Capital One

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Capital One Operations Analyst Interview Questions

Updated Jan 23, 2015
Updated Jan 23, 2015
82 Interview Reviews

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  1. 2 people found this helpful  

    Senior Operations Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at Capital One.

    Interview Details

    The whole process went on very well and all the staff and interviewers were super nice. They were very helpful.
    2 case interviews and 2 behavior interviews for the final round at Richmond.
    Behavior questions were very similar to the prepare examples they provided before the interview. Get familiar with your previous experiences and remembered details would help. Behavior questions were not hard, just try to use the STAR format and you should be fine.
    Case interviews had lots of math and calculations. Once you figured out the equation, it is not that hard. My first case was about ATM and how to choose location to place an ATM, and list the revenue resources and cost resources. Then interviewer provided some data to calculate the calculate the annual profit. Then draw a graph about total volume using the ATM and the % of non capital one customers. Show how to increase profit on the graph. Then discussed some limitations such as could not have unlimited volume etc.
    My second case was about life insurance. You are a product manager and want to decide whether it is profitable. Customers will pay a premium to buy the insurance, and once they dead we need to pay a one-time fee to the beneficiaries. Also provided some other costs. Then calculated the max %of death if the company want to profit in a year. You have to assume when you customers will die during this year. Then provided 4 customers segments(A,B,C,D) with different probability of death but same % of population. Then we have 4 different strategies, 1 only contains A, risk is 1%, 2 contains A and B, risk is 2%, 3 contains A,B,C, risk is 3%, 4 contains A,B,C,D, risk is 4%. If you want to max profit, which strategy would you choose. Then draw a graph to show the relationship between the strategies and the total profit.

    Interview Questions
    • Tell me a time when you had to pursue others to agree with you.
      Tell me a time when you had to quickly adapt to a changing object in a project.
       
      Answer Question
    No Offer
    Positive Experience
    Average Interview
  2.  

    Senior Operations Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Capital One.

    Interview Details

    There are 3 rounds of interviews. 1. recruiter telephone, basically introduce the company and the position and arrange the time for the next interview; 2. sr. manager telephone case interview 45 min. Telephone case interview is about call centers in US and Philippines. Calculation is simple, but strategic thinking is important, not easy to pass. Feedback is pretty quick. In the next day, you'll know the result from your recruiter.; 3. onsite case interviews and behavior interview
    The interval between interviews is 1 to 1.5 weeks
    Recruiter and interviewers are very nice

    Interview Questions
    • Behavior interview will ask very detail about your previous experience. You should prepare more examples in every aspects to show your personality and ability match the position and company   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  3.  

    Operations Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through college or university. The process took 4 weeksinterviewed at Capital One.

    Interview Details

    Met at on-campus career fair and submitted resume. Resume was sufficient to earn a first-round interview on my university's campus. Passed that and was invited to an interview at their Richmond, Virginia location. They paid for my flight there and back and my meals. The interview day at Richmond consisted of 3 interviews - 2 case interviews and 1 behavioral. The behavioral was just like any other job interview. The case interviews consisted of math problems involving various topics from credit card rates to life insurance. The interviewer is there to help you through the problem with any questions, but it is important to keep your work organized and not get stuck in one area.

    Interview Questions
    • Case question about call times. Constantly translating numbers into minutes or hours was a little confusing, but not too bad.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Senior Operations Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Capital One in June 2014.

    Interview Details

    Called by a recruiter around one week after I applied the position online. Set up a phone interview with a sr. operations manager with more than 10 years experience. The phone interview is mainly a case study, without background check or behavioral questions. Took 45 mins.

    Interview Questions
    • Case study about the cost benefit analysis of their call center, located in US and Philippine. Do basic calculation on the total cost given information about number of agencies, salary rate, and duration of phone calls. Also some basic personal opinions are asked such as why and how the strategy is chosen.   Answer Question
    No Offer
    Easy Interview
  6. 2 people found this helpful  

    Principal Operations Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Capital One in May 2014.

    Interview Details

    After the initial case study over phone, I was called to Richmond for a day long process. The arrangements were excellent, from flight reservation to hotel to transportation.

    The interview day had 4 interviews- two behavioural and two case studies. I think I underestimated the behavioral interviews and did'nt go well prepared. The 1st case study on reward points was quite tough and I screwed it up under pressure. The second one on call center was easy though and I think I nailed that.

    But obviously, you need to do well in both the case study as well as the behavioral.

    So, prepare hard for behavioral, practice your responses with your friends/ well-wishers and ask if your responses sound convincing.

    I did not make it but I thought I got a fair chance.

    Interview Questions
    • The case study on rewards points. I am not allowed to disclose the questions.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  7. 12 people found this helpful  

    Senior Operations Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Capital One in April 2014.

    Interview Details

    1 phone interview - case interview.

    Interview Questions
    • Phone case interview: The company has an online document centre which keeps track of all of the info about its customers. We offered our customers a free option to enroll in e statements and stop receiving paper statements. The enrollment numbers are below our expectations. We want to launch a marketing campaign. What are some of the factors that you would consider to design such a campaign? List them and briefly explain.

      Now, I have some data for you. The marketing dept has determined that it would send across 150,000 emails to customers based on two different strategies. Each email costs 25 cents and the lifetime savings for each customer enrolled will be $20. For the first strategy, the customer receives a one time statement credit of $15 and under the second strategy, the customer receives a credit of $5. Which strategy would you prefer and why?

      When asked about response rates, the interviewer gave response rates of 15% and 10% for the two strategies.
       
      Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8. 4 people found this helpful  

    Operations Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2+ weeksinterviewed at Capital One.

    Interview Details

    Behavioral interview and case

    Interview Questions
    • Math case. During the case, KEEP YOUR NOTES ORGANIZED. if you have to go back to a previous calculation, it must be easy to find partial answers.   Answer Question
    No Offer
  9.  

    Operations Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took a weekinterviewed at Capital One.

    Interview Details

    Applied through campus recruiting and was given an on campus interview. It was a case interview that involved credit card rates and whether to offer a special credit card for my school's alumni.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  10.  

    Operations Analyst Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied through my school's career resource center and was selected for the on campus interview session. The interview consisted of a past case study and lasted for approximately 30 minutes. After the case study the interviewer asked if I had any questions regarding the position/company in general. Those who pass the first round are invited to the second and final round at the headquarters.

    Interview Questions
    No Offer
  11.  

    Operations Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at Capital One.

    Interview Details

    on campus, business case study questions about three questions. They were not that hard but were pretty confusing. The interviewer wanted you to explain your thought process while you attempting to answer the question which was pretty difficult to do. After the case study questions the interviewer answered the questions I had and said that he would get back to me. I knew I didnt do very well in the interview but they never got back to me which later I learned that it's a common thing to do. Oh well.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview

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