Charter Communications Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Retention Specialist (9)
- Broadband Technician (8)
- Customer Service Representative (5)
- Sales Representative (4)
- Broadband Technical Advisor I (4)
- Broadband Installer (4)
- Broadband Sales Specialist (4)
- Dispatcher (3)
- Sales Advisor (2)
- Broadband Tech Specialist (2)
- Retention Advisor (2)
- Management Level Position (1)
- Producer/Videographer (1)
- Front Counter Sales Representative/Payment (1)
- BBT IV (1)
- Manager (1)
- Supervisor (1)
- Sales Representative (Call Center) (1)
- Broadband Tech Specialist I (1)
- Broadband Tech II (1)
- Bbi (1)
- Front Counter Ssa (1)
- Charter Communications DOS Specialist (1)
- Charter Communications Broadband Specialist I (1)
- Dispatcer I (1)
- Value Added Services Tech Support (1)
- Broadband Sales Advisor (1)
- Telephone Service Advisory (1)
- Customer Service and Sales Center Supervisor (1)
- Senior Level Analyst Position (1)
IT Interview (Positive Experience; Average Interview)
I applied online and the process took 3 days - interviewed at Charter Communications in February 2014.
Interview Details – Interview with a Director for a senior position
Interview Question – When did you Graduate from College? Answer Question
Systems Technician Interview (Neutral Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Charter Communications in February 2014.
Interview Details – I received a call from one of the hr reps to do a 10-15 minute phone interview which the rep asked my a few scenario questions and briefly asked about my availability she then told me to check my email the following day where I would find a test and questionnaire once I completes that I would hear from someone to set up and face to face interview. I completed the test and within 48 hours I received a call asking me to come in for a second interview we set up the interview on Thursday and Monday morning I had the interview the supervisor that interviewed me introduced herself and asked me if I had any questions for her which I did but I found it kind of strange that she would ask me that in the beginning of the interview since those questions are usually asked in the end of an interview we then continued on to the interview where she asked me at least 10 questions again based on past scenarios at previous jobs I noticed the lady had a blank stare when I started to give my explanations on my previous experiences she quickly went through the questions and told me that she would give the information to the hiring managers which would then make their decisions for whom they will choose to hire but I should hear something back within 24-48 hrs. I was pretty confident with my 2 interviews i had and also with the test I had taken since I do have previous call center experience after the 2nd day past i didn't hear anything back so i gave one of the hr. managers a call to inquiry she then stated that i should of received an email and they had did all of there hiring before i had my second interview she also stated that there were several of applicants that applied but did not get hired. i was satisfied with her answer until i started looking over my notes and in the initial phone interview the lady told me they were looking to hire people and start training march 3rd 2014 so now my question is did they really do all of there hiring in two weeks today is 2-22-2014 another week and a half until the training starts. so now i believe they were choosing applicant on a personal preference on whom they felt would personally fit into there center another issues was when we left from the room that i was been interviewed in the supervisor looks over in the center and starts shaking her head no but i paid it no mind then, but now i know she was telling someone no, which makes me feel uncomfortable about this interview. is charter communications being biases is there any body else out there whom feel like they were discriminated against in the interview process with Charter Communications? im curious to know was these new hires internal or external.....
Interview Question – what did you do when you had a difficult customer and what did you do? When a supervisor has had to give you negative feed back how did you accept it? View Answer
Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 4 days - interviewed at Charter Communications in January 2014.
Interview Details – Good interview experience where you are able to meet a recruiter to get a get view of the job. At that point after applying online you will be asked to me with a supervisor or manager at which time your experience will be asked about to see if you not only have the skills but have the correct fit as well.
Interview Question – N/A Answer Question
Network Specialist I Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Charter Communications in January 2013.
Interview Details – Phone interview. Asked questions about background, previous work experience, and so on. Also asked about certain situations.
Interview Question – Asking me technical questions that are easily attainable, but also easily forgettable if not working with it on a daily basis. Answer Question
Broadband Installer Interview (Negative Experience; Easy Interview)
I applied online and the process took 5 weeks - interviewed at Charter Communications in November 2013.
Interview Details – Took over a month to get an interview. Once there, they apparently was shocked that I was in my 50's and was not treated very well.
Interview Question – Rate my customer service skills on a scale of 1-10 Answer Question
Broadband Installer Interview (Positive Experience; Easy Interview)
I applied online and the process took 5 days - interviewed at Charter Communications in November 2013.
Interview Details – Conducted a phone interview that was fairly simple and straight to the point. I submted and application and hearing a call back from them soon
Call Center Agent Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 1+ week - interviewed at Charter Communications in February 2012.
Interview Details – HR contacts you first, and then offers you a first interview with a supervisor in the call center. Then, if you pass, you speak with the call center Manager. The questions are about your customer service experience, how you would handle certain situations, and opinions on different subjects. The only problem that I had was inflexibility of when I could interview with the call center manager. I had to take time off of my job to attend the interview, which cost me some money, since I was previously a contract employee.
Interview Question – How have you been a source of emotional support for others in your past work experiences? Answer Question
Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 months - interviewed at Charter Communications in October 2012.
Interview Details – Long process. Contacted by email to take pre employment exam on-line. If you pass, someone will call for phone interview. Then referred to hiring manager to set up interview.
Interview Question – Tell us about a time when you did not perform as well as you could have on the job? View Answer
Government Relations Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Charter Communications.
Interview Details – Applied on line. Called for phone interview the next day. In person interview the next week.
Interview Question – General questions, nothing difficult. A few behavioral, leadership type questions. Asked to explain various scenarios of how I handled situations in the past. Answer Question
Retail Account Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Charter Communications in June 2013.
Interview Details – Apply online very simple process. Automated email acknowledging receipt of information almost immediately. They called roughly 2 weeks after application to schedule phone interview, then reached initial phone interview to establish if I would move on in the process. That was followed by an email to schedule a "live" interview with the same person that did phone interview. I did not move on in the process but he indicated that there would be another interview with the next position up or HR depending on availability.
Interview Question – Most questions were the typical behavioral type questions Answer Question
Interviews for Top Jobs at Charter Communications