Cigna Customer Service Representative Interview Questions

Updated Aug 15, 2015
15 Interview Reviews

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Helpful (5)  

Customer Service Representative Interview

Anonymous Interview Candidate in Saint Louis, MO
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 1+ week. I interviewed at Cigna (Saint Louis, MO).

Interview

Applied for the job through indeed received a email to set of a phone interview 2 days later had phone interview friday took about 30 mins offered a face to face interview was done 5 days later met with 2 individuals one person took notes the other right off questions. Also watching a 8 minute video about hiring and working at cigna. Also went over training, pto, dress code etc.it went really well i was very nervous before the interview but the questions were fairly easy answered all questions right on the spot no hesitation. Currebtly waiting to hear back if i got the job or not but im hoping i do. :)

Interview Questions

  • Why do you want to work for cigna?   Answer Question
  • Tell me a time when the furst result didnt work and you had to go a different route?   Answer Question
  • How many day do you think is acceptable to take off in a year? And for what reasons?   Answer Question

Other Interview Reviews for Cigna

  1. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Cigna.

    Interview

    Applied online and was contacted about a month after do to a phone interview. Very unexpected and on the spot but I did well. Then HR sent my number to the hiring manager who then contacted me for an in person interview. Panel interview with six questions. They let you go over them and then they begin. They look for very brief but concise answers. Was offered the job few days later.

    Interview Questions

    • Describe a time you dealt with a difficult customer how did you handle the situation?   Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Interview

    Interview was short and just asked scenario questions about how well you work with others and how you handle dissatisfied customers. They did not explain the functions of the job clearly.

    Interview Questions

    • can you describe a time you made an disgruntle customer happy.   1 Answer

    Negotiation

    There was no negotiation phase

  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Declined Offer
    Easy Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at Cigna.

    Interview

    I had a phone interview which consist of behavioral questions. The HR lady then scheduled me for an interview with two of the hiring managers. The interview was quite easy. I then got a call for a second interview which went quite well. I was offered the job a week later.

    Interview Questions

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  5. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Cigna.

    Interview

    Filled out application online, face to face interview, easy questions, nothing really stood out. Typical customer service experience was necessary. The shift hours are not really good. And the building was kind of difficult to find.

    Interview Questions

    Negotiation

    No negotiation

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. I interviewed at Cigna.

    Interview

    Good.

    Interview Questions

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Nashville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Cigna (Nashville, TN) in April 2014.

    Interview

    First I received an email from a recruiter on a Friday regarding interest in having a phone interview. I responded and had a phone interview the following day. The phone interview was pretty normal question that took about 15 minutes. He thought I would be a good fit to move forward for a face to face. He said I would receive an email from the people who set up time for face to face interviews. I did receive that the following day. That I scheduled my face to face with the manager snd supervisor of the call center. So the time linr went like this. Monday phone interview, Tuesday schedule gscr to face interview, Thursday face to face interview, Friday extended job offer and accepted. It two weeks to process my back ground and drug screen.

    Interview Questions

    • Tell me s time you had to settle a confrontation between two of your colleagues?   Answer Question

    Negotiation

    No negotiation

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Cigna in February 2014.

    Interview

    My application was submitted online. I received an email requesting an interview be done via email in lieu of phone interview. I heard from HR one week late, where a review of my interview answers was conducted. I was offered a second interview on site. I received job offer two days later.

    Interview Questions

    • How did you deliver a difficult message to a coworker?   Answer Question

    Negotiation

    There was no negotiation. The background check is very stringent. Cigna checks employment history (start and end date), education, and criminal history. Overall I had an average experience.

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Cigna (Saint Louis, MO) in December 2013.

    Interview

    Phone screening three weeks before the start date. Next was a panel interview with 2-3 people, about 2 weeks before start date.Then, a recruiter called to discuss wages once the job was offered (wages are negotiable). The job actually began about 10 days after the wage was agreed on.

    Interview Questions

    • Tell me about a time that you had a difficult descision to make, on the job or in life?   1 Answer
  10. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Cigna in September 2013.

    Interview

    Application and hiring process is completed on the computer mostly. (Except for the interview.) I applied through a job website, and received a phone call for a phone interview a week or so later. I was then asked to do a 2:1 (Interviewed with two managers.) interview a week later. Then when I went to the interview, you waited for the manager to call your name. (Expect many others to be there too.) Allow yourself a good hour and a half for this process. Received offer on the phone, and was told in a couple of days, I'd have to take a drug test and complete/pass a background chec to maintain the offer. You'll need a computer and internet to complete the rest of on-boarding process.

    Interview Questions

    • Describe a time in which you may have over-looked a detail or details that may have created a problem for a customer, how did you figure out the issue, how did you resolve the issue, and what did you learn from the issue?   1 Answer

    Negotiation

    I received a call from an HR Manager giving me the salary rate. I accepted.

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