CSAA Insurance Group
2.5 of 5 376 reviews
www.aaa4insurance.com Walnut Creek, CA 5000+ Employees

CSAA Insurance Group Interview Questions & Reviews

Updated Apr 11, 2014
All Interviews Received Offers

Getting the Interview 

66%
21%
4%

Interview Experience 

78%
13%
8%

Interview Difficulty 

27 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Claims Service Specialist Interview

Anonymous Employee

I applied in-person and the process took a day - interviewed at CSAA Insurance Group.

Interview Details – Very easy. Take a few tests prior to entry. And then go in for interview. Very little experience required.

Interview Question – They will ask prospective employees to write out a claims letter to an insured.   Answer Question

Negotiation Details – There was none.

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Accepted Offer

Neutral Experience

Easy Interview

Homeowner Claims Adjuster Interview

Anonymous Employee
Colorado Springs, CO

I applied online and the process took 1+ week - interviewed at CSAA Insurance Group in June 2011.

Interview Details – the interview process is fairly standard consisting of different assessments and interviews

Interview Question – name a time where you had a difficult customer, you couldn't meet their demands, but still managed to make them happy.   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Quality Assurance Manager Interview

Anonymous Employee
Phoenix, AZ

I applied through a recruiter and the process took 5 days - interviewed at CSAA Insurance Group in March 2013.

Interview Details – 2 phone interviews, no in person interview - hire within 2 days.

Interview Question – What would you do if your upper management does not agree with your assessment? or data that is presented to them?   View Answer

Negotiation Details – I had another offer, so they offer me $10 more per hour.

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Accepted Offer

Positive Experience

Average Interview

Project Manager II Interview

Project Manager II
Glendale, AZ

I applied through a staffing agency and the process took 1 week - interviewed at CSAA Insurance Group in January 2011.

Interview Details – Panel Interview -consisting of 5 senior managment within the PMO, questions were situational and based off real-world experiences. Questions included project management questions and team related situational scenarios.

Overall the interview process went smoothly and was not as nerve racking or unorganized as other jobs I had interviewed for in the past.

Interview Question – Conflict resolution - specifcally with irrate customers or sponsors not agreeing on requirements or changes in the scope, timeline,or resources assigned.   View Answer

Negotiation Details – Very concise- I review the total compensation package included- and the market rate was very on track with the offer.

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Accepted Offer

Neutral Experience

IT Manager II Interview

Anonymous Employee

I applied online and the process took 3 days - interviewed at CSAA Insurance Group.

Interview Details – Single Day mutliple Interviewer panels. VEry efficient, informative and professional. HR Recruiter very proactive in communicating status and progress. Was a very easy process

Negotiation Details – Quick and painfree. Counter offering was reasonable and demands were in line with expectations.

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Accepted Offer

Positive Experience

Average Interview

Program Manager Interview

Program Manager
San Francisco, CA

I applied through a staffing agency and the process took 2 weeks - interviewed at CSAA Insurance Group in October 2009.

Interview Details – Three interviews: One in H.R. and two in the department I started. The people were caring and wonderful. They liked my ideas. Things were great for many years until they got new executives.

Interview Question – What was the most challenging experience you ever had in your previous job and how did you handle it?   View Answer

Negotiation Details – I asked for a salary that was a little higher than what I made before. I got it.

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Accepted Offer

Positive Experience

Average Interview

Business Analyst I Interview

Anonymous Employee
Walnut Creek, CA

I applied online and the process took 3 months - interviewed at CSAA Insurance Group in December 2012.

Interview Details – 3+ hour interview with managers and business analysts. Reviewed my background - asked for specific examples of how I met different types of challenges.

Interview Question – Describe how you would have done things differently on the last project you worked on.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Analyst Interview

Anonymous Employee

I applied through a recruiter and the process took 3 months - interviewed at CSAA Insurance Group.

Interview Details – I sent my resume through their recruiting platform. I received a call from the recruiter within a week. Interview #1: Phone interview with the recruiter. Interview #2: With teammates Interview #3: with HIring Manager. Hiring and interview process lasted 3 months.

Interview Question – No particularly difficult question.   Answer Question

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Declined Offer

Neutral Experience

Average Interview

Claims Adjuster Interview

Claims Adjuster

I applied online and interviewed at CSAA Insurance Group.

Interview Details – Met with HR staff, 2 women. Go the standard interview questions, told them about my life. It was pretty easy since anyone can do this job, but I sold them. They sent me upstairs to interview with the supervisor, and he liked me. I got a call back from the recruiter that afternoon offering the job.

Interview Question – Tell us how you would handle a difficult caller who seems impossible to please.   Answer Question

Reason for Declining – The pay is lousy for working in basically a call center.

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Accepted Offer

Positive Experience

Average Interview

Senior Business Analyst Interview

Senior Business Analyst

I applied online and the process took 3 weeks - interviewed at CSAA Insurance Group.

Interview Details – After a 45 minute prelim phone screening with Human Resources, I Called in for a multi person panel at the main office comprised of analysts and managers. Since it was an analysts position it focused on analytic styles, equations types, methodology, product exposure, career goals, and management style. The atmosphere was pleasant and not to difficult since I knew the job needs well. Within three weeks I received an offer, which was close to my desired wage.

Interview Question – How would you alter your analysis for our insurance products (Had no experience in the industry, so come prepared to equate similar experiences)   Answer Question

Negotiation Details – The first offer was generous and within my wage preference

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