CarMax Business Office Associate Interview Questions

Updated Aug 10, 2015
25 Interview Reviews

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Helpful (1)  

Business Office Associate Interview

Anonymous Employee
No Offer
Negative Experience

Application

I applied online. The process took a week. I interviewed at CarMax in August 2015.

Interview

1st. Phone Interview set up. Then the day of the interview I was called and was told they wanted to do a face to face interview instead. So, the phone interview was cancelled and we set up a face to face interview for 3 business days later. 2nd. The day before the interview I received a missed call from them asking for me to call them back ASAP. 20 minutes after the first call, I took my break to call but I didn't have to because they were already calling me. Only to find out they are cancelling the interview because they already filled it.

Interview Questions

Other Interview Reviews for CarMax

  1.  

    Business Office Associate Interview

    Anonymous Employee in Sacramento, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at CarMax (Sacramento, CA).

    Interview

    Applied online got a call a week later and had a short phone interview. They said they really enjoyed speaking with me over the phone and that they would have a manger call me to schedule a face to face interview. I got a call from the manager a couple hours later to come in for a face to face. My interview was at 1:30 and then they call me around 11 saying that they needed to push it back to 3. So I get there at 3 and wait awhile for someone to see me, they set me up on a computer asking questions basically if im a drug addict or criminal. After that i wait awhile longer waiting for someone to see me. I finally get to a manager to interview me, he asks me 4 questions off of a piece of paper and doesnt look at me during the interview at all and gives me the "you should hear something by next week" phrase and basically rushes me out the door and doesnt even walk me out. At the point i knew I didnt get the job but if they had called me i would of said "thanks, no thanks" I would never work for a company that handles interviews that matter. They likely hired someone earlier that they interviewed and even made me go through the trouble of rescheduling my interview.

    Interview Questions

  2. Helpful (2)  

    Business Office Associate Interview

    Anonymous Employee in Davie, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at CarMax (Davie, FL) in July 2015.

    Interview

    First they take you to a computer to answer about 10 questions based about your background. Have you been incarcerated, felon, etc. Simple. After, you then wait a little more and then one of the managers walks you to an interview room. I was interviewed by the Manager and Assistant Manager. Before the actual interview starts you have to sign a series of forms and paperwork. While your signing, they explain what each one means to speed up the process. Then you go over your job description. Then FINALLY we started the actual interview. First part of the interview was general questions. Pretty much questions about yourself. The second half of the interview were all situational questions. All in all, the interview lasted about 20 minutes and the whole process lasted only a little over an hour.

    Interview Questions

    • Why do you want to work here? Name a time you had to deal with a difficult customer. Name a time where you had to multi-task. Name a time where you had use leadership skills. Name a time where you had to meet a work goal in a short period of time. Name a time where you needed to improve your skills.   Answer Question
  3.  

    Business Office Associate Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at CarMax.

    Interview

    Start off by answering a few questions, then you get to start the interview. It's a very long process, 3 interviews in one day. I honestly don't understand why there are so many, especially for the position and the pay. It's not like I interviewed for a management position.

    Interview Questions

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  5.  

    Business Office Associate Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at CarMax in April 2015.

    Interview

    Applied on a Monday called for an phone interview Friday, in person interview the following Monday. When I first walked in they put me at a computer to answer very general question about criminal history. After that I met with the assistant manager, then sales manager, then the head manager of the business office.

    Interview Questions

  6. Helpful (2)  

    Business Office Associate Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied online. The process took 2 days. I interviewed at CarMax in January 2015.

    Interview

    Application experience was similar to other postings except when I was initially contacted, there was no phone interview, so there was no opportunity for me or CarMax to determine if there was a good fit. I was invited to an in-person interview. The first question asked of me was to provide my social security number. I found that to be extraordinary in this day and age of hacking into company's databases and identity theft to provide a private detail like that before we had even decided if it was worth moving forward in the process. I inquired as to what happens with my data if there's no job offer, and the HR person wasn't sure. I then filled out a questionnaire about whether I've raped or murdered anyone, done drugs, stolen items from an employer, etc., etc. I found these questions to set an extremely negative tone and created a feeling of "we know we're hiring scumbags; we just need to know how big a scumbag you are." The next step was to sign authorizations and waivers that provided broad sweeping powers to CarMax, e.g. an authorization to pull my credit report (now and at any time in the future as decided by CarMax!). I understand CarMax's need for this information, but feel strongly it should come later in the process. While I waited for my next step, I observed an interview at an adjacent desk. The interviewer read scripted questions and did not seem to pay any attention to the answers provided by the candidate; he appeared to be scanning his paper to choose the next scripted question he would ask. I excused myself from moving forward in the process at this point. I got the impression that CarMax views the interviewing process as a one-way determination - solely whether they like you rather than whether you will enjoy working for them.

    Interview Questions

  7. Helpful (3)  

    Business Office Associate Interview

    Anonymous Employee in Orlando, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at CarMax (Orlando, FL) in August 2014.

    Interview

    I filled out the application online and a week or so later they called me to schedule phone interview. I felt that the phone interview went very well (mostly behavioral questions) because they immediately wanted to schedule an in person interview a few days later. When I arrived I was instructed to fill out info on a computer for background checks and answer a few screening questions (criminal history, employment history, etc). After that I waited for the managers interviewing me. Once they were ready we introduced ourselves and went into an office for the interview. I was surprised at how young they both were and the lead interviewer was one of those people who's so completely dedicated to the company that it's a bit frightening. Anyways they ask more behavioral questions and overall I felt that I answered them just as well as I had on the previous interview. When we were done they said they had to step out for a minute and would be back. They returned a few minutes later to say that they had a more interviews taking place throughout the week but that I should expect to hear from the recruiter after that. The next morning I received an e-mail stating that I didn't get the job. I really can't figure out where I went wrong. I have many years of customer service experience, offered firm handshakes, dressed professionally, was friendly to everyone in the store while I was waiting, basically everything that you're supposed to do. Clearly they couldn't have had the time to interview more people between my interview and the email. I really wish I knew the reason.

    Interview Questions

    • "Tell me about a time when had to make a quick decision?"   Answer Question
  8. Helpful (3)  

    Business Office Associate Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at CarMax in February 2014.

    Interview

    Was contacted one week after submitting online application. Initial contact was friendly and brief - the woman I spoke with set up a next-day phone interview with me. After completing the phone interview, I was told that I would be contacted within a week if they wanted to continue on with the process. I was contacted by the same woman two days later and asked to come in for an in-store interview (scheduled for after the weekend). The in-store interview was about 2 hours, half of which was spent waiting for interviewers. It started with a brief online interview questionnaire asking simple questions about my work/life history (drug use, jobs omitted on application, history of theft?). I was interviewed, first, by a gentleman from a different department (standard interview questions, What do you know about CarMax? along with incident questions). I was then interviewed by a couple of managers (many of the same questions) and told they would be in contact with me within the next couple of weeks. I was contacted the next day and scheduled to come back in for a follow-up interview (scheduled for next week). All staff members I encountered were friendly and hospitable.

    Interview Questions

    • No unexpected, difficult questions. However, when being asked "incident questions", like 'Tell me about a time when you had to make a difficult decision in a quick manner...', they are looking for specific answers, nothing generalized.   Answer Question
  9.  

    Business Office Associate Interview

    Anonymous Employee in Irvine, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CarMax (Irvine, CA).

    Interview

    Nice office and friendly staff

    Interview Questions

  10. Helpful (2)  

    Business Office Associate Interview

    Anonymous Employee in Tinley Park, IL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at CarMax (Tinley Park, IL) in January 2014.

    Interview

    Phone interview with basic questions: your greatest strength/weakness; your availability to work evenings and weekends; brief work history. In person interview scheduled...step one is an online assessment; step two was an interview with Asst. Office Mgr (with Lead Bus Assoc observing); step three was interview with Office Mgr. Step four tour of area.

    Interview Questions

    • Your most frustrating or difficult experience in which you had to interact with a customer   Answer Question
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