Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Interview Questions

Updated Oct 12, 2014
Updated Oct 12, 2014
69 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Contact Center Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 6+ weeksinterviewed at Citizens Financial Group.

    Interview Details

    The easiest way to get hired is by applying through a staffing agency. The process from application to start date is about one and a half month. The staffing agency will contact and inform you of when to go for your interview at the contact center. My interview was done with two people. One asked the questions and the other took note of what I said. They asked a lot of questions but all of the questions were regular interview questions. No oddball or unexpected questions. Be prepared to give an example of a difficult situation at work.

    Interview Questions
    • The most difficult question was giving an example of a challenging experience at my previous employment and how I handled it.   Answer Question
    Negotiation Details
    I did not negotiate because I thought the salary was good.
    Accepted Offer
    Positive Experience
  2.  

    Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone then face to face. Some interview with regional others with just the branch manager it's an easy process not very hard at all. The the the the the the the the the theyou

    Accepted Offer
  3.  

    Personal Universal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Citizens Financial Group in August 2014.

    Interview Details

    Applied online, had one phone conversation with a recruiter in which we discussed salary, hours, and my resume. Had one in-person interview with the manager of the branch at which I would be working, and another interview a week later with the regional manage of CFG. I was called by a recruiter three days following the interview with the regional manager, and followed up with an offer letter via email. Within in a week from that, I did start up paperwork (all online) and got my fingerprints taken. Overall, the process was very easy and done mostly via email, which was convenient.

    Interview Questions
    • What do you think this job is? Give me an example of what you think your daily tasks would be.   View Answer
    Negotiation Details
    I was able to negotiate on the salary, but only to a certain degree due to my lack of experience in the field.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Personal Banker Interview

    Anonymous Interview Candidate in Middletown, CT
    Anonymous Interview Candidate in Middletown, CT
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at Citizens Financial Group.

    Interview Details

    Had one interview with the BM and ABM. BM called back and told me next steps to follow with human resources. Process was easy. Overall process took approx 10 days. Salary was told to me and growth was discussed at interview, though it never happened during my career with this company. Looking back I feel that I was fooled during the interview to what the job was really like.

    Interview Questions
    • What experience do you have with being turned down in sales.   Answer Question
    Negotiation Details
    They told me the pay and I couldn't neg because I didn't have previous banking experience
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Assistant Branch Manager - Instore Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Citizens Financial Group.

    Interview Details

    takes a month or so due to fingerprinting, mostly there are 2 interviews sometimes 3, they often have job fairs, stop by any branch and ask when the next one is. You can apply on line.

    Interview Questions
    Accepted Offer
  7.  

    In Store Branch Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2+ weeksinterviewed at Citizens Financial Group.

    Interview Details

    Initial interview was with a branch manager with a very standard interview guide. I answered situational questions. About a week later, I interviewed with the retail director for the market. 2 hours after the interview, the recruiter called me to offer the position.

    Interview Questions
    • "Tell me about a time you had to coach an employee to reach goals..."   Answer Question
    Negotiation Details
    No negotiations were made.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Personal Universal Banker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Had one interview, was pretty straight forward, asking standard behavioral questions you would find in any interview help guide online.

    Interview Questions
    Accepted Offer
  9.  

    Personal Banker Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Citizens Financial Group in July 2013.

    Interview Details

    Three interviews. The first was a half hour over the phone with an HR pre-screen individual. Met with branch manager and regional VP over the course of the next three weeks. Received offer on 4th week which was pretty good but had already taken a job with TD

    Interview Questions
    • A couple of situational questions: How would you handle an irate customer? What would you do if you knew a fellow employee was breaking a rule repeatedly?   Answer Question
    Reasons for Declining

    Had accepted another offer

    Declined Offer
    Positive Experience
    Average Interview
  10.  

    Personal Banker Interview

    Anonymous Interview Candidate in Buffalo, NY
    Anonymous Interview Candidate in Buffalo, NY
    Application Details

    I applied online. The process took 1+ weekinterviewed at Citizens Financial Group in July 2013.

    Interview Details

    I initially applied online, and had to complete the banker assessment, as well as fill out a traditional application, based off my resume, which I had uploaded. I was called the next morning by the HR recruiter for my area, and was asked to schedule a phone interview for later that week. I had the phone interview, which lasted about 30 minutes, and included the recruiter telling me a lot about the position and company in general. I was told that the branch manager would call after the weekend to set up an in person interview, and was surprised when he called later that day. I set the interview at the branch up for the following monday, had that intervew and was contacted later that same day to schedule the interview with the regional manager. After everything, I was contacted the same day as my final interview to be offered the position, pending results of my background check and employment verification. VERY quick moving, now just waiting for the okay to give my notice at my current job!

    Interview Questions
    Negotiation Details
    I was offered more than I asked, so was not prepared to negotiate.
    Accepted Offer
    Positive Experience
    Difficult Interview
  11. 1 person found this helpful  

    Branch Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Citizens Financial Group.

    Interview Details

    Quick Interview process. Background checks including credit. Will meet with Regional Manager. There will be 1 meeting. Interview will be about 45 minutes to 1 hour long. You will be have to apply online and an HR representative will call you to set up the meeting. Hr representative will take some time to ask you questions before your face to face meeting with the regional manager.

    Interview Questions
    • You will be asked all different questions, mostly about sales. You will have to answer leadership questions. They will want people that want to get out of the branch to grow the revenue for the branch and also somebody that can lead and teach their team. You will be judged on your appearance. So have no tattoos present or piercings.   Answer Question
    Negotiation Details
    They will ask you how much you would like to make, but they will have a number in mind. I did not negotiate my salary. I was okay with the range.
    Accepted Offer
    Positive Experience
    Easy Interview

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