Capital One Senior Analyst Interview Questions

Updated Mar 20, 2015
Updated Mar 20, 2015
111 Interview Reviews

Interview Experience

Interview Experience

65%
21%
13%

Getting an Interview

Getting an Interview

44%
33%
9%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

111 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1. 101 people found this helpful  

    Senior Data Analyst Interview

    Anonymous Interview Candidate in McLean, VA
    Anonymous Interview Candidate in McLean, VA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Capital One in February 2014.

    Interview Details

    Applied on their website, phone screened by recruiter with 5 easy math questions.

    Then was invited for an on-site interview with 2 case interviews and 2 behavioral interviews.

    Behavioral questions are(they are allowed to be taken out, and I had them written down on paper, so these questions are exact):
    tell me a time when
    1. you called on an expert for their expertise
    2. successfully avoided an obstacle to deliver a project on time
    3. learnt something new to accomplish a project
    4. had to turn a general goal to a realistic plan
    5. responsible for implementing a new project/process. better use an example that involved someone else
    6. had to take significant risk to sell an idea when others did not see the potential of the idea

    Case questions are(the notes are not allowed to be taken out, but ok if by memory):
    1. Capital One is working with a department store on a credit card. Initial opening bonus paid to store, interest cost, annual fee etc. are given on a piece of paper. You'll need to calc the profit. And it's not profitable. So what's the BEP of opening bonus? What if we want to have a progressive opening bonus based on accounts opened? What's the curve of profit against accounts opened? Where's the highest point and how much?

    2. You are CEO of a satellite TV company by the time when it's unpopular. What's the advantage and risk for this situation? Then you're given estimated revenue and cost(variable and fixed). Calc profitability. There are 2 ways to increase profit, 1 is to offer more free months and attract more customer, 1 is to reduce fixed cost but might reduce customer. Which is optimal? Where does the reduced customer and original proposal breakeven?

    Then when they decided to give you an offer, you'll be arranged to be called by the director of the department you'll be assigned to.

    Very much thank to the 998 Glassdoor interview reviews when I was preparing the interview. I've read 600+ of them, all about Analysts and even some of Tellers and Managers, Directors interviews. Get yourself familiar with the cases here, none of actual cases will be from what you read but they all give you a sense of what it would be like so that you won't panic, that you won't fail on junior high school maths and basic economic logic. Prepare behavior questions accordingly and actual questions will be very similar. And even if they are quite different, be flexible and use your examples accordingly, emphasize the characters asked in the actual question, NOT WHAT YOU PREPARED.

    I read 600+ of the 1000 reviews here and I rated the interview to be easy. If you believe me and thought the interview will be easy, HAVE YOU DONE WHAT I'VE DONE?

    Good luck! See you in Capital One!

    Interview Questions
    • Prepare 6-7 situations for behavioral questions and be flexible if they questions is not asked in the way as you are prepared. Try to find the character they asked from your prepared examples. Cases are easy, if you make mistake and feel your answer is awkward, ask for help and modify your calc. I did make a mistake. It was a typo carried to next step's calc. And I found out and asked for help, and found out what's wrong with the formula I wrote.   View Answers (3)
    Negotiation Details
    I did try to negotiate but frankly speaking, the salary is fair for the location I am placed. I had orally accepted the offer and is in process of signing and background check. If you want a life-time company, and/or a graduate company, here it goes.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Senior Data Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at Capital One in October 2014.

    Interview Details

    Contacted by a recruiter on LinkedIn in early September. A 30-minute phone call that include 5 simple maths. The recruiter forwarded me to the on-site interview ("Power Day") which took place on October 8th. There were 8 interviewees included me, 2 case interviews and 2 behavioral interviews. After the interviews 2 analysts took all the interviewees to lunch. Nice buffet, lots of choices. Came back to interview rooms, talked to a director and got more information about the company.

    Interview Questions
    • "Summarize what you just did for this case"   View Answer
    Accepted Offer
    Easy Interview
  3.  

    Senior Operations Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Capital One.

    Interview Details

    There are 3 rounds of interviews. 1. recruiter telephone, basically introduce the company and the position and arrange the time for the next interview; 2. sr. manager telephone case interview 45 min. Telephone case interview is about call centers in US and Philippines. Calculation is simple, but strategic thinking is important, not easy to pass. Feedback is pretty quick. In the next day, you'll know the result from your recruiter.; 3. onsite case interviews and behavior interview
    The interval between interviews is 1 to 1.5 weeks
    Recruiter and interviewers are very nice

    Interview Questions
    • Behavior interview will ask very detail about your previous experience. You should prepare more examples in every aspects to show your personality and ability match the position and company   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 2 people found this helpful  

    Senior Business Analyst Interview

    Anonymous Employee in McLean, VA
    Anonymous Employee in McLean, VA
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at Capital One in August 2014.

    Interview Details

    A recruiter reached out to me via LinkedIN and I had a screening call with him. He asked me to go over my resume and zeroed in on one experience I had with analyzing a large data set. I was scheduled for a Super Day the following week. The recruiter was extremely helpful and friendly- wish all recruiters could be this nice. I thought it was a bit strange that I bypassed the first round phone interview.

    The Super Day itself was standard and other reviewers prepared me for what to expect. Each interviewee were assigned his/her own room and the interviewers come in. The first was a behavioral interview. While a 10-question list was sent in advance for preparation, I was not asked any of the questions on the list. The three questions I was asked were similar enough to those of the list that I wasn't caught off guard. The interviewer then probed further on certain points, taking notes on the company's standardized forms.

    After that, I had two case interviews with an hour break between the two. The interviewers were both very nice- I didn't feel intimidated or stressed. While I had limited experience with case interviews, I didn't think the questions were difficult. They were both focused on credit cards, but didn't require industry knowledge (though some of it could make ideas flow faster). I tend to be a little slow and uncertain on the math which could have hurter me. I'm also not super organized on paper, which caused me to make some errors and definitely hurt me. The interviewers helped guide through the whole case and made sure the case came to a close, which was nice- a great way to learn and understand the case too. I once had a case interview I couldn't solve and the interviewer wouldn't reveal the answer, despite my genuine curiosity to learn.

    Then came lunch- three employees came to take the group of interviewees for lunch. Everyone got a chance to speak to one of them at least once, but there was always one person attached to each analyst. Some interviewees just ended up talking among themselves. The cafeteria there is pretty awesome, and it's subsidized too. After lunch, we went on the tour of the building which was nice. Its a large campus with a super corporate feel.

    After that, everyone went back to their rooms and the recruiter came to each one to reveal whether a third case interview was needed. While she insisted that being left out of the third case interview does not mean you will not get an offer, I think it kind of is a strong indicator. About half of the interviewee group was sent home.

    I heard back the next day that I was rejected. I guess I shouldn't be surprised since the recruiter did mention several times that less than 30% of the interviewees go on to receive offers. The whole process from screening to rejection was about a week, so quite a fast process.

    Interview Questions
    • Case was pretty standard. Both about profit maximization, so be sure to know how to calculate profit.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6.  

    Senior Business Systems Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Capital One in July 2014.

    Interview Details

    Applied via LinkedIn, got a call from the recruiter within 2 weeks and was phone screened that same day. The next step was an online assessment. You need to revise some basic math formulas and you are all set. Once the assessment is cleared the recruiter will give u next steps. I had a phone screen for job fit by my peer/senior team member. They let you know the results the next day and if u r cleared they schedule a face to face interview which is last step before the offer stage.
    My face to face consisted of 1 job fit 2 behavioral and 1 case. The case interview in my case was to find the critical path for a give set of activities by drawing the chart diagram. Some follow up questions included finding the total slack and scenario on eat happened is any one of the task was outsourced. Just a quick revision on project management should help with this one.
    HR has a quick turnaround time and they made it a smooth process.

    Interview Questions
    Negotiation Details
    Did not negotiate since they came back with higher numbers than initial discussion
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Senior Operations Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a weekinterviewed at Capital One in June 2014.

    Interview Details

    Called by a recruiter around one week after I applied the position online. Set up a phone interview with a sr. operations manager with more than 10 years experience. The phone interview is mainly a case study, without background check or behavioral questions. Took 45 mins.

    Interview Questions
    • Case study about the cost benefit analysis of their call center, located in US and Philippine. Do basic calculation on the total cost given information about number of agencies, salary rate, and duration of phone calls. Also some basic personal opinions are asked such as why and how the strategy is chosen.   Answer Question
    No Offer
    Easy Interview
  8. 3 people found this helpful  

    Senior Data Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Capital One in May 2014.

    Interview Details

    I read about all the case interviews I can find before the interview. You shouldn't have any problems with them if you gather all the information you can get from Glassdoor and other websites. I think I did OK in the case interviews, but what impressed the interviewers were the behavior questions I prepared. They were trying to match your experience with their real situation work. So if you read all the case interviews online, you can get a general idea of what this position does in the company. And when you do prepare for the behavior questions, you should try to make them similar to the case interviews you read. So give them what they are looking for and make them believe that you can fill the role with former experience and knowledge. Try to be confident and don't panic. Casers are very friendly and there to help you when you need it. Good luck.

    Interview Questions
    Negotiation Details
    Haven't really decided to go or not. Doesn't have the option.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 2 people found this helpful  

    Senior Business Analyst Interview

    Anonymous Employee in Richmond, VA
    Anonymous Employee in Richmond, VA
    Application Details

    I applied online. The process took 6 weeksinterviewed at Capital One in May 2014.

    Interview Details

    I applied thru their career portal and within a day or two got a call from a recruiter. We discussed about my previous experience and at the end of the discussion he scheduled my on-site interview for about a month later. I had to call up the travel agent to make necessary travel arrangements. They covered the flight charges, stay and provided a cab facility for all the time.

    On-Site:
    There were a total of 3 interviews - 2 case and 1 behavioral. The recruiter had earlier asked me to go thru the book "Case in point" and if you do so you will be able to handle the cases easily. The behavioral consisted of 3 scenarios (the recruiter shared a set of 10 standard questions and all the 3 were from that list) and a few other company-fit traits squeezed in here and there.

    All the 3 interviews were 45 min long. You will have enough time to think and solve the cases and to ask any questions to the interviewer. They say you wont be competing with other candidates who will also be present the same day but I think they judge you and rate you with the other candidates.

    The results were shared in about 5 business days.

    Interview Questions
    • You get to know your performance of the 2 case interviews immediately. The only difference is the behavioral part. They do no test you on any specific skill set so in some sense the result might sound random.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 13 people found this helpful  

    Senior Operations Analyst Interview

    Anonymous Employee in Richmond, VA
    Anonymous Employee in Richmond, VA
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Capital One in April 2014.

    Interview Details

    1 phone interview - case interview.

    Interview Questions
    • Phone case interview: The company has an online document centre which keeps track of all of the info about its customers. We offered our customers a free option to enroll in e statements and stop receiving paper statements. The enrollment numbers are below our expectations. We want to launch a marketing campaign. What are some of the factors that you would consider to design such a campaign? List them and briefly explain.

      Now, I have some data for you. The marketing dept has determined that it would send across 150,000 emails to customers based on two different strategies. Each email costs 25 cents and the lifetime savings for each customer enrolled will be $20. For the first strategy, the customer receives a one time statement credit of $15 and under the second strategy, the customer receives a credit of $5. Which strategy would you prefer and why?

      When asked about response rates, the interviewer gave response rates of 15% and 10% for the two strategies.
       
      Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11. 8 people found this helpful  

    Senior Data Analyst Interview

    Anonymous Employee in Richmond, VA
    Anonymous Employee in Richmond, VA
    Application Details

    I applied through a recruiter – interviewed at Capital One.

    Interview Details

    Contacted by a recruiter. First round phone interview was easy, 5 simple math questions, algebra and such. Invited to Richmond for the second round interview. two behavioral interviews and two case interviews.

    One case interview was about a call center. they showed you a table about how many minutes per call they got for customer service from Monday to Sunday and how many calls they got each day. asked about the average minutes per call. then they told you there are two types of calls: one type is the representative can solve immediately, the other type is the call has to be transferred to another person. they told you the percentage of each type and the cost of each call per minute. they told you type ii is more expensive because it takes longer time. now they want to cut costs by $1 million. how much is the percentage of type ii calls should be.

    second case interview was about atm. they want you to know how atms make profit. by charging customers from other banks. two types of atms again. one they put at their branches. other they put elsewhere. they told you the costs of two types. type ii is more expensive to operate but can make profit. they want you to calculate break even points. then ask you to draw a plot. don't remember details.

    Interview Questions
    • be careful about the details when you do math (units and such).   Answer Question
    No Offer

See What Capital One Employees Are Saying

Ok

 Current Anonymous Employee

Pros: “Great for a starting career in banking.” Full Review

Work at Capital One? Share Your Experiences

Capital One

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.