Citizens Financial Group

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Citizens Financial Group Banker I Interview Questions & Reviews

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

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1 person found this helpful

No Offer

Positive Experience

Average Interview

Banker I Interview

Banker I
Plymouth Meeting, PA

The process took 3 weeks - interviewed at Citizens Financial Group in February 2010.

Interview Details – After taking an assessment at Citizens website, I received a phone call from a recruiter in Rhode Island. He asked my a couple of questions to qualify me for employment and also a couple of questions about how I would handle a few customer service situations. I was then asked to do an interview day where I sat with 2 branch managers in my area. This was mostly a fit interview with behavioral and sales questions. The interviewers were very nice and made the process comfortable. I did not get an offer at this point, but I realized that I never actually applied for any of the job postings online. I applied yesterday online for a few positions and received another phone call today asking about my availability for a couple locations and scheduled another phone interview.

Interview Question – Explain to me how you have handled a difficult customer situation and how you resolved the problem.   Answer Question


No Offer

Neutral Experience

Average Interview

Banker I Interview

Banker I

I applied online and the process took 1 week - interviewed at Citizens Financial Group in April 2012.

Interview Details – I completed an online application and then attended a local open house at one of the nearby bank locations.
I met with two managers separately, one male and the other female. They have many openings for personal bankers as well as for tellers that they are seeking to fill. According to the one manager, they have a fairly high attrition rate because of the demanding sales expectations. The female manager was quite candid about how difficult the job can be. Employees are evaluated by customers frequently and your reviews must be positive. Additionally, the monthly new loans and new accounts that must be opened per month are set at high numbers. I worked at a local community bank for two years and I suppose they wanted to impress upon me that the environment at Citizen’s is much more challenging. They also made it clear that employees are expected to be able to work any day of the week - Monday through Sunday. I did appreciate the information but I felt prejudged based on my past experience. In any event, I was glad to attend the open house and learn more about Citizen's Bank. I had a fair experience. I felt that it could have been a more professional atmosphere similar to other open house events that I have attended.

Interview Question – Tell me about your previous work history.   Answer Question

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