Charter Communications Interview Questions

Updated Jun 29, 2015
110 Interview Reviews

Interview Experience

Interview Experience

70%
19%
10%

Getting an Interview

Getting an Interview

83%
9%
2%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

110 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1. Helpful (1)  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Louisville, KY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Charter Communications (Louisville, KY) in June 2015.

    Interview

    I went online and applied for a customer service position. I was called about two weeks later and was told that applied for technical support. I do not remember doing so because I do not know much about internet and telephone troubleshooting, but I went with it. I was given a quick phone interview (they will ask if you know how to use Microsoft Word and what knowledge you have in hardware. Don't sweat it be honest, I told him I didn't know much and told him as much as I knew). I was then given an online assessment, passed it and was asked to go into a group interview. After the group interview I was asked to come in for a final interview and I was asked more troubleshooting questions. Again don't sweat it be honest. They train you for 8 weeks so they just want to see what you know. I was given the job on the spot after the last interview.

    Just be honest, do not lie and say you know something when you know you don't. That will make you look worse in the long run. Just know you will be trained and there is no need to stress yourself out. They just want to know if you have people skills and are friendly.

    Interview Questions

    • What are the three main wires to a modem?   1 Answer
  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Charter Communications (Portland, OR) in May 2015.

    Interview

    The interview starts off with a basic aptitude test on the computer. This just makes sure you are actually able to do the job you are applying for. Then upon completion in a reasonable time, they will schedule you for a second interview. In that interview they will ask you how you would handle specific troublesome situations, or how to handle specific stressors, or giving examples of specific situations. If that is done and they like you, they do a recap interview with an upper HR Manager, and spend 20 minutes or so on the floor with an experienced rep, to make sure you still want it. Afterwords they ask you some questions about the calls you listened to, and questions on how you would have handled certain things.

    Interview Questions

    • Be prepared to answer: How would you handle a disgruntled customer?   Answer Question
  3. Helpful (1)  

    Software Developer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2+ monthsinterviewed at Charter Communications.

    Interview

    The application and interview process was convoluted. I was asked to submit an application for an entirely different job because the hiring manager wasn't able to get an application for the job I wanted to apply for up on the website. I had one phone interview with someone who didn't know what job I was applying for so he told me he didn't know what types of questions to ask. The in person interview was better, but the majority of the interviewers still didn't ask questions pertinent to the position, so I left feeling like I hadn't demonstrated any ability to do the job.

    The drug test and background check were also unpleasant. I had to wait over 6 hours at the drug testing facility they sent me to, and the background check team in India called every day regarding an internship I had 10 years ago at a company that had since gone out of business.

    Interview Questions

    Negotiation

    I wasn't given the opportunity to negotiate anything.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Direct Sales Representative Interview

    Anonymous Interview Candidate in Newtown, CT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Charter Communications (Newtown, CT) in April 2015.

    Interview

    Pretty easy interview. One thing that was different was they had a list of questions that dealt with social and personal experiences. Also I had to sell them a pen on the spot which was great because they can get an idea of how skilled you are.

    Interview Questions

    • Where do you see yourself in five years?   1 Answer
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Long Beach, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Charter Communications (Long Beach, CA).

    Interview

    Phone survey and test, phone interview, one on one interview. then go through a six week training with a test at the end you must pass to hit the floor.

    Interview Questions

    • What would you do if you got a angry customer.   1 Answer
  7.  

    Broadband Installer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at Charter Communications.

    Interview

    Basic questions, but a lot of them, oral swab drug test. Two separate interviews, but they were back to back in the same day. It took a while for them to call me after I had applied online, about 3 months. Apparently they were going through a lot of hiring at the time, but still only brought on 1 or 2 guys. Other than that the training you get is really great actually.

    Interview Questions

    • Do you have references with you?   1 Answer
  8. Helpful (1)  

    Advanced Video Engineer II Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at Charter Communications.

    Interview

    The interview process was personal, involved questions about Linux, networking, cable, and general problem solving logic. Team fit is an important aspect of the interview.

    It took over a month for the hiring process. The position was a six month contract to hire position, but Charter is growing and conversions happen quickly.

    Interview Questions

    • What do you know about cable?   Answer Question
    • How would you troubleshoot a connection breakdown between servers?   Answer Question
    • What command would you use to determine the listening ports on a Linux machine?   Answer Question
    • How would you check if a specific port is open on a Linux machine from a remote server?   Answer Question
  9.  

    Software Engineer Interview

    Anonymous Employee in Dallas, TX
    Declined Offer
    Positive Experience

    Application

    I applied online. The process took a weekinterviewed at Charter Communications (Dallas, TX) in March 2015.

    Interview

    the interview was over the phone and lasted approximately two hours. Very formal and very technical. You must have a vast experience and be able to multitask. You will be placed in several situations and ask how would you resolve that particular issue

    Interview Questions

  10. Helpful (2)  

    Sales Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Charter Communications.

    Interview

    The interview process went well. It started off with an easy phone interview which was about 23 minutes or more with basic interview questions. I got invited to take the assessment and was immediately interviewed again with a sales manager who asked me the same questions as whats was in the phone interview. I was then offered a job. Process from app fill out to signing was about 4 days total.

    Interview Questions

    Reasons for Declining

    There was another job offer on the table that was much more appealing.

  11.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Bridgeton, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Charter Communications (Bridgeton, MO) in January 2015.

    Interview

    Applied online, heard back for a phone interview less than a week later. An online assessment was emailed and completed, then they called on the next business day for an in-person interview with the department supervisor on the next day. He had a list of questions to ask, but was still conversational; interview didn't feel stiff and formal. One day later, I got a phone call with an offer, and went in the next day to sign the paperwork, do the drug test (mouth swab), and authorize a background check.

    Interview Questions

    • A hypothetical scenario about what questions you would ask if you were doing catering for an event. I'm not sure if it really was a hard question, but I kinda spaced when I suddenly realized how hungry I was.   Answer Question

Work at Charter Communications? Share Your Experiences

Charter Communications

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.