CSAA Insurance Group Interview Questions

Updated Jul 22, 2015
26 Interview Reviews

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  1.  

    Claims Service Adjuster - Auto Interview

    Anonymous Employee in Las Vegas, NV
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at CSAA Insurance Group (Las Vegas, NV) in July 2015.

    Interview

    The first 'interview' is an invitation to something they call a Virtual Job Tryout. You'll receive an evite to login to a program that is essentially an introduction and assessment tool. The Virtual Job Tryout is supposed to give you a feel for the job to determine if you still see a fit, while also giving them some assessment data to consider you for a next interview. It takes about 75 minutes. Some parts are timed, others not, but they still track how long it takes you to complete the process. There is audio. It starts with a little about AAA, the strong relationship they have with employees and members, and their pursuit of excellence. It starts with an assessment about your ability to multi-task (listen, take notes, update information, and address the member's needs), followed by a brief timed typing test - the follow-up letter.

    Interview Questions

    • There is a section about handling member calls. You hear a sample scenario and are given a choice of what is the most likely and least likely response to a situation - assuming all are likely possibilities. Another section deals with ability to read and understand the insurance contract, what the member has, and what can be done per the contract. The last section is a personality assessment. You mark a button to say if a certain description is more like you or somewhat like you as opposed to another description that may be somewhat like you or more like you. There were more than 100 of these questions, but some were repetitive: do you work better when you're monitored or not?, do you prefer to lead or follow? do you work better in a high paced environment or more steady? do you help a fellow employee or finish your own work? do you like variety or manageable work day? do you do your job well or go beyond expectations? do you adapt to change or work better with routine? do you empathize with people or are you more objective? do you handle criticism well or not?   Answer Question
  2.  

    No Offer
    Positive Experience

    Application

    I applied online – interviewed at CSAA Insurance Group in May 2015.

    Interview

    I applied online and got contacted by email to arrange the phone interview. The HR staff was in another state so make sure your interview time is right for both of you.

    Interview Questions

    • why insurance company? What is the expected salary for the position?   Answer Question
  3.  

    Claims Adjuster Interview

    Anonymous Employee in Oklahoma City, OK
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at CSAA Insurance Group (Oklahoma City, OK) in April 2015.

    Interview

    Applied online, did the virtual job training expect to spend at least an hour, was contacted by a recruiter after a day, setup interview, Not to terrible interview questions. They had me write a decline letter by hand for an insured based on a specific scenario. I felt like i did well, however was called day after the interview by the recruiter and she said they would not be offering the job to me.

    Interview Questions

    • Tell us about a difficult experience where your critical thinking helped resolve a situation.   Answer Question
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  5.  

    Marketing Analyst IV Interview

    Anonymous Employee in Walnut Creek, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at CSAA Insurance Group (Walnut Creek, CA) in March 2015.

    Interview

    I applied online and was contacted by HR 3 weeks later. The interview process consisted of a series of interviews: an initial interview with HR, a hiring manager interview, an interview with the hiring manager's boss, an onsite interview with 8 people, a follow-up video interview with the hiring manager, and a reference check with 3 references. Everyone I interviewed with was always extremely busy and I barely got to see the hiring manager during the on-site visit. It was a competitive race and I didn't get the job after the reference check, which was unexpected. I applied January 8th and was rejected on March 25th. They didn't provide a reason why they went with the final candidate but it could be a number of things, including team fit, marketing research background, a competitive internal candidate, etc.

    Interview Questions

    • How familiar are you with emerging market research methods?   1 Answer
  6.  

    Insurance Operation Interview

    Anonymous Employee in San Francisco, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at CSAA Insurance Group (San Francisco, CA) in February 2015.

    Interview

    Some basic Behavioral questions, case study questions, and your interests. The interviewer was very nice and the whole process was like talking with your friend. It was a fun experience.

    Interview Questions

  7. Helpful (1)  

    Claims Adjuster Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at CSAA Insurance Group.

    Interview

    I applied online. Received a link to do a virtual job training on the computer. In a couple of days I received a call from a person who did an interview via phone. Since that went pretty well I was invited to go the next day to do an in person interview. I went through two sets of interviews with 4 different people. Overall it was a great experience. Nerve wrecking but they don't give extremely difficult questions. They were somewhat difficult for me since I hadn't been in a call center environment in some time. I am supposed to hear back from the recruiter in a few days. Don't know if I have an offer yet.

  8.  

    Actuarial Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at CSAA Insurance Group.

    Interview

    Applied through Linkedin. Got first round interview with an actuarial analyst. The interview lasted about 30 mins. Interviewer asked behavioral questions, case study and personal questions. The case study is pretty simple but please answer as detailed as possible. They like to hear.

    Interview Questions

    • List 5 uses of a stapler without staples.   1 Answer
  9. Helpful (1)  

    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at CSAA Insurance Group.

    Interview

    I applied online and was contacted by a recruiter to set up a phone interview. This is where the first of many red flags appeared for me. The recruiter scheduled our phone interview for a specific time and after that time came and went without a phone call, I called and left a voice mail stating I hope we could reschedule. The recruiter called me back right away and said she had us down for another time, which is absolutely not the time she told me when we scheduled the call because I wouldn't have been able to take the call at that time. So we ended up speaking later in the day. I got the impression that the recruiter was either new or very inexperienced as she couldn't answer basic questions that a recruiter should know about the position they are trying to fill. She proceeded to summarize the job description, which I obviously had already read, and then she had me walk her through my resume. Somewhat of a waste of both of our time in my opinion. The next step was an in person interview with the hiring manager and senior analyst. Here come more red flags....I must have encountered or passed at least half a dozen other people at this facility beside the two people interviewing me and not one of them smiled despite me greeting them with a smile first. Not even the receptionist smiled at me and only said hi to me after I greeted her first and came across as bothered by my presence. As I was escorted by the hiring manager through the halls to the conference room, I never heard any employees talking at all. Very odd in my experience because I've always overhead people collaborating with each other or on the phone with customers and even laughing and cheerful while getting work done at the same time. Well not at this place! The interview itself was with the manager and senior analyst, together. It mostly consisted of my past experience and how it related to the position. The manager jumped right in and started asking me questions while the senior analyst backed things up and started to describe the position in more detail and what the responsibilities were etc.; he was much better at interviewing than the manager. Interviews are opportunities for both sides to get to know each other and I take advantage of that by asking a lot of questions so I know what I would be getting myself into. One of my main concerns is having a flexible schedule and the manager brought up the fact that I had asked questions about scheduling more than once and wanted to know why. Imagine that, an employee that wants a good balance between work and home life. While I was told the schedule was flexible to a certain extent I didn’t feel like that was really the case. You cannot take time off during the first week of the month for this position because there is no one else to do the work and the senior analyst hadn’t been able to take time off for three years. So that tells me the department is either not properly staffed, the workload is unrealistic, the manager probably doesn’t even know how to do the jobs of either analyst or is unwilling to do it so they can take time off, or all of the above. There’s nothing wrong with expecting deadlines to be met with in reason, after all, you are hiring someone to do a specific job but I was under the impression that if something unexpected arose where the person in this position need to leave or take time off unexpectedly during this critical time that it would be frowned upon and probably not tolerated. Also, the person who will be doing the training for this position is a temp. Not a good sign in my opinion and based on my past experience. It doesn’t make sense to have a temporary employee train someone new as opposed to having a senior analyst who has been with the company for 6 years do it or the manager. I also came to the conclusion that lack of updated technology is an issue here too based on the answers I got to other questions I asked, which just confirms the other reviews and comments on here are probably accurate. One question the manager asked me is if I’ve ever had to deal with someone who was upset because they weren’t paid correctly and how did I handle it. Then a few questions later basically asked the same thing again, how would you deal with a situation where someone is yelling at you either over the phone or another department manager comes over to you and starts yelling at you because someone was not paid correctly? Interesting, this must be a regular occurrence for this topic to come more than once. I’ve been yelled at before and I can handle it, but this really doesn’t sound like a nice place to work if your coworkers are going to treat you this way and, furthermore, if a manager is going to allow her employees be treated this way in the first place. At least a handful of red flags, probably more but I lost count along the way. Fortunately, I did not hear back from the company and I managed to avoid a potential disaster.

    Interview Questions

    • Not a difficult question but asked more than once, have you ever had someone yell at you because they weren't paid correctly? How would you handle a situation where someone is yelling at you either over the phone or in person because they weren't paid correctly or something was done incorrectly?   Answer Question
  10.  

    Actuarial Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 daysinterviewed at CSAA Insurance Group.

    Interview

    This is a first round interview with two interviewers. I talked to each of them individually for 30 minutes on campus. After the interview, it takes approximately one day for them to get back to me.

    Interview Questions

    • Since you are a Statistics major, please explain me a topic that you like the most. Now, pretend that I am your manager, please explain it to me. Now, pretend that I am someone who has no Statistics background and explain it to me.   Answer Question
  11.  

    Actuarial Intern Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 3 daysinterviewed at CSAA Insurance Group.

    Interview

    It is an on campus recruiting process. I was interviewed by two people, each 30 min. The first one is tough. The second person was very nice.

    Interview Questions

    • A case about promoting an insurance product to consumers with advanced degrees   Answer Question
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