Burger King Sales, Profit, and Operations Coach Interview Questions

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Sales, Profit, and Operations Coach Interview

Anonymous Employee in San Diego, CA
No Offer
Neutral Experience
Easy Interview

Application

I applied through a recruiter. The process took 2 weeks. I interviewed at Burger King (San Diego, CA) in October 2014.

Interview

I was first contacted by the sr. recruiter at BKC regarding the position for my area. I replied and a few days later she called, explained the position and we had a 25-30 minute interview after which she moved me onto a 2nd interview with the HR Manager the following week. The second interview was 23 mintues, again over the phone, with very easy questions and I was moved onto the third and final interview. However, before having the 3rd interview the Sr. Recruiter called me to let me know that this position required someone who was bilingual in Spanish. This information would have been nice to know before I spent two weeks preparing for the interviews and pausing my job search. The questions were easy but there seems to be a bit of a communication error between the various hiring managers.

Interview Questions

  • describe a time who were working on a project and the direction was changed midway. Describe a time you coached an employee who was failing. Describe a time you taught an employee. What do you think we could do to improve? (after asking when last time visited a BK) Why do you want to work for BK? Describe your experience with KPI metrics   Answer Question

Other Interview Reviews for Burger King

  1.  

    Sales, Profit, and Operations Coach Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied online. The process took 4+ weeks. I interviewed at Burger King in October 2014.

    Interview

    The interview process was very typical at first. Contacted by a recruiter and had a very typical interview (situational questions such as tell me about a time you had to change direction quickly, explain a typical day in your current role, what is your proudest achievement to date, why Burger King, why leaving current employer, etc.). Moved on to an interview with HR (more of the same questions). These were both phone interviews. The third virtual interview is where it got weird, and I realized the manager who interviewed me, the recruiter, and HR were not on the same page. I had great interviews with the recruiter and HR which were very positive, but the manager and I had the complete opposite experience. I realized from the moment I started speaking that I was counted out. While I have extensive management experience, it is in retail, and I do not have a restaurant background. He made his point very clear that he wanted someone with restaurant management experience from the start. He continually reiterated the point that I have not worked in a restaurant and therefore, I would require more training. He asked me maybe three questions which I answered well (similar answers I used with HR which was a great interview!) and only half paid attention to my answers appearing totally disinterested from the start. I left the interview feeling very disrespected since he didn't really pay attention to me and like my time had been wasted since I clearly was not going to be able to meet the criteria he was looking for based on my work experience. I am not sure why HR put me through to another interview if this is the case or even why I was contacted in the first place. Still think it would be a good job and a good place to work, but if you don't have restaurant experience, they may count you out before you even interview.

    Interview Questions

    • None of the questions were very challenging. Overall typical interview questions. Be prepared to speak to why Burger King, why you are leaving your current job, and what you feel you can bring to the table.   Answer Question
  2.  

    Sales, Profit, and Operations Coach Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Burger King (Atlanta, GA) in December 2012.

    Interview

    There were three phases in the interview process. The first two were over the phone and the last was a face to face with the Vice President of the region I was applying for. About a week after the interview I was offered the position.

    Interview Questions

    Negotiation

    No negotiation phase

  3.  

    Sales, Profit, and Operations Coach Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2+ months. I interviewed at Burger King.

    Interview

    I applied online in June and received an email within a few days requesting a phone interview. During the phone interview, she asked some generic questions and told me about the job and it's expectations. From there, I was asked to complete a personality assessment. Once that was completed, I was given a webcam phone conference with a woman. The first 15 minutes were scenario type questions (if you were in such and such situation, what would you do) and the last 15 minutes were set aside for you to ask questions. Afterwards, she told me I would hear back from someone if I passed to move onto the panel interview. About an hour later, my recruiter contacted me to tell me I had been pushed through to the next phase. This took about a month and it was with two people in a webcam conference call. It was set up much the same as the first as far as the questions went and I was told that I would be flown down to Miami for my final interview two weeks later, with my flight and hotel paid for. In Miami, there were about ten of us all interviewing at the same time but we were one of four blocks of candidates flown down. Every person was from another state so no one was actually there at the same time for the same area. They gave us a tour of the building and then each of us went into an interview at staggered times. My interview was with one woman I interviewed with during my panel and someone from the management company in charge of Burger King. I was told to just be myself and that they just wanted to get to know me a little better. Same format as before with the questions and it didn't last more than 20 minutes. After my background check was completed, I received an offer over the phone about a week and a half later.

    Interview Questions

    • Nothing too difficult but I was told at several points through the process to make sure I researched the company. This helped me a lot because they asked me questions that I might not had been able to answer correctly if I hadn't done my research.   Answer Question

    Negotiation

    After my final interview, they told me that I may receive a phone call within a week. It took more like a week and a half, and I was given the terms of the offer. I was asked if I accepted it and that was it. There really wasn't any room for negotiation.

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    Sales, Profit, and Operations Coach Interview

    Anonymous Employee
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Burger King.

    Interview

    The entire hiring process from first initial contact with recruiter to job offer took a little over 3 months. I applied online, had an initial screen with the recruiter. I had two more phone interviews, followed by a webcam interview with the local Director. Final interview was at their HQ in Miami with the VP of the region I was applying in. The hiring process was very disorganized, unnecessarily slow, and very repetitive in terms of the questions and the candidate was able to sense that the internal employees were tired of the process as well as they were adding 40+ positions throughout the country. Something that was evident about BK was that they had laid off many valuable employees after the 3G acquisition and the show was ran by the people from 3G basically. I applied to BK, because it was a 2 billion dollar company. However, the impression I got was that they were run like a mid-sized company in terms of their infrastructure, processes and the caliber of their talent. I got a interview time confirmation verbally for 1 PM as my flight would arrive around 11:30 PM the previous day. I turned my phone off so that I can get some sleep and adjust to the time difference. I got a call to my hotel room at 10 AM from the recruiter saying that they have been leaving me urgent voice mails as the coordinator had changed my interview time to 8 AM and had failed to notify me. She asked if I can get there by 11:30 AM to interview with the VP. It was very unprofessional and frustrating to the candidate, but I obliged. The final round of interview consisted of company presentations, HQ tour, Q&A session with current coaches, and a 45 minute interview with VP & HR Rep. I only stayed for the presentation and the VP interview as my schedule was changed last minute. The VP was pretty casual, a very young guy in his 30's I would assume who came from 3G. My impression was that he was there to basically manage the finance side, but not much experience in QSR. The interview left a sour taste in my mouth in that they were trying to scare me into also being open to other locations as my location was a very desirable location. VP questioned me hard on why I want to join BK as he though I was over qualified for the position given that I had previous Management experience from a Fortune 200 company. I can understand where his concern came from since the most of the people that were there to interview were entry level candidates. Many were just out of college or had 1-2 years of experience in various entry level jobs. All in all, a very poor hiring process. BK thinks acts as if they are Google or Apples of the world in terms of their interview process, but in reality they are like Kodak or Motorola who is on their way to their demise. Offer: The initial salary expectation communicated to me from the recruiter was that the base would be around 50K-55K, but she has seen higher. Given that my previous base was in the low 70's and this was the only lead I had in the city I wanted, I went with it knowing that I would get a 65K base offered from my research through Glassdoor. I got a verbal offer couple days after the interview from HR. They offered me 60K base with 30% on target bonus, company car, day 1 benefits, and 6% 401K match after 1 year. I countered asking for 65K, but they declined. So, I declined their offer since I got a 70K base with basically same benefits from a C-Store competitor for their District Manager position in the same city. Interview with BK really did help me in that I was able to leverage this offer to pressure the other company to take action. I was able to go through the hiring process in less than 3 weeks, and even skipped some steps as they were competing with BK. This position is a Multi-Unit management position, but BK does not want to invest enough to get that level talent in terms of salary and coverage. Most DM positions have 8-12 stores that you are managing. BK used to have 40-50 stores and will be down to maybe 30-40 with added position. That is a joke! How can you improve P&L with that many stores??? So, this will be a perfect position if you are looking for an entry level position for 50K-55K base and break into the industry. I did not get the feeling that BK cared about the future of these employees. They just wanted worker-bee bodies that they can hire for cheap and have them be part of their current strategy, and they (3G) will probably end up selling remaining shared they hold and it's not their problem anymore. Feel free to ask questions on any details you would like me to specify on the comment section.

    Interview Questions

    • What was the biggest failure in your life? Was there any negative feedback you have received about your management style? You seem very qualified. Why do you want to work for BK when we are going through such a hard time?   Answer Question

    Reasons for Declining

    I got a better offer from their competitor with a base that was 10K higher.

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