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CenturyLink Sales and Care Associate (Call Center) Inbound Interview Questions & Reviews

Updated Mar 29, 2014
All Interviews Received Offers

Getting an Interview  

88%
11%

Interview Experience  

60%
20%
20%

Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Positive Experience

Average Interview

Sales and Care Associate (Call Center) Inbound Interview

Sales and Care Associate (Call Center) Inbound
Phoenix, AZ

I applied online and the process took 5 weeks - interviewed at CenturyLink in February 2014.

Interview Details – Took some assessments and then had an interview with the sales supervisor and described my experience in sales and customer service, also had to name a couple of scenarios of what would you do if questions

Interview Question – Name a time you were challenged with a customer and how did it affect your company with the actions you took?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Sales and Care Associate (Call Center) Inbound Interview

Sales and Care Associate (Call Center) Inbound
San Marcos, TX

I applied through college or university and the process took 2 weeks - interviewed at CenturyLink in November 2012.

Interview Details – I met a CenturyLink recruiter thru a job fair on campus at Texas State University and from there went to their online site to put in the application. This took roughly an hour and a half, combining the assessments as well as the personality question testing.

I followed up roughly 4 days later after allowing the weekend to pass and called the recruiter who did an initial phone interview which passed. Afterward, I initially setup a 1 on 1 interview with the hiring manager, which later had to be rescheduled due to a scheduling conflict.

Once the interview day came, it was the usual STAR format so make sure to be detailed in your responses, which draw on your previous experience on Situation, Task at hand, and Response. If you do well on that portion, you have to do a role play with the interviewer which consists of selling a CenturyLink product based on a scenario which will be provided. And to my knowledge, you can assume anything you want. And I can't stress enough, TAKE ADVANTAGE of asking ANY and ALL questions before the roleplay if asked "Do you have any questions?"

The roleplay lasted roughly 10 minutes and afterward the interviewer told me he would be back in about 5 minutes, where he asked how I did and what I could have improved on. I was offered a conditional position pending a background check and a drug screening. From here, I should start the class on Dec 17th.

Interview Question – Tell me a time you had an irate customer and what you did to diffuse the situation?   Answer Question

Negotiation Details – No negotiation, expectation was already set when I met with the recruiter at a job fair, and was reinforced by the hiring manager. Its $10.50/hr plus commission.


Declined Offer

Negative Experience

Easy Interview

Sales and Care Associate (Call Center) Inbound Interview

Sales and Care Associate (Call Center) Inbound
San Marcos, TX

I applied online and the process took a day - interviewed at CenturyLink in September 2012.

Interview Details – It was a group interviewing process with about 10 other people. Upon entering the waiting room I glanced into the office floor where sales and calls were being held, all employees were dressed in street clothing. By far CenturyLink was one of the most unprofessional interviews ive ever been on.

Interview Question – There were no unexpected or difficult questions.   Answer Question

Reason for Declining – My previous education did not fit the job description.


Accepted Offer

Neutral Experience

Very Easy Interview

Sales and Care Associate (Call Center) Inbound Interview

Sales and Care Associate (Call Center) Inbound

I applied online and the process took a day - interviewed at CenturyLink in October 2010.

Interview Details – The recruiter gave me a call to ask some basic questions like, are you still interested in the position? do you have experience in customer service or sales, and then gave me a date and time on an interview. When I went to the interview it was like a job fair type of environment, where the recruiter talked about the position and explained that we would be interviewed individually by the supervisors. In my one on one interview I was asked about my sales experience, how I felt about commission based environment and ensured the training would teach me everything I needed to know about operating systems and how to be a great salesman. A week later I received a call from the recruiter to offer me the position.

Interview Question – Give an example of dealing with a difficult customer.   View Answer


Accepted Offer

Positive Experience

Easy Interview

Sales and Care Associate (Call Center) Inbound Interview

Sales and Care Associate (Call Center) Inbound

I applied online and the process took a day - interviewed at CenturyLink in December 2009.

Interview Details – First was a timed skills test - a simulation of incoming calls -get name-address spelling right on screen etc - one portion involved a minor detailed product offer portion - HAD to pass
2nd a detailed application
3rd 1:1 with general personality questions exclusively

Interview Question – None - general personality demeanor - how i would handle certain things -- that i knew or didnt know - what then etc   Answer Question

Negotiation Details – None - flat pay - offer.

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