Cheesecake Factory Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Server (52)
- Hostess (13)
- Food Server (10)
- Baker (6)
- Front Desk Host (5)
- Cashier (4)
- Hostess/Front Desk (4)
- Kitchen Manager (3)
- Busser (3)
- Restaurant Manager (2)
- Executive Kitchen Manager (2)
- Bakery (2)
- Line Cook (2)
- Waitress (2)
- Host (2)
- Dishwasher (2)
- Hostess/Front Desks (1)
- Cashier/Bakery (1)
- Grill/Fry Line Cook (1)
- Manager of Instructional Design (1)
- Hourly Server (1)
- Salad, Production, and Slicer Prep Cook (1)
- Operations (1)
- Server/Trainer (1)
- General Manager (1)
- Senior Business Analyst (1)
- Regional Facilities Manager (1)
- Staffing Coordinator (1)
- Front Desk (1)
- Senior Restaurant Manager (1)
Cashier Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 2 days - interviewed at Cheesecake Factory in May 2014.
Interview Details – They asked me to come in within a day of filling out the application form, I waited 20 minutes to be interviewed, they all were staring at me. I was the only one dressed up and everyone else wore jeans and tank tops. upon being interviewed, they asked me qustions that I filled out on the application survey. I have no job experience and just got my GED and I believe that's what didn't get me the job, hardly any sales experience. the interview only lasted 5 minutes and barely asked any questions. I felt also overwhelmed by such a big company. "If you don't hear from us within 24 hours, we chose to go with other candidates" yeah because of the barely any sales experience. but always will support this company. overall I blew it because of my nerves and pressure. there will be other opportunities.
Front Desk Host Interview (Negative Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Cheesecake Factory in March 2014.
Interview Details – Got a call from front desk manager, came in for an interview, then set up for a second interview with the gm, gm didn't seem to like me said he would call me in 12-24 hrs since he was still "reviewing applications"
Interview Question – Tell me about yourself, what was a time you went above and beyond for a customer, how important are rules. you also ask them questions. Answer Question
Very Easy Interview
Hostess Interview (Negative Experience; Very Easy Interview)
I applied online and interviewed at Cheesecake Factory.
Interview Details – Applied online and got a call for an interview. Went in and had a very short and easy interview, he basically just explained the position. He set me up with a second interview, went in, and waited with other interviewees. He came in and notified us that all of our interviews got cancelled. So, got set up for another interview on the same day of the next week. Got a call the day before and got cancelled again claiming that everyone was on holiday. Never heard back.
Interview Question – No unexpected questions. Answer Question
Kitchen Prep Interview (Positive Experience; Easy Interview)
I applied online and the process took 5 days - interviewed at Cheesecake Factory in December 2013.
Interview Details – A listing was made on Craigslist for Kitchen Prep positions. Through this listing, I applied on the Cheesecake Factory online website and heard back about 4 days later from the Kitchen Manager. We set up an interview for the next day at 1:30.
Coming to the location, all the workers I met were very friendly. I came early, informed the host about my interview, and the interviewer came out and acknowledged me right on time. He told me to take a seat in the bar area while he got a copy of my application, and a waitress shortly served me a glass of water, let me know my interview would start promptly, and told me to let her know if I preferred anything else than water. Wow- such a professional and friendly vibe, employees are really on top of things here.
Within five minutes, the interviewer came to my table to interview me, accompanied with another person. Neither of these men were the kitchen manager that called me in, but the interviewer was actually the head chef and the man accompanying him was the trainer that was just shadowing the interview so he would where he needed to train me.
It was a relatively short interview, about ten or fifteen minutes, that consisted mostly of simple questions related to previous restaurant experience. The interviewer also was very concerned on the ability to handle fast-paced, high-volume work at all times.
After the interview, the men went to go consult with the Kitchen Manager to make a decision regarding if they will make the next step in the process, which would have been an interview with the Kitchen Manager. The first interviewer returned in about five minutes and let me know that they were very interested in my experience in a bakery, but could not offer me the Kitchen Prep position they were looking to fill because the experience did not relate enough. The interviewer did let me know that if any positions in the bakery or positions that were more applicable to my experience opened up, they would give me a call.
Interview Question – What was your favorite item you made? And can you please explain how you made it? View Answer
Dishwasher Interview (Negative Experience; Difficult Interview)
I applied online and the process took 3 days - interviewed at Cheesecake Factory in October 2013.
Interview Details – I was recommended by a friend, and called in one or two days after applying to the restaurant which at the time was still being built. Two interviews, the first was good and the second was terrible. These were my first interviews ever. The first guy was cool, and that interview went pretty well. He asked me why I wanted to work there, if I could handle a 10 hour shift, also about a time when I overcame a tough moment. He said he would call my references and call me back. I got called back by another manager the next day and went in for a second interview. He asked me why I wanted to work there. Then he asked me how I get pumped up, and followed that with "I need someone who..." ...( he couldn't find the word) then I said "is passionate". He told me he couldn't see me doing that. It was the way I talked that made him think that. Then he asked me how I would handle 4 or 5 people telling me what to do at the same time (stress), I told him that it did not affect me because the past few semesters I had taken more units than before and I had done really good. He ended the interview 5 seconds after that. He said he would hold on to my application and call me if anything came up because they are always hiring. I did not like the second interview because the guy was just making assumptions about me and how I would perform on the job. He thought I couldn't be passionate about what I do just because I did not show it in my voice. I regret not asking him how he did it because he was talking with zero passion during the entire interview, not only that, I felt like he was talking down to me. He also assumed that I could not make it because I had not had a job yet.
Interview Question – How would you handle four or five people telling you what to do at the same time? Answer Question
Busser Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 1 week - interviewed at Cheesecake Factory in October 2013.
Interview Details – Applied online and got a call back a week later. 1-on-1 interview. Interviewer began with generic experience questions and why I wanted the job. Proceeded the interview with a paper that I had a list of questions that ranged anywhere from leadership questions to scenario questions. I was asked 5 of the questions. If the question is too difficult you can always ask for another one.
Interview Question – Be prepared to answer scenario questions and give examples of excellent customer service that you've experienced in the past. Answer Question
Hostess Interview (Neutral Experience)
Interviewed at Cheesecake Factory
Interview Details – Application process is long. You apply online and someone will call you if they are interested. First, I went in and they manager was extremely nice and seemed like she wanted to help me get the job right away. They told me to apply online and call their hiring manager. They scheduled an interview for the next day. I ended up waiting for about an hour before they found time to interview me. But, the servers, hosts, and other managers were extremely nice and continued to ask me if I wanted anything to eat or drink. I was finally interviewed. It was pretty standard. They scheduled a second interview on the spot, but I ended up declining the next day.
Interview Question – Why should we hire you? Answer Question
Very Difficult Interview
Manager of Instructional Design Interview (Negative Experience; Very Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Cheesecake Factory in March 2013.
Interview Details – Phone screen
Interview Question – What do you know about Learning Management Systems? View Answer
Very Difficult Interview
Food Server Interview (Negative Experience; Very Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Cheesecake Factory in June 2013.
Interview Details – Filled out online application, which included a test very similar to the SAT, and a personality test. Received phone call promptly for a phone interview. Answered all questions and made a date for an in-person interview. Upon arriving at the first interview, I arrived early but had to wait about 20 minutes or so (understandable, considering that the restaurant looked somewhat busy). First manager interviewing me was very polite and friendly, outgoing, and made me feel exceptionally welcome. Asked me objective questions about how I could greatly apply my skills directly to the restaurant--how can we bring out the best in you? I had taken quite some time to thoroughly research both the menu and the company itself prior to the interview, and had an opportunity to share my prior serving experience with this first manager, who was very warm and kind. I felt the first interview went exceptionally well... This manager scheduled me to meet with a higher manager at a later date --I was very excited. The second interview was quite a different story altogether! I arrived on time but again had to wait a rather lengthy amount of time in order to simply meet with this said manager. I was greeted somewhat coldly--the rigid handshake, complete with a frown followed by other subtle cues to further indicate that my chances were likely all but in vain. The questions were asked in a stiff, terse, and unwelcoming tone, read like a laundry list from A to Z, giving me a very unwelcoming feeling. At the very least, I was given a day when their ultimate decision would be made, but to be quite honest with you readers--looking in hindsight--I was very sorely disappointed at the experience and feel somewhat shocked at how oppositely I had been not only greeted but interviewed when comparing the first interview from the second one.
Interview Question – If you made a mistake that went unnoticed, what would you do? It was a vague question, which I needed clarification on. View Answer
Server Interview (Neutral Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Cheesecake Factory in November 2012.
Interview Details – I applied online. Got called for a interview. Checked in at the hostess station - and was sent to the back corner of the restaurant to wait for the interviewer. I had to sit and wait for like 15 mins before the interviewer showed up.
Interview Question – I was asked to describe a dish that I serve at my current restaurant with as much detail as possible. Answer Question
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