Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Interview Questions

Updated Dec 17, 2014
Updated Dec 17, 2014
89 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Broadband Technician Interview

    Anonymous Interview Candidate in Hickory, NC
    Anonymous Interview Candidate in Hickory, NC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Charter Communications in November 2014.

    Interview Details

    Applied 4 weeks ago and then I received a call form a women in Charlotte, asking me to take the assessment as soon as possible which sounds promising, like they need people. I took it on a Tuesday it was about one and a half hours to finish the assessment. Next day I was called to set up an interview for the end of the week, on Friday and the interview was different. The manager was very laid back and it seemed like there were supposed to be others interviewed as well but I was the only one who showed up. So he proceeds to tell me a little about the job and then I jump in asking as many questions about the job as I would assume are appropriate. Then the manager asks me why I haven't asked about benefits and pay and I told him it doesn't seem like something to ask on the first interview when I'm trying to get the job, he wanted me to ask the questions that way I could make an informed decision, like he really wants me to work for them which was great. I thought the interview went very well, now I'm just waiting for a call back in order to go through background check and drug test.

    Interview Questions
    • Why haven't you asked about the pay and benefits?   View Answer
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service and Sales Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Charter Communications.

    Interview Details

    applied online - was contacted to complete assessment - assessment was online and timed - it was a lot of reading charts and graphs and pseudo-bills - I was unable to complete. Was not contacted with the results for a few weeks and I had difficulty tracking down an HR rep - when I did, they confirmed that I had completed all necessary and would be contacted by a rep - eventually I was. Completed two phone interviews and was called in for a direct interview with multiple managers - questions were very straight forward. Was offered the job and came into office to complete drug screening (mouth swab) and was hired

    Interview Questions
    • very simple and straight forward- mostly with regards to handling difficult customers   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Broadband Installer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Charter Communications in October 2014.

    Interview Details

    I applied to an add I found online. I got a phone call to schedule an interview as well as an over the phone interview about a week later. Also they had me take an online quiz/survey with some simple mechanical questions and simple math questions. The "in person" or 1 on 1 interview was really easy I was just asked a series of basic questions pertaining to my work experience. (ex. "can you give me an example of a time you had to deal with an angry customer".)

    Interview Questions
    • Describe the most technical or challenging thing you at your previous job.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Telephone & Internet Repair Tier II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Charter Communications.

    Interview Details

    Four interviews. All done the same day. The first was a interview with HR and as long as you did well, you progressed to the next step. The last was with the director of IT. Offer at the end. After accepting they performed a hair based drug test. In which with permission, they cut a small piece of hair to submit it overnight for a drug screen.

    Interview Questions
    • Nothing was out of the ordinary. Basic interview questions and covering my background.   Answer Question
    Negotiation Details
    The offer I got was a flat rate. There was no chance to ask for more at the time.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Broadband Technical Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Charter Communications.

    Interview Details

    You are called in for an assessment which is very easy and afterward you stay for a face to face interview with HR. The interview asks basic questions like describe a situation where you had an irate customer and how did you deal, name a time you when about and beyond, how well do you handle stress etc.

    Interview Questions
    Negotiation Details
    No negotiations. Set pay.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Broadband Installer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Charter Communications.

    Interview Details

    The interview went great! There were three supervisors and the HR gal, asking me easy enough question basically about my past experience. The person who talked the least was the one who hired me, which is great because he seems like he would be a good supervisor.

    Interview Questions
    • Why was the management bad from your previous employer. Yeah, that was 10 years ago so I fumbled a bit.   Answer Question
    Negotiation Details
    It was the basic offer at 13.00 a hour.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Design Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Charter Communications in August 2014.

    Interview Details

    Due to my location in relation to the site, did a phone interview with hiring manager, did a webex technical interview, then 2 more phone interviews with a peer manager and the director of the division. In total took about 4 weeks from time of application to the end of the process, including a holiday.

    Interview Questions
    • Several technical questions that delved deep into L3 technologies, had to shake the dust off some of my knowledge to thoroughly answer since they weren't every day topics.   Answer Question
    Negotiation Details
    Their first offer was a bit below my expectations. I requested the salary again that I had put on my application and after a few days, they met my desired salary.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Broadband Technical Advisor I Interview

    Anonymous Interview Candidate in Louisville, KY
    Anonymous Interview Candidate in Louisville, KY
    Application Details

    I applied online. The process took 3 weeksinterviewed at Charter Communications.

    Interview Details

    If you are called into an interview for HSI and TTM they will have a randomly selected floor supervisor come down and interview you. There will be a technical knowledge test. Don't fret though because there were a few people I knew there that failed all the questions (the test is pretty easy like what's a modem etc...) If you pass your drug test you will get the job.

    Interview Questions
    • I was technically savy before working there but some people may be surprised by them asking you what an operating system is.an example of an operating system is Windows.   Answer Question
    Negotiation Details
    No offer, everyone starts out at the same pay rate.
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Technical Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2 daysinterviewed at Charter Communications.

    Interview Details

    I went to a job fair and I could not be more pleased with how it went. They did not waste my time. I was moved through the processes of three interviews quickly. The people were friendly and nice.

    Interview Questions
    • They did not ask any questions that I could not easily answer.   Answer Question
    Negotiation Details
    There was no negotiations. I was told the rate, take it or leave it.
    Accepted Offer
  11.  

    Sales Representative Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied online. The process took 4 daysinterviewed at Charter Communications.

    Interview Details

    The initial interview process went well however every manager happened to be very busy at the time so it took a bit for anyone to get to me. The recruiter was kind though and kept stopping by to see if I needed anything and to let me know that they hadn't forgotten me. When a manager was finally available he was very polite, answered all of my questions, and gave me a decent rundown of what was to be expected from the position I was applying for.

    Interview Questions
    • The most difficult thing wasn't necessarily the interview questions but the two hour long assessment required to being hired.   Answer Question
    Accepted Offer
    Easy Interview

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