CarMax

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CarMax Business Office Associate Interview Questions

Updated Jan 19, 2015
Updated Jan 19, 2015
20 Interview Reviews

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Business Office Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 daysinterviewed at CarMax in January 2015.

Interview Details

Application experience was similar to other postings except when I was initially contacted, there was no phone interview, so there was no opportunity for me or CarMax to determine if there was a good fit. I was invited to an in-person interview. The first question asked of me was to provide my social security number. I found that to be extraordinary in this day and age of hacking into company's databases and identity theft to provide a private detail like that before we had even decided if it was worth moving forward in the process. I inquired as to what happens with my data if there's no job offer, and the HR person wasn't sure. I then filled out a questionnaire about whether I've raped or murdered anyone, done drugs, stolen items from an employer, etc., etc. I found these questions to set an extremely negative tone and created a feeling of "we know we're hiring scumbags; we just need to know how big a scumbag you are." The next step was to sign authorizations and waivers that provided broad sweeping powers to CarMax, e.g. an authorization to pull my credit report (now and at any time in the future as decided by CarMax!). I understand CarMax's need for this information, but feel strongly it should come later in the process. While I waited for my next step, I observed an interview at an adjacent desk. The interviewer read scripted questions and did not seem to pay any attention to the answers provided by the candidate; he appeared to be scanning his paper to choose the next scripted question he would ask. I excused myself from moving forward in the process at this point. I got the impression that CarMax views the interviewing process as a one-way determination - solely whether they like you rather than whether you will enjoy working for them.

Interview Questions
No Offer
Negative Experience

Other Interview Reviews for CarMax

  1. 2 people found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in August 2014.

    Interview Details

    I filled out the application online and a week or so later they called me to schedule phone interview. I felt that the phone interview went very well (mostly behavioral questions) because they immediately wanted to schedule an in person interview a few days later. When I arrived I was instructed to fill out info on a computer for background checks and answer a few screening questions (criminal history, employment history, etc). After that I waited for the managers interviewing me.

    Once they were ready we introduced ourselves and went into an office for the interview. I was surprised at how young they both were and the lead interviewer was one of those people who's so completely dedicated to the company that it's a bit frightening. Anyways they ask more behavioral questions and overall I felt that I answered them just as well as I had on the previous interview. When we were done they said they had to step out for a minute and would be back. They returned a few minutes later to say that they had a more interviews taking place throughout the week but that I should expect to hear from the recruiter after that. The next morning I received an e-mail stating that I didn't get the job.

    I really can't figure out where I went wrong. I have many years of customer service experience, offered firm handshakes, dressed professionally, was friendly to everyone in the store while I was waiting, basically everything that you're supposed to do. Clearly they couldn't have had the time to interview more people between my interview and the email. I really wish I knew the reason.

    Interview Questions
    • "Tell me about a time when had to make a quick decision?"   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2. 2 people found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at CarMax in February 2014.

    Interview Details

    Was contacted one week after submitting online application. Initial contact was friendly and brief - the woman I spoke with set up a next-day phone interview with me. After completing the phone interview, I was told that I would be contacted within a week if they wanted to continue on with the process. I was contacted by the same woman two days later and asked to come in for an in-store interview (scheduled for after the weekend). The in-store interview was about 2 hours, half of which was spent waiting for interviewers. It started with a brief online interview questionnaire asking simple questions about my work/life history (drug use, jobs omitted on application, history of theft?). I was interviewed, first, by a gentleman from a different department (standard interview questions, What do you know about CarMax? along with incident questions). I was then interviewed by a couple of managers (many of the same questions) and told they would be in contact with me within the next couple of weeks. I was contacted the next day and scheduled to come back in for a follow-up interview (scheduled for next week). All staff members I encountered were friendly and hospitable.

    Interview Questions
    • No unexpected, difficult questions. However, when being asked "incident questions", like 'Tell me about a time when you had to make a difficult decision in a quick manner...', they are looking for specific answers, nothing generalized.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  3.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Irvine, CA
    Anonymous Interview Candidate in Irvine, CA
    Application Details

    I applied online – interviewed at CarMax.

    Interview Details

    Nice office and friendly staff

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate in Tinley Park, IL
    Anonymous Interview Candidate in Tinley Park, IL
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in January 2014.

    Interview Details

    Phone interview with basic questions: your greatest strength/weakness; your availability to work evenings and weekends; brief work history. In person interview scheduled...step one is an online assessment; step two was an interview with Asst. Office Mgr (with Lead Bus Assoc observing); step three was interview with Office Mgr. Step four tour of area.

    Interview Questions
    • Your most frustrating or difficult experience in which you had to interact with a customer   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate in King of Prussia, PA
    Anonymous Interview Candidate in King of Prussia, PA
    Application Details

    I applied online – interviewed at CarMax in November 2013.

    Interview Details

    I applied 10.13.13 had a phone interview 10.31.13. Recruiter was very nice, after interview we set up an in person interview for the next business day. The interview was a little late for my liking, I'm not used to interviewing in the evening. I got there did an online assessment and filled out some paper work. Please understand that they do a THOROUGH background check of your past employers up to 10 years back. Thats fine for someone who's in their 30's and has had experience but being a student all of my life and only having part time jobs that I cared nothing about should not count! They asked a bunch of questions about shoplifting and drug use. Once that was completed, I had an interview with someone who asked the same questions I just answered on the computer, then I had another interview with the same person who did my phone interview. So I felt a little comfortable. She basically asked the exact same questions that I answered over the phone. There weren't really any technical or unexpected questions.

    Interview Questions
    No Offer
    Average Interview
  7. 1 person found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate in Sterling, VA
    Anonymous Interview Candidate in Sterling, VA
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in September 2013.

    Interview Details

    I applied online 3 days later I received a call for a phone interview 4 days later. Phone interview took 15 minutes. She asked 5 general interview questions like what would you do in this situation. Describe an obstacle / task with a team you overcame and a plan of action. Etc. after that got asked for a person interview a couple days later. I showed up on time waited an hour before getting seen. Then got asked to fill out an online background check questionnaire that took 15 minutes. This background check will ask you every job you have ever held and if you left any out on your résumé. If you stole anything and or use drugs. Mainly asking if you stole and do drugs. After that was completed waited another 10 minutes got seen by a manager not in my line of work and got asked the same exact questions on the back ground check and the SAME question on the phone interview.
    Then was told they will let me know an answer for a follow up interview in 72 hrs. Reviewed an email 2 days later stating my background check came out clean but didn't get the job. Unfortunately I believe this is a bad way to choose someone to work for you based on background check the and the same exact questions being asked repetivily. I'm ex military and hold a clearance. No hard feelings. Interviewers were really friendly and polite and easy to talk to.

    No Offer
    Positive Experience
    Easy Interview
  8.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in August 2013.

    Interview Details

    Did a phone interview and then a face to face a week later, if you can call it that. You spend the first 30 minutes attached to a computer listening to a rah-rah video and answering questions about stealing and drugs. Actual human being was very very young and fully committed to the company....and I mean fully, almost to the point of scary. Your questions are basic...why do you think you'd be a good fit.... what's a challenge you overcame....blah, blah. Typical corporate questions. Nothing unique...if you're interviewed for Wal-Mart, this is pretty much the same.

    No Offer
    Negative Experience
    Easy Interview
  9.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 4 daysinterviewed at CarMax in May 2013.

    Interview Details

    Applied online for a new location. Got a phone call to set up a phone interview. The phone interview was pretty brief and asked typical questions. Said they loved talking with me and set up my second interview. It was being held at a "hiring center." There I was seated at a computer to answer some questions about my drug history, etc. After being called in for the interview, I was asked the identical questions as on the phone, only like 4-5 questions. I can assume he did not like my answers, and I felt like I flunked a test or something, because after 4 simple questions I was done, told I'd hear something within 48 hours and then promptly escorted out the door. Felt like they already had hired for the position. They sent me an email first thing the next morning informing me they hired another candidate.

    Interview Questions
    • What made you apply for CarMax and for the position you applied for?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  10.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online – interviewed at CarMax in March 2013.

    Interview Details

    Everyone was very pleasant. Had to go through a very detailed and invasive questionnaire about your past.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

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