Capital One Operations Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Business Analyst (222)
- Data Analyst (74)
- Operations Analyst (55)
- Statistician (43)
- Analyst (39)
- Senior Business Analyst (35)
- Business Analyst Intern (29)
- Financial Analyst (28)
- Senior Data Analyst (27)
- Teller (21)
- Intern (19)
- Director (19)
- Project Manager (18)
- Customer Service Representative (18)
- Relationship Banker (15)
- Senior Manager (15)
- Bank Teller (15)
- IT Development Program (12)
- Senior Operations Analyst (12)
- Business Manager (11)
- Manager (10)
- Associate (10)
- Statistician Intern (9)
- Fraud Intake Coordinator (7)
- Business Systems Analyst (7)
- Senior Business Manager (7)
- Senior Business Systems Analyst (7)
- Finance Rotation Program (6)
- IT Analyst (6)
- Senior Customer Service Representative (6)
Senior Operations Analyst Interview (Positive Experience; Difficult Interview)
I applied online and interviewed at Capital One.
Interview Details – There are 3 rounds of interviews. 1. recruiter telephone, basically introduce the company and the position and arrange the time for the next interview; 2. sr. manager telephone case interview 45 min. Telephone case interview is about call centers in US and Philippines. Calculation is simple, but strategic thinking is important, not easy to pass. Feedback is pretty quick. In the next day, you'll know the result from your recruiter.; 3. onsite case interviews and behavior interview
The interval between interviews is 1 to 1.5 weeks
Recruiter and interviewers are very nice
Interview Question – Behavior interview will ask very detail about your previous experience. You should prepare more examples in every aspects to show your personality and ability match the position and company Answer Question
Senior Operations Analyst Interview (Neutral Experience; Easy Interview)
I applied online and the process took 1 week - interviewed at Capital One in June 2014.
Interview Details – Called by a recruiter around one week after I applied the position online. Set up a phone interview with a sr. operations manager with more than 10 years experience. The phone interview is mainly a case study, without background check or behavioral questions. Took 45 mins.
Interview Question – Case study about the cost benefit analysis of their call center, located in US and Philippine. Do basic calculation on the total cost given information about number of agencies, salary rate, and duration of phone calls. Also some basic personal opinions are asked such as why and how the strategy is chosen. Answer Question
Very Easy Interview
SENIOR PRODUCTION OPERATIONS Representative Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 3 days - interviewed at Capital One in August 2010.
Interview Details – phone interview with recruiter just going over your resume making sure your a good fit for the job and company. Face to face once you make it pass the recruiter on capital one west creek campus normally takes about an thirty minutes to an Hour.
Interview Question – Please talk to a situation where you dealt with an irate customer how did you handle it? Please tell me your strong attributes and tell me areas you feel you need improvement on. Answer Question
Negotiation Details – Not much room for negotiation
Operations Analyst Interview (Positive Experience; Difficult Interview)
I applied through college or university and the process took 4 weeks - interviewed at Capital One.
Interview Details – Met at on-campus career fair and submitted resume. Resume was sufficient to earn a first-round interview on my university's campus. Passed that and was invited to an interview at their Richmond, Virginia location. They paid for my flight there and back and my meals. The interview day at Richmond consisted of 3 interviews - 2 case interviews and 1 behavioral. The behavioral was just like any other job interview. The case interviews consisted of math problems involving various topics from credit card rates to life insurance. The interviewer is there to help you through the problem with any questions, but it is important to keep your work organized and not get stuck in one area.
Interview Question – Case question about call times. Constantly translating numbers into minutes or hours was a little confusing, but not too bad. Answer Question
Principal Operations Analyst Interview (Positive Experience; Difficult Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at Capital One in May 2014.
Interview Details – After the initial case study over phone, I was called to Richmond for a day long process. The arrangements were excellent, from flight reservation to hotel to transportation.
The interview day had 4 interviews- two behavioural and two case studies. I think I underestimated the behavioral interviews and did'nt go well prepared. The 1st case study on reward points was quite tough and I screwed it up under pressure. The second one on call center was easy though and I think I nailed that.
But obviously, you need to do well in both the case study as well as the behavioral.
So, prepare hard for behavioral, practice your responses with your friends/ well-wishers and ask if your responses sound convincing.
I did not make it but I thought I got a fair chance.
Interview Question – The case study on rewards points. I am not allowed to disclose the questions. Answer Question
Senior Operations Analyst Interview (Neutral Experience; Average Interview)
I applied through a recruiter and the process took a day - interviewed at Capital One in April 2014.
Interview Details – 1 phone interview - case interview.
Interview Question – Phone case interview: The company has an online document centre which keeps track of all of the info about its customers. We offered our customers a free option to enroll in e statements and stop receiving paper statements. The enrollment numbers are below our expectations. We want to launch a marketing campaign. What are some of the factors that you would consider to design such a campaign? List them and briefly explain.
Now, I have some data for you. The marketing dept has determined that it would send across 150,000 emails to customers based on two different strategies. Each email costs 25 cents and the lifetime savings for each customer enrolled will be $20. For the first strategy, the customer receives a one time statement credit of $15 and under the second strategy, the customer receives a credit of $5. Which strategy would you prefer and why?
When asked about response rates, the interviewer gave response rates of 15% and 10% for the two strategies. Answer Question
Operations Analyst Interview (Neutral Experience; Average Interview)
I applied through college or university - interviewed at Capital One in March 2014.
Interview Details – Applied through the careers services at the university. Was contacted by a recruiter to tell me to set up an on campus interview. Passed the on campus interview and was asked to travel to Richmond for the next round of interviews called a "Power Day". Was put up in a hotel and taken care of, had 2 case interviews and 1 behavioral interview. Managed to not pass those and that was the end of my interview process. Turn around time was 72 hours after interviewing for their decision.
Interview Question – They asked case interview questions and asked us not to talk about the details of the cases. Answer Question
Operations Analyst Interview (Neutral Experience)
I applied through college or university and the process took 2+ weeks - interviewed at Capital One.
Interview Details – Behavioral interview and case
Interview Question – Math case. During the case, KEEP YOUR NOTES ORGANIZED. if you have to go back to a previous calculation, it must be easy to find partial answers. Answer Question
Senior Operations Analyst Interview (Positive Experience; Difficult Interview)
I applied through an employee referral and the process took a day - interviewed at Capital One in February 2010.
Interview Details – 2 case interviews & 2 behavioral interviews. Before these there was a screening math test
Interview Question – Case Interview was challenging Answer Question
Negotiation Details – Not much room to negotiate.
Senior Operations Analyst Interview (Neutral Experience; Difficult Interview)
I interviewed at Capital One in June 2012.
Interview Details – I hired through the website and was quickly scheduled for 2 telephonic rounds post which I was asked to come for a face to face interview. There were multiple rounds in the face to face interview.
Interview Question – A lot of emphasis was on credit card related questions and risk of customers. There were rounds of case interviews and behavioral interviews at the end of which they will ask you to stay back if you have been selected. Answer Question
Interviews for Top Jobs at Capital One