Capital One Operations Analyst Interview Questions

Updated Jul 21, 2015
24 Interview Reviews

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Operations Analyst Interview

Anonymous Interview Candidate in Richmond, VA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2+ months. I interviewed at Capital One (Richmond, VA) in June 2011.

Interview

Had to go through an online evaluation. Recruiter than arranged for a in person interview in Richmond. It was a day long interview process that included 5 interviews with 3 cases and 2 personal interviews. Got called back in for 2 job fit interviews before getting an offer in hand

Interview Questions

  • Case interviews that were business cases from the card business   Answer Question

Other Interview Reviews for Capital One

  1. Helpful (2)  

    Operations Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 3+ months. I interviewed at Capital One in July 2012.

    Interview

    Very smart and well-researched process: Submit resume through an Analyst Development Program online. Phone screening interview. and/or School campus interview if you're a junior/senior at a college they hire from. Corporate Campus interview. Hiring decision (about 90% reduction at each step) The phone screening is mostly a goodness of fit for the roles you could be considered for. They suggested I should be a Data Analyst given my background in engineering (but really because they don't have enough DAs) but I prefered Operations, so I interviewed for that (probably should have gone with DA given my personality) School and Corporate campus interviews are the same, consisting of a mix of Case and Behavioral interview sections. They should still give an example case and some example behavioral questions because they want to test how you think, not how familiar you are with interview techniques. But in case they don't, just have a few good "tell me about a time when..." stories that you can apply for different questions. For Case interviews, write equations down and edit them as the follow-up questions get more complex. "Are you sure?" isn't always a hint that you're missing something. Each section is done by a different interviewer and scored so that individual rapport bias will be less important. Also, no one wears coats or ties at Capital One except for interviewees. I skipped the tie and was fine. I believe they got rid of this, but there used to be an online screening test for reading comprehension and business math. The reading comprehension would try to trip you up because you could only use knowledge from the presented material, so even if you know the speed of sound is slower than the speed of light, the correct answer is "I don't know" if you couldn't find it in the reading. The business math was algebra-level and some statistics with some business knowledge. Plenty of practice questions available. I daresay the whole process was fun.

    Interview Questions

    • I can't divulge a specific question. But I found my limited experiences made the behavioral interview difficult, but clearly not deal-breaking. I only had about 4 stories, and I needed 3. Have more so that you can fit them better to the question.   1 Answer

    Negotiation

    Since they were hiring 200 people at a time, it was very systematized. No negotiation unless you had a better offer somewhere else. Then they would automatically match it up to 5k more.

  2. Helpful (3)  

    Operations Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 4 weeks. I interviewed at Capital One (Richmond, VA).

    Interview

    Met at on-campus career fair and submitted resume. Resume was sufficient to earn a first-round interview on my university's campus. Passed that and was invited to an interview at their Richmond, Virginia location. They paid for my flight there and back and my meals. The interview day at Richmond consisted of 3 interviews - 2 case interviews and 1 behavioral. The behavioral was just like any other job interview. The case interviews consisted of math problems involving various topics from credit card rates to life insurance. The interviewer is there to help you through the problem with any questions, but it is important to keep your work organized and not get stuck in one area.

    Interview Questions

    • Case question about call times. Constantly translating numbers into minutes or hours was a little confusing, but not too bad.   Answer Question
  3.  

    Operations Analyst Interview

    Anonymous Employee in Plano, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Capital One (Plano, TX) in March 2013.

    Interview

    Consists of one phone case interview, three on-site case interviews and behavioral interview.

    Interview Questions

    • When the quantitative case interviews become qualitative.   Answer Question

    Reasons for Declining

    Pursued other opportunities

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  5.  

    Operations Analyst Interview

    Anonymous Employee in College Park, MD
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Capital One (College Park, MD) in February 2014.

    Interview

    This was a case interview. I was given a business type scenario where I was told about two types of customers and had to use business intuition to figure out which customer was more profitable, risky etc. I then had to answer two quantitative questions. After that, I was given the opportunity to ask questions.

    Interview Questions

    • Figuring out what total a cost percentage needed to be applied to.   Answer Question
  6. Helpful (4)  

    Operation Analyst Interview

    Anonymous Employee in Richmond, VA
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Capital One (Richmond, VA) in June 2013.

    Interview

    4 scheduled interview.

    Interview Questions

    • Some operations Q that did not make sense. I asked for clarification but the interviewer just said that's all. I asked other interviewers and they didn't have any idea what he was talking about either. Bad communication.   Answer Question

    Reasons for Declining

    OAs and BAs that gave us orientation were immature. The whole company felt like a frat house.

  7.  

    Operations Analyst Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Capital One.

    Interview

    Two case questions and one behavioral. After lunch they asked some of us to stay for a third round. I got another case question. Behavioral was very easy. Case questions start with easy math problems then get harder, and my interviewer seemed to get bored. Definitely talk out loud and know your math because it is more math based, and they did not ask me as much conceptual questions.

    Interview Questions

    • When was a time you foresaw a problem and took preventative measures?   1 Answer
  8. Helpful (4)  

    Operation Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    The interview is a case interview. The question is mainly about ATM location choosing. The recruiter will provide cost structures. Cost structure is about fees charged per transaction and transmission fees for off premise. For on premise there will be no variable cost. Fixed cost include rent and depreciation

    Interview Questions

    • U have to ask towards the question.   1 Answer
  9.  

    Operations Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2+ months. I interviewed at Capital One (Richmond, VA).

    Interview

    The hiring process started with a 30-minute, 30-question quantitative skills test. Should you get acceptable scores here, up next are a couple rounds of case interviews, designed to test your reasoning abilities. Nothing too exceptional here, and I was able to work through the cases extremely quickly. There was also a round of classic behavioral interview questions.

    Interview Questions

    • Don't remember, though one of the cases had to do with pizza delivery truck routing.   1 Answer
  10. Helpful (2)  

    Operations Analyst Interview

    Anonymous Interview Candidate in Richmond, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2+ months. I interviewed at Capital One (Richmond, VA) in October 2012.

    Interview

    interview process is centered around cases. the cases are not similar to what you may be familiar with used for management consulting roles. Capital One's cases are very quantitative. Most of my peers were engineers. If you happen to be an engineer, you should be fine, just make sure that you get enough sleep the night before. It may help to brush up on your math skills, and I would recommend doing so. Acceptance rate is only about 5%, I was told. I'm not sure if this stat is based from those who got invited to interview or from those who took just the first step in the application process.

    Interview Questions

    • be prepared to do back-of-the-envelope math computations   Answer Question

    Negotiation

    no negotiation for interns

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