cashiers for "book side" start out at minimum wage with the same wage increase potential.
Customer service is a number one at this location. Dealing with unpleasant or unhappy customers with a cheerful and helpful manner is a must at this location. When interviewing, smile often and be sincere. Just answering the way you think is right, tends to put people off here.
If you have a love of the merchandise or have been a long time customer, the faculty tends to warm up to you a bit moe quickly than otherwise.
Information given here valid during Winter of 2009. Employees, management and policy may have changed with time.
Negotiation Details – none.
Very Easy Interview
I applied online and the process took a day - interviewed at Borders in February 2008.
Interview Details – The interview was relaxed and simple. Once you get past the initial personality test, the interview becomes geared to your communication skills and friendliness. There may be only 5-10 other candidates at this point and their choice will most likely depend on the personality of the interviewer. This means you should gear your responses towards the individual who is interviewing. The questions are basic for retail positions. Have you had experience in retail? How would you deal with a tough customer? Why do you want to work here? Do you feel comfortable selling particular products? Bonus points are given for applicants who demonstrate knowledge of literature, particularly if it is a broad knowledge. They just want to see if you like books and if you can make suggestions to customers for bigger sales.
Interview Question – What book is on your nightstand right now? View Answer
Negotiation Details – There isn't much negotiation. The pay is low so you can't expect much. Depending on your experience or how well they liked you, you may be able to get an extra $0.50, but not much more.
Very Easy Interview
The process took a day - interviewed at Borders in July 2008.
Interview Details – It is easiest to become a regular customer first and then apply for the job. I befriended an employee and got her to recommend me for the job. My interview was just a formality as I already had barista experience and a recommendation from an employee in good standing. I had one ten minute interview and started work two days later. The process was simple and quick.
Interview Question – What is your worst trait as an employee? Answer Question
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