Capital One Interview Questions

Updated Jun 30, 2015
668 Interview Reviews

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  1.  

    Funding Analyst Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Capital One (Dallas, TX) in July 2013.

    Interview

    The interview process was pretty simple in my opinion. I applied for the position online. About a week later, I was contacted and underwent a small phone interview. The recruiter asked about my work experience, when I was available for an interview, the position's pay, etc. The following week I went in for the interview process which consisted of: a small pre-test (asked to review a auto loan contract and answer a few questions), a behavioral interview with a Senior Manager, a job fit interview with a Unit Manager, and a typing test. All interviews were pretty laid back. I was nervous about the behavior al interview, but I was prepared because the emailed me a few samples of the types of questions they ask.

    After the entire interview process, I received an offer via email a few days later.

    Interview Questions

    • Tell me about an extremely difficult situation you experienced.   Answer Question
  2.  

    Bank Teller Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Capital One (Austin, TX) in August 2012.

    Interview

    Online application then phone interview and then an in person interview. The online application asked for work history and also tested my mathematical skills. The phone interview was me role playing.

    Interview Questions

    • What would you say to a customer who is upset about a hold on their account?   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Capital One.

    Interview

    Went to a hiring event and filled out application. No interview at all. Was contacted two weeks later and told I got the job and was sent a on boarding package, but didn't start job until a month later.

    Interview Questions

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  5.  

    Relationship Banker Interview

    Anonymous Employee in New Orleans, LA
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Capital One (New Orleans, LA) in April 2012.

    Interview

    Interview process was quick and easy. Normally you interview with the District Manager, Hiring Manager and branch manager. With some positions you will have to do a phone interview before you have a face to face interview

    Interview Questions

  6.  

    Bank Teller Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Capital One in January 2014.

    Interview

    got a phone call from recruiter ask some basic questions then 1:1 interview with the branch manager. overall the process is very easy and fast. got the offer on the same day after the interview

    Interview Questions

  7.  

    Technical Product Owner Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter – interviewed at Capital One.

    Interview

    Very casual. Phone screening, brief in-person manager discussion, and a half hour with each of a few team members. Generally, nothing remarkable. Seemed to be in a rush to get people in the door.

    Interview Questions

  8.  

    Senior Risk Manager (Collections) Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Capital One (Las Vegas, NV) in September 2014.

    Interview

    Apply online, the HR department is pretty quick to get back to you, it just depends on if they are hiring for a training class or not. Phone interview, face to face interview, and if you make it, phone job offer and an email follow up with all the direction and first steps. **I figure about 80% of the people who got a job there knew someone, anyone, inside. It's hard to get in the first go around, unless you are massively qualified and they have to have you.

    Interview Questions

    • Something like, do you have the ability to show empathy to customers in collections, rather than them just being some stranger on the end of the phone line. *They are looking for people who can offer solutions, be a critical thinker and be an advocate for the customer, not just a rude person asking for payment. In fact if you are rude are inappropriate with a CM, it's an automatic term.   1 Answer
  9. Helpful (3)  

    IT Director Interview

    Anonymous Employee
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ monthsinterviewed at Capital One in June 2015.

    Interview

    Plan on spending an entire day in an interview. I actually almost walked out - not because of difficulty but because I could tell they focus entirely too much on unimportant questions. If my boss asked me in the real world to generate a business case and said I could use only a pencil, paper, and a solar calculator I would laugh at him or her but this is apparently something that Capital One puts a lot of stock in. The persons that conducted the interview were either a.) not interested in actually being there or b.) were the type of people that no one would want to work alongside. In fact the people I interviewed with who were going to be colleagues of mine were such a turnoff that I almost left the interview midway through the process. The behavioral questions were fine and for the most part showcased that the company wanted to truly adopt the sort of startup-like technology culture that I was seeking, but the devil is in the details. Capital One - you guys are a bank, not a Google, and really even Google knows that asking banal questions that are meant to trip you up (err I mean discover your analytical skills - yeah that's it!) is stupid and doesn't help qualify a person.

    Net-net I was offered a rather lucrative offer but I turned it down because I don't believe that CapOne is remotely close to the environment that it seems to think it offers. Their location in Tysons, while seemingly convenient is a nightmare to commute to. Their leadership in IT seems to be at once full of itself and also severely lacking in actual technical skill - a lethal combo. Couple that with the fact that the people interviewing me didn't even know what job I was actually interviewing for. In terms of the recruiting process, I had to be the one constantly keeping tabs on the recruiter, which is strange. Knowing others that have gone through this process, they reiterated the same thing to me.

    Capital One folks - if you're reading this, drop the case interviews, they're unnecessary and you're probably weeding out the exact people you claim to covet. Also if you really are going to hire "over a 1000 people this year", you should probably work on the whole recruitment process - taking weeks upon weeks to set up followup interviews is NOT what technology companies do - it's what slow moving BANKS do. Fix that.

    Oh and you'll be subjected to timed quizzes online to access your analytical, mathematical, and logical skills - because of course you have time to set aside to do that. Ironically for a company that tells you how inventive and innovative they are aspiring to be, there was not ONE single time where I was asked to showcase any sort of innovative talents at all, though once I met my potential colleagues it was apparent why.

    Interview Questions

    • Some business case question that they arm you with pencil and paper.   Answer Question
  10.  

    Business Director Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 5+ weeksinterviewed at Capital One.

    Interview

    Lengthy quantities and impressive - data driven and fair assessment process case study is hard use practice links and take time getting familiar with resources HR provides before the interview

    Interview Questions

  11.  

    Recruiter Interview

    Anonymous Interview Candidate in Richmond, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Capital One (Richmond, VA) in May 2011.

    Interview

    I had a brief phone interview with a recruiter, then I was called for an onsite interview. I had three separate 1 on 1 interviews. All three were behavioral style interviews. A background check was run on me prior to an offer being made. I waited about 2 weeks for a response from the recruiter whether I was a pass or fail.

    Interview Questions

    • Behavioral questions were pointed and asked me to explaining times working with difficult people, working with crisis situations and adjusting to changing processes.   1 Answer

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