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CarMax Collections Representative/Customer Service Interview Questions & Reviews

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Collections Representative/Customer Service Interview

Collections Representative/Customer Service
Kennesaw, GA

I applied online and the process took 2 weeks - interviewed at CarMax in June 2008.

Interview Details – General interview will be given over the phone, If you are asked for a second interview you will take a skills test that same day.WARNING if you pass the skills test you will be taken to the bathroom by the receptionist and given a drug test ON THE SPOT. This is a little unrattling because she not a medical professtional and its a bit unsettling to have a stranger speaking to you on the toilet. holding a stall.

Interview Question – Name a time when you had to deal with a irrate customer and collect funds?   View Answer

Negotiation Details – The more you are detail about your experience especially in collections the more you will be offered. And you may have a high possiblity of going to other departments if you have other strong skills

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