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CIBC Financial Services Representative II Interview Questions & Reviews

Updated Jul 8, 2014
All Interviews Received Offers

Getting an Interview  

72%
16%
5%

Interview Experience  

88%
5%
5%

Interview Difficulty  

Average Difficulty
18 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Financial Services Representative II Interview

Financial Services Representative II

I applied online and the process took 3 days - interviewed at CIBC in October 2013.

Interview Details – The interviewers asked questions about my resume and work experience. Then we had to role play a situation as if I was the representative behind a desk and the interviewer was a client.

Interview Question – Was most surprised by having to role play a scenario. They focused more on the discussion you were able to have with a client, how well you listend, and judged your response to their answers. In one scenario, the client kept mentioning her husband, so it was best to suggest setting up an appointment with him there. They were not focused on the actual banking products since they will teach those in training.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Financial Services Representative II Interview

Financial Services Representative II
Vancouver, BC (Canada)

I applied through a recruiter and the process took 3 weeks - interviewed at CIBC in June 2013.

Interview Details – know your stuff

Interview Question – pretty normal interview   Answer Question

Negotiation Details – not much negotiation but still better than what i was making before at another FI


Accepted Offer

Positive Experience

Easy Interview

Financial Services Representative II Interview

Financial Services Representative II
Winnipeg, MB (Canada)

I applied through an employee referral and the process took 1 week - interviewed at CIBC in August 2012.

Interview Details – I was turned down several time because of age -- they tend to hire people in their early 20s. Once that "flag" was removed (I knew someone there), they immediately offered me a position. They wanted to make sure you were used to a "sales floor" environment and would follow unquestioningly.

Interview Question – They will ask a lot about cold calling and how comfortable and experience you are. Also about tracking your sales.   View Answer

Negotiation Details – None. They offered me a wage and I asked if I could counter that and they said they only offer the top dollar and they would not go higher.


Accepted Offer

Positive Experience

Easy Interview

Financial Service Representative II Interview

Financial Service Representative II
Peterborough, ON (Canada)

I applied online and the process took 3 weeks - interviewed at CIBC in April 2009.

Interview Details – Were very accomodating - was travelling about 3 hours to desired work location (I was in process of moving)
-Dont remember much - felt comfortable
-Asked typical questions - how do you handle this situation or that
-Customer service and sales focused
-Asked about current and previous employers

Interview Question – Always hard to tactfuly answer about your personal weakness   Answer Question

Negotiation Details – I asked for 37000 and was given 36000 - was satisfied
-Dissappointed I was not given more info about benefits and bonus upfront


Accepted Offer

Positive Experience

Difficult Interview

Financial Services Representative II Interview

Financial Services Representative II
Surrey, BC (Canada)

I applied in-person and the process took 3 weeks - interviewed at CIBC in January 2012.

Interview Details – I applied internally....I was a CSR wanting to become an FSR ..my hiring process was a little unorthodox...I went to a career fair...already knew the person who intervied me. After I went through a quick 5-10 interview with this person couple weeks later I had an actual meeting with two branch managers for about 45 minutes after that I was placed at a branch which had a need for an FSR

Interview Question – How do you expect to keep up with the targets and how would you handle times when business is slow?   View Answer

Negotiation Details – I did not negotiate my salary as they did take a chance on me at that time two years ago.


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Financial Services Representative II Interview

Financial Services Representative II
Meadow Lake, SK (Canada)

I applied online and the process took 2+ weeks - interviewed at CIBC in March 2013.

Interview Details – 3 Interview Rund. Initial interview with HR. second Interview with Branch Manager and Last interview with Distt Vice President.

HR will ask for questions on your past experience and situations that might have occurred with your co worker and what you had done.

Interview Question – There was situational based questions. No difficult questions asked   Answer Question


1 person found this helpful

Accepted Offer

Neutral Experience

Financial Services Representative II Interview

Financial Services Representative II

The process took 2 weeks - interviewed at CIBC.

Interview Details – Did not have phone interview as it was a promotion. Usually, there is one. Intervied the HR Manager, and the process was straightforward with alot of behavioral customer service types of questions. Knowledge of financial products is needed.


Accepted Offer

Positive Experience

Difficult Interview

Financial Services Representative II Interview

Financial Services Representative II

I applied online and the process took 1+ week - interviewed at CIBC.

Interview Details – Smooth, so misleading because the rest of the company is not.

Interview Question – Describe a time.... Always difficult because always a need to create "once upon a time".   View Answer

Negotiation Details – Great.


1 person found this helpful

Accepted Offer

Negative Experience

Easy Interview

Financial Services Representative II Interview

Financial Services Representative II

I applied online and interviewed at CIBC.

Interview Details – The interview is the long process with this company. It took 5 months before i was actually hired and a month of running around cause they wanted to. the interview was really easy. I believe that besides from the complication with the hiring process and the securities checks it was fairly easy.

Interview Question – the hardest part was the questions on having previous sales targets.   Answer Question

Negotiation Details – it was very simple and went easy


Declined Offer

Positive Experience

Average Interview

Financial Services Representative II Interview

Financial Services Representative II
Toronto, ON (Canada)

I applied online and the process took 2 months - interviewed at CIBC in November 2011.

Interview Details – Process:
Online profile,
Telephone interview
Panel Interview

Interview Question – When would you do when you contact a customer and you face unexpected situation/behaviur?   View Answer

Reason for Declining – Got better offer

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