Capital One Operations Analyst Interview Questions

Updated Jun 6, 2014
Updated Jun 6, 2014
22 Interview Reviews

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Operations Analyst Interview

Anonymous Interview Candidate  in  Richmond, VA
Anonymous Interview Candidate in Richmond, VA
Application Details

I applied online. The process took 4+ weeks - interviewed at Capital One in October 2011.

Interview Details

Applied on-line and applied for an interview through my school's on-campus interviewing program. Took some online assessments and then was accepted for a 1:1 case style interview on campus. Heard back a week or so later that I was invited to the "powerday" in Richmond.

Three 1:1 interviews in Richmond. Two case style and one behavioral. After lunch, I was asked to stay for another interview. Heard back a few days later about a full time offer.

Interview Questions
  • Tell me about a time that you had to learn a new skill or material to accomplish a task.   Answer Question
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Capital One

  1. 1 person found this helpful  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through college or university. The process took 3 weeks - interviewed at Capital One in May 2012.

    Interview Details

    I applied through campus recruiting and was brought in for an on-campus case interview. This was followed by 2 online assessments - one behavioral and one quantitative. After these, I was invited for an on-site interview with some other OA candidates. We had 2 case interviews and 1 behavioral interview before lunch, and then a small handful of people, including myself, were kept after lunch for an additional case. I found out within a week that had received an offer.

    Interview Questions
    • I was super nervous for the case interviews, but unexpectedly, the behavioral interview threw me off more than the cases.

      Name a time when you had to convince someone to do something that they did not want to do. (something along those lines)
        Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  2. 3 people found this helpful  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through an employee referral. The process took 6 months - interviewed at Capital One in June 2012.

    Interview Details

    Step 1. Phone interview with recruiter
    Step 2. Online personality test and aptitude test
    Step 3. Five interviews back to back. 2 were behavioral and 3 case interviews.

    *Everyone was super duper nice.
    *The whole HR and recruiting team was very helpful from the beginning. Told me how should I prepare and what should I expect on the interview day
    * Case interviewers were very helpful BUT had a few communication issues as English is not my first language and wasn't my interviewers first language yet I managed to solve it/
    * Behavioral interviews are very stream lined. You are asked 3 questions about your past experience and you have 40 minutes to answer them + Ask questions of your own.

    I worked very hard for 2 months for this interview (in all).
    - Practice as many tests as you can before online assessment
    - Go over your resume and prepare stories for each job position
    - Practice as many cases as you can with friends and family

    Interview Questions
    Negotiation Details
    It was a reasonable offer.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    The process took 2 days - interviewed at Capital One in February 2012.

    Interview Details

    First, there was an initial application through the company website. Then I was prompted via email to answer an online aptitude test. After I passed the aptitude test, I had a phone interview and was then asked to go for an onsite interview. Capital One paid for and arranged all travel and lodging costs. The first night was a dinner reception with a few current employees and other candidates. The following day consisted of 2 case interviews and one behavioral interview.

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
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  5.  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    The process took 2 weeks - interviewed at Capital One in February 2012.

    Interview Details

    I heard about the internship position at my school--I went to the info session. I submitted my resume and was asked to complete the assessments online. After passing the assessments, I had a phone interview. The phone interview was pretty relaxed--she just wanted to get to know me and my background, etc. I then was scheduled for a fly out. The flyout was scheduled for 2 weeks after the phone interview.

    Interview Questions
    Negotiation Details
    Great
    Accepted Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at Capital One in February 2012.

    Interview Details

    To start i will say that i am an engineering major, i've heard engineers have an easier time with the case studies due to the fact that we are good with math and problem solving.

    After the company reviewed my resume, through my University, i was invited to take an online assessment. The online part was very easy, basic algebra and graphs, SAT type math. Afterwards, was given a 1on1 interview at my particular University. The first 1on1 is a case study, the case study was involving credit card type problems, and involves statistics and algebra, as well as basic knowledge of what might make a company more money (eg. increase profit, decrease costs).

    After this, i was invited to Richmond for a number of interviews. Of the 12-15 people there i believe only around 3-5 of us got an offer. 2 case interviews and a behavioral interview in the morning. The cases were decently challenging, but they aren't expecting a perfect score, just that you show good insight, and great problem solving skills. A nice tour of the campus and free lunch, then they invited 3-4 of us back for a interview in the afternoon.

    The afternoon interview was with a VP of the company, it showed how much the company cared that they sent someone that high up to interview us, just to make sure we really would help the company. The last interview is again a case interview, and was around the same difficulty as all the others.

    I was told in an extremely short amount of time that i had passed and was extended an offer to join the company.

    Interview Questions
    • Break-even point between revolvers and transactors (involving credit cards).   View Answer
    Negotiation Details
    Keep looking and you can find general salary information online. Don't be nervous, just do what you can do and keep going if you make a mistake. Ask the interviewer questions to clarify! If you work with the interviewer, they want you to succeed , and if you are doing well they don't want to trick you, so just talk to them if you have trouble on one part of the case study.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    The process took 4+ weeks - interviewed at Capital One in November 2011.

    Interview Details

    2 Behavioral and 2 Case Interview. 1 post lunch Case Interview (total 3 Cases). All 3 cases were based on credit card business (defaults, recovery, comparing cards). Pretty straightforward cases and the interviewers were very helpful.

    Make sure to go over all the cases listed on Glassdoor - you will probably get some variation of the already listed cases

    I was told I passed the interview process the next day and after talking to my prospective manager, was extended an offer within a week

    Interview Questions
    • Credit Card business (defaults, recovery incentives, customer segmentation, comparing cards and offers)   Answer Question
    Negotiation Details
    Yes, they are willing to negotiate (location, base salary, benefits, bonuses, title/function).
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through college or university. The process took a day - interviewed at Capital One in October 2011.

    Interview Details

    The interview was a case study, very reasonable and down to earth. The entire staff, interviewer and recruiters were very nice

    Interview Questions
    Reasons for Declining

    i had received another offer closer to where i lived

    Declined Offer
    Positive Experience
    Average Interview
  9. 2 people found this helpful  

    Operation Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online. The process took 3 weeks - interviewed at Capital One in October 2010.

    Interview Details

    Started with a personality test. Once you pass that you move on to a congitive reasoning math and verbal exam online. Once passing that you get setup for a power day onsite. This consisted of a partial math reasoning exam, 2 case studies and 2 bahvioral interviews. The day is grueling and they take pride in their process. It seems that the process hinges on the case studies and I would recommend practicing as much as possible on algebra concepts as well as any case studies you can. It is a great experience but not one to take lightly.

    Interview Questions
    • Case study involving a decision about marketing costs for credit cards   Answer Question
    • case study involving call centers - this one was very difficult   View Answer
    Negotiation Details
    Offer was made with minimal negotiation necessary
    Accepted Offer
    Positive Experience
    Difficult Interview
  10. 3 people found this helpful  

    Operations Analyst Interview

    Anonymous Interview Candidate  in  Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied through college or university. The process took a day - interviewed at Capital One in November 2008.

    Interview Details

    The interview process is very efficient. I applied through career services at my university and was asked to complete a skills test. The test was taken on campus, but I do believe Capital One does this online now. After passing the test. I was invited to an interview on the university campus. The cases are not hard, but not easy either. Make sure you look at the practice case on Capital One's website before going to the interview. After about three days, Capital One sent the email inviting me to final rounds at their corporate campus in Richmond deemed a powerday. The powerday consisted of 2 case interviews similar to the case taken at school and a behavioral interview. After lunch, they may or may not take you in for another case. It depends on how well you did on the first two cases.

    Interview Questions
    • You have the choice between using first class or third class mail for a letter you are sending out to potential customers. First class costs $0.50 per piece and reach 100% of potential customers. Third class costs $0.40 per piece and reaches 80% of potential customers. Which do you use?   View Answers (6)
    Accepted Offer
    Positive Experience
    Difficult Interview

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