Capital One

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Capital One Interview Questions

Updated Dec 14, 2014
Updated Dec 14, 2014
526 Interview Reviews

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  1.  

    Bank Teller Interview

    Anonymous Interview Candidate in Washington, DC
    Anonymous Interview Candidate in Washington, DC
    Application Details

    I applied online – interviewed at Capital One in April 2014.

    Interview Details

    Number of interviews=3
    First interview in phone with recruiter.
    Second interview with two bank managers.
    Third interview with another bank manager.
    Then you have on boarding where you are introduced to all the capital one philosophy and ideas. CapitalOne history and accomplishments are emphasized. It is actually a lot of fun. I had to go to their headquarters in Maclean Virginia.
    This was followed by almost a month of training and mentor ship at different bank branches.

    Interview Questions
    • Explain a situation where you have to explain a complex concept to a customer.   Answer Question
    • What does customer service mean to you.   Answer Question
    • Explain a time when you have to deal with an angry customer.what happened? What did you do? And what was the customers reaction?   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Negative Experience
    Average Interview
  2.  

    Contractor Interview

    Anonymous Interview Candidate in Plano, TX
    Anonymous Interview Candidate in Plano, TX
    Application Details

    I applied through a staffing agency – interviewed at Capital One in July 2014.

    Interview Details

    Interview via email with agency for Capital One. I was able to provide my documentation and application online and complete any questions online. I interviewed with the Capital One person who was authorized to approve my hire. As a Contractor, I can only communicate with the agency representative for Capital One. It was easy to communicate with the contracting agency about the job but I found it also easy to inform them of any trends at Capital One so they will be better informed of the working environment and attitude of the company and be able to meet or offer services to meet those needs.

    Negotiation Details
    Simple. Employment is better than no employment during the current Deep Recession.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Manager Data Science Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeksinterviewed at Capital One.

    Interview Details

    I will not be giving out any specific questions.Like all other companies the hiring process starts with a call from the HR.
    I was scheduled then for a phone interview a week out. Since I was applying for a data science/machine learning role I was asked questions on probability. Keep a calculator by your side since they expect you to give the final answer not just the formula. The question was not very hard but solving math problems over the phone is never easy. My suggestion would be to practice a few probability questions and revise basic probability theory (Khan Academy helped me a lot).
    The second phone interview happened in another 2 weeks. This was a basic computer science interview. Some questions about linux (basic stuff like grep, ls etc). If you have worked with linux for a while this should be easy. He then moved on to a basic mapreduce question. It was a very simple question and a basic knowledge about mapreduce will do it.
    The third round is a coding challenge. They gave me with a small data set and I had to answer a few questions on that data set. Having a background in mysql will be helpful since a lot of the questions can be answered by doing simple sql queries. They generally give you a weekend to solve the coding challenge.
    Once that was done I was invited for an onsite interview. The onsite interview had a behavioral section, case study and general machine learning.

    Behavioral Section (2 interviews) is questions like Tell me a time when .... Capital One gave some example questions. You can find a lot of them on the internet and on Capital One's website. Having a few answers/incidents in mind is helpful. Try not to make up stuff.

    Case Study (2 interviews). These are also available on Capital One's website. It's doing some amount of simple math (mostly algebra). They did ask me to draw a bunch of graphs for break even analysis. If you are decent at math, this is not very hard, so just keep your cool. The first case study was very easy, the second one was a little bit more challenging but not difficult. Essentially if you were having this conversation in a bar and not in an interview setting it would not be a problem at all. So just remain calm and work through the problem and ask a lot of questions. Make sure you have all the data before you proceed with the solution. Verify each step of your solution with the interviewer. Make sure you check your arithmetic.

    Machine Learning (1-2 interviews). Basic stuff about NN, Regression and Decision Trees. I have been doing machine learning for a while so this interview was the easiest. If you relatively new to machine learning I would suggest going through Andrew Ng's course on coursera. There are also many machine learning classes on youtube. The one that I prefer the most is by Prof. Abu Mustafa from caltech.

    The interviewers are very nice and friendly. They are there to help you and the overall experience was great. They also take you out for lunch. Thats a good time to relax and ask some informal questions. They also give 10-15 breaks between some interviews. It will be a long day (mine was from 8am-4:30pm) so be mentally prepared. I watched soccer videos in the 15 minute break that helped me relax a lot. At the end of the day I think if you keep calm you will get through the interview. Don't be afraid to say "I don't know" to questions that you don't have a clue about. The interviewers do not expect you to know everything. It's a much better idea to admit that you don't know rather than saying something stupid. I said "I don't know" to a few questions and that worked in my favor as the interviewer thought I was a humble person.

    Good Luck

    Interview Questions
    • For me it was behavioral. I did not prepare for that as well I should have.   Answer Question
    Reasons for Declining

    I had better offers from other companies.

    Declined Offer
    Positive Experience
    Average Interview
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  5.  

    Manager, Operations Analysis Interview

    Anonymous Interview Candidate in McLean, VA
    Anonymous Interview Candidate in McLean, VA
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Capital One.

    Interview Details

    Process took about two months, some of which was due to delays caused by my current responsibilities. I was an employee referral coming from a different industry. My recruiter was great - responsive, candid, and helpful.

    Steps included:
    -Phone conversation with recruiter (basic stuff about what you do and why you're interested in the company)
    -Phone case interview (quantitative problem solving pertaining to business operations), after which I heard they wanted to invite me down to Richmond for interviews. Time to hear back was about 1.5 business days, via email.
    -An interview day with two in-person behavioral interviews ("tell me about a time when..." questions, which matched pretty well with the examples they give out to help you prepare) and three in-person case interviews (two before lunch and one after lunch, though not everyone interviewing was called back for that one). All interviewers were pleasant and professional - I actually had some pretty interesting conversations about the company culture with them once the cases or background questions were done. Lunch included a tour and was very relaxed. After this, it took about 3 business days to get a call letting me know they wanted to move forward.
    -Phone call with a hiring manager to learn more about the position, and the next day I had a verbal offer.

    Behavioral interviews were nothing unusual - prepare good responses to standard questions and you'll do fine, especially if you've had management experience.

    Case interviews shouldn't be that bad if you have a quantitative background. Algebra, weighted averages, graphing, percentages, break-even analyses. GMAT-type word problems, basically. The preparation advice they provided was right on target. No industry knowledge is required, but brushing up on the basics re: revenues and costs for credit cards would be a very good idea. Some basic awareness of how the economy is going is helpful (naturally).

    Interview Questions
    • Example case interview conversation: "Here's a product - how profitable is this? How do you feel about that? Graph x vs. y - now what does that tell you? What could we do to mitigate that risk?"   View Answer
    Negotiation Details
    Package was fair and was in line with what I had discussed with the recruiter during the very first phone call.
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Teller I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Capital One in June 2014.

    Interview Details

    You apply, and if chosen as a potential hire; you will be contacted by a recruiter. The recruiter will do a mini interview and try and figure out the type person you are, and what accommodations you may need. From there you will be called again for an actual interview that is composed of two interviews. You will go to branch or a corporate building to do a duel interview (in separate rooms) and both will then add their thoughts, and you may even interview with the district manager. If your applying to the a teller, no jacket is necessary, just your button up and tie will suffice.

    Interview Questions
    • Really the most unexpected thing was being interviewed by a lot of people in a short amount of time, and having to make sure everything your saying isn't conflicting with what you might have said in the previous interview.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Development(TDP) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Capital One in December 2014.

    Interview Details

    I applied online, and received a call several days later that Capital One would like to fly me out to their Richmond, VA location for a series of all-day interviews. I set a date and Capital One set me up with a travel agency that would take care of my flight, putting me up at the Hilton hotel, and arranging a driver to take me from the airport to the hotel to their offices. Everything was paid for by Capital One. Several other candidates were there as well, and three Capital One employees took us to lunch at one of the dining areas. This was an opportunity to chat with employees that have nothing to do with the hiring process, so we had a chance to ask more blunt questions and not have that reflect on us at all. After lunch, we were given a brief tour of the campus by these employees, and at 1 PM we were returned to the interviewing location. Then, we had 3 45-minute interviews. The order you go through them differs, but they are a behavioral interview, a case interview, and a job fit technical interview. I was expecting the job fit to be the easiest, but it was actually the most difficult. The case was pretty straight forward, and even though I messed up most of my calculations the first time (inputting the wrong numbers into my calculator), the caser was good about guiding me back to the area that I missed, and I was telling him my thought process the entire time, which is what they are really looking for. The last interview is a behavioral interview, which is pretty standard. It is 45 minutes long, so you should be prepared to talk for about 15 minutes for each of the 3 behavioral questions. After all three interviews, you wait for 15 additional minutes to determine if the interviewers feel you need a 4th interview (which they say isn't good or bad, just that they need additional information about you). No one in the group of candidates that day was told they had to wait, so we were all free to go. They had arranged a driver to take us back to the airport, and I went home that evening.

    Interview Questions
    • Write an algorithm to retrieve the kth to the last element in a singly-linked Linked List.   Answer Question
    • Tell me about a time when you explained a technical concept to a non-technical person.   Answer Question
    Negotiation Details
    They offered a monthly salary (not hourly rate) and a signing bonus (which is unusual, and pretty great. It is tax-free). Since this was an internship and the amounts were pretty generous, I did not negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Capital One in November 2014.

    Interview Details

    Had first round interviews on campus. Consisted of two quant based case interviews. Fly outs had three interviews at first, two were case based and one behavioral. Then they asked me to stay for one more interview, it was another case interview. Typical cases dealt with subscription policies and profitability analyses. Usually the cases had a correct answer to get to.

    Interview Questions
    • A case about introducing a new credit card product to the market.   View Answer
    Negotiation Details
    I didn't negotiate, it was pretty standard offer for everyone. I felt like it was very fair.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online – interviewed at Capital One in December 2014.

    Interview Details

    I was emailed about a week after applying. The application process is a series of test to determine your behavioral patterns. There was also a mock setup of what it would be like to take calls from home. The 1st interview was done by an app called HireVue. You will be sent a link with instructions on how to download app and what to do. The interview consisted of a series of questions record by a woman and you get 2-3 minutes to answer. 2nd Interview which I was called for about two weeks after that was done by a recruiter and she asked me a serious of questions and once I finished she offered me a 3rd interview. She advised me to research behavioral interviews and too have some answers prepared to some of those questions. The interview was scheduled for the very next day. I was called for the third person the next afternoon and she explained the interview would take about 30 minutes. She explained she would ask me questions about situations and I needed to give her step by step what I had done. I had Googled behavioral questions and had wrote down some questions along with some answers. The best way to answer these questions is by the STAR method. Please research that and you will do great. At the end I was able to ask questions and then she said it would be a week before I knew one way or another. I was called exactly a week from the previous date and was offered the job. I was given four schedules to choose from and the offer was contingent upon my background check. Start date about a month from offer date.

    Interview Questions
    • How did you explain a companyear procedure to a customer?
      Name a time when you provided outstanding customer service.
      Describe a difficult time when you solved a problem using only your resources with no help from your supervisor?
       
      Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Business Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at Capital One in November 2014.

    Interview Details

    Applied through career services at target school and was given a first-round interview. First round was a 30 minute case interview on campus with an alum who is currently a VP. Within a few days I received an invitation to the Richmond campus for on-site interview (they covered all expenses). I had three 45 minute interviews in the morning, two more cases and one behavioral, generally with mid-level managers who went through the BA program. After a non-evaluative lunch and tour with current BA associates and a couple of other BA candidates, I was called back for a final round interview. The final round was a short case followed by some fit questions with a Managing VP who had been through the BA program. The recruiter for my university called two days later with an offer.

    Interview Questions
    • I'm not at liberty to give specifics, but make sure that you keep the big picture in mind and avoid getting caught up in the calculations. It's important to get the right numbers but it is arguably more important to be able make a recommendation based on a broader understanding of the situation, especially in the on-site case interviews.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  11.  

    Data Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 6+ weeksinterviewed at Capital One in November 2013.

    Interview Details

    I talked with a recruiter at a career fair, and was contacted a short time later by a woman in the HR department, saying that they wanted to do an on-campus interview. I went to an additional information session, and then did an on-campus interview a few weeks later.

    My interviewer for the on-campus interview was nice, but intimidating. We did the standard case study interview; fairly easy, but I got nervous and tripped up on a few things. The interviewer seemed a bit annoyed at the fact that I kept writing out my units and wrote out every single step meticulously, but I did it to ensure that I wouldn't make any stupid mistakes. My interview was the last one of the day; my interview didn't start on time, and we had to end early because he had a plane to catch (he seemed pretty distracted for the last half of my interview). I was surprised that I got a call from a woman in HR, saying that they wanted to fly me to Richmond for an on-site interview in mid-November.

    The night I got to the hotel, 4 BA/DAs took all of us out to dinner. It was nice, but some of the employees seemed more interested in getting drunk on the company's dime than on informing us about the company. The interviews the next day went very well. The first one, I did fairly well on. Got everything fairly quickly, no stupid mistakes. Second interview (another case interview) I did very well on; got everything right off the bat. The third interview was basically a job placement interview (i.e. "Which of these jobs sounds more interesting?")

    They had us get our belongings and dropped us off at the airport. I had just sat down at the gate when I received a call, saying that I had been given an offer. The woman in HR spent 10-15 minutes going over the offer, the salary ($65k starting), the signing bonus, benefits package, etc. She asked if I had any other offers; I told her that I didn't, but I would be interviewing at more places and would be applying to graduate school in the spring. Still, I was only given 2 weeks to decide whether or not I wanted the position. After calling back the following week and saying "I'm not going to accept anything until the spring", I was given an extension until late February. Of course, this was still too early to hear back from grad schools, but they weren't willing to extend it any farther.

    In January, I was taken out to dinner by 4 BA/DAs in my area, and they seemed to imply that their work wasn't very intellectually stimulating, and that most people at that location don't tend to stay long before moving on to another job. Given the early deadline and the insinuations that the work was generally pretty menial, I decided to decline in mid-February.

    Also, a bit random, but Capital One had by far the best (most prompt, most professional, and the kindest) HR department of any company I interviewed with. Well done, guys.

    Interview Questions
    • Nothing really, it was 3 case interviews and a personality interview.   Answer Question
    Reasons for Declining

    It sounded like the benefits package + pay + location + work/life balance were all amazing, but in the end, it sounded like, according to the current employees, the work wasn't that interesting. Ended up going to graduate school instead...of course I wish I were getting paid $65k with that benefits package ($25k with no benefits isn't fun), but ultimately I'm very happy with my decision.

    Declined Offer
    Positive Experience
    Easy Interview

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