Capital One Customer Service Representative Interview Questions

Updated Jul 26, 2014
Updated Jul 26, 2014
14 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Tampa, FL
Anonymous Interview Candidate in Tampa, FL
Application Details

I applied online. The process took 4 weeksinterviewed at Capital One.

Interview Details

All candidates must apply online through Taleo. Occasionally there may be an open house where you can an immediate interview. Applied online which requires additional testing to move forward to a phone interview. After normal resume and behavioral surveys had to complete a customer simulation for a variety of industries. Once passed then called by a in-house recruiter for an easy phone interview. It's a phone job so how you sound is very important - then an onsite, in person interview was scheduled. After that a phone call offering job. Until you accept a work schedule your offer is not final - that was delayed for me while schedules were finalized so in limbo for 10 days or so. They also do a criminal check and background check - credit score doesn't matter but everything else does and offer is contingent on results.

Interview Questions
  • The simulation online was tough, be well rested and prepared and read everything carefully. Many fail this part and don't ever get a final interview.   View Answer
Negotiation Details
Base hourly rate is non negotiable - take it or leave it.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Capital One

  1. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Capital One.

    Interview Details

    Completed on-line application and simulated call center environment by computer. The same day a recruiter called and scheduled me for a preliminary phone screen for the following week. During the phone screen the recruiter told me about the benefits, hourly, training period, wage and tentative work shifts. I have a one-one interview in a few weeks and hopefully, I can edit this response with the result

    Interview Questions
    • Describe a time when you had to prioritize   View Answer
    Accepted Offer
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Laurel, MD
    Anonymous Interview Candidate in Laurel, MD
    Application Details

    I applied online. The process took 3 weeksinterviewed at Capital One in January 2014.

    Interview Details

    The process was pretty simple, I received two phone interviews and then a ftf, within a week I received a call back that I got the position

    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bethesda, MD
    Anonymous Interview Candidate in Bethesda, MD
    Application Details

    I applied online. The process took 2 weeksinterviewed at Capital One.

    Interview Details

    Submitted an online form/questionnaire answering about 50 questions regarding customer service and work experience. From there I had a phone interview which lasted for about 25 minutes. Discussed what limited experience I had, and gave situational customer service examples and how I would handle them. Followed by an in-person interview that lasted about 45 minutes. Rehashed some of the same questions from the questionnaire and interview.

    Interview Questions
    • Most difficult question was regarding a time that I really failed at something.   Answer Question
    Negotiation Details
    There was little to no negotiation, mostly because I was in a spot where I was desperate for a job, and had no experience to barter with.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied through an employee referral. The process took 5 daysinterviewed at Capital One.

    Interview Details

    Applied for job and received a call from recruiter within a few days. We then set up a phone interview. I had two phone interviews and then was offered the job. The questions were behavioral based

    Interview Questions
    Negotiation Details
    There was no negotiation the recruiter informed me of the pay amount they were offering
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Laurel, MD
    Anonymous Interview Candidate in Laurel, MD
    Application Details

    I applied through a recruiter. The process took 1+ weekinterviewed at Capital One in November 2013.

    Interview Details

    I applied to Capital One Bank. They didn't reach out to me until my friend referred me. 2 weeks later a recruiter called me and set up a phone interview. She asked questions regarding my previous work experience, my skills she basically went over my resume, and also asked if i worked in a fast past environment. After the phone interview she set up a face to face interview for me. I went into that interview and again the manager ran over my resume, and asked behavioral questions. A week later i received a call telling me that I got the job and the recruiter listed out a couple of shifts that I could work.

    Interview Questions
    • Behavior questions, as far as when was there a time that you went above and beyond for a customer. Be as detailed as possible. Tell me the problem, how you solved it, what was the outcome, and what was the customers reaction? The questions aren't hard you just have to come prepared for customer service questions.   Answer Question
    • Name   Answer Question
    Negotiation Details
    I wast able to negotiate anything. If you have had previous banking experience there is some lead way for negotiation for pay. As far as shifts that you will be working the is negotiation for that.
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chesapeake, VA
    Anonymous Interview Candidate in Chesapeake, VA
    Application Details

    I applied online. The process took 5 daysinterviewed at Capital One in September 2013.

    Interview Details

    Behavioral interview, basic and easy as long as you prep examples of your customer service experiences and at least one area where you know you need to improve yourself on. Don't do like I did during role-play and forget to ask the "customer" for their card number, last name and any other identifying information haah!

    Interview Questions
    • Role-play can be a bit tricky because its the end of the interview and you think you have done great so your guard is down...be ready for anything!   View Answer
    Negotiation Details
    There is no negotiation for your pay, it is a set amount for each hourly person, but they do inform you of bonus potential that is based on your customer service/QA feedback.
    Accepted Offer
    Positive Experience
    Average Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Beaverton, OR
    Anonymous Interview Candidate in Beaverton, OR
    Application Details

    The process took 2 weeksinterviewed at Capital One in April 2012.

    Interview Details

    I first received a phone call telling me I was chosen to move forward in the hiring process then asked If i would like to next have the phone interview. I scheduled the phone interview for the next day which took about thirty minutes. She told me she would submit my name to move onto the next phase of the process for the face to face. I received a call the next day giving me a time and day which was about a week and a half away. I was told that the interview would consist of questions based on previous work experiences related to specific situations I had experienced in other jobs and how I learned from the experienced and what I would have done differently. Or how I may have made a change in a company. The impact I may have had on others. I went to the interview prepared and went with as much knowledge as I could about the the company. The interview took about one hour with one person. After the interview I was told I would hear a yes or a no in about one week and I received a call the next day asking me if I wanted the job.

    Interview Questions
    • If I could change something at my previous job what would it be and why.   Answer Question
    • What did I like most about a previous job I have had?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sioux Falls, SD
    Anonymous Interview Candidate in Sioux Falls, SD
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Capital One in March 2012.

    Interview Details

    Was OK. Managers was new at managing. They came from Grocery stores and other wierd jobs that has nothing to do with credit cards or banking. Did not know how to interview. Asked if I had kids.

    Negotiation Details
    Not good.
    Accepted Offer
    Negative Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    The process took 5 daysinterviewed at Capital One in November 2011.

    Interview Details

    Only did phone interview and online assessment. Declined the in person interview because I decided I did not want to work for the company.

    Interview Questions
    • Name a time that you were faced with a difficult situation with a customer.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview

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