CompuCom Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
80 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Help Desk Analyst Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through a recruiter. The process took a day - interviewed at CompuCom in September 2010.

    Interview Details

    When I started pretty much all hires were 90 days temp to perm. So I went through an agency to be hired on. The recruiter gave me a list of questions they would ask, what is an outlook pst, a template .dot file. Then a mock user to you agent situation where the goal is to either make you crack and get angry or break down and cry. So to see how you handle an angry caller. At this point in this companies place in the market/profit happiness, they only care about how you will search in the knowledge base or google for the technical answer and handle an angry caller because you really have no technical experience and you don't lose your cool when it gets obvious you are incompetent at what you do.

    Either way keep your cool and answer all questions with I'm no completely sure but I would search the knowledge base or online and you're golden. Show up everyday on time and they'll never fire you because you're hired on at $15 an hour and if you take 2-3 calls an hour and create a ticket, you're making money for the company.

    They used to require an a+ certification after 90 days, but now it's obvious they don't/can't expect it with the talent they hire on these days.

    If you can keep your cool and act like you know enough to get through the interview, then you're good for CompuCom. Just remember that if you are good enough to get your A+ and learn from what you do there, you don't belong there and get out after 2-3 years max.

    Interview Questions
    • How do you feel about no raises, but more work year after year?   View Answer
    Negotiation Details
    What is your breaking point of being whipped for years?
    Accepted Offer
    Negative Experience
    Average Interview
  2.  

    Staff Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at CompuCom.

    Interview Details

    The interview was pleasant, and six-month contract before the direct hire.During the contracting they did not tell me I was on a probationary test. Being proficient at what I did and proving myself to be a capable installation technician. It was near the end of the project that I was finally told CompuCom would like to hire me.

    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Field PC Technician Interview

    Anonymous Interview Candidate  in  Manchester, NH
    Anonymous Interview Candidate in Manchester, NH
    Application Details

    I applied through a staffing agency. The process took 3 days - interviewed at CompuCom in July 2014.

    Interview Details

    Got a call from Insight Global recruiter saying she found my résumé on Monster. Weird because I've applied to this job two or three months prior anyway but ok. I sound like a good fit. Well when they finally got the manager to call me he didn't askant technical questions and was only around fifteen minutes long. About fifteen minutes after I got off the phone with him, my recruiter called up and said I got the job.

    Interview Questions
    Negotiation Details
    Make sure you get the price you agreed upon. My first two checks were short money.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Supply Chain Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at CompuCom.

    Interview Details

    HR contacted me and when I called her back, she didn't get back to me until 3 months later. I realize now, that I should have saw that as a sign. Later I had three interviews all which lasted about an hour.

    Negotiation Details
    Horrible. They kept asking me what I was looking for in a salary. I told them and they acted like it was fine. When they called me, they offered me 4K less than what I said during my interviews. I tried to negotiate more and they came up 1K.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Network Administrator Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 1+ week - interviewed at CompuCom.

    Interview Details

    Interview was short concise and ultimately irrelevant. While it doesn't speak well to me, they don't have a difficult vetting process for hiring. From what I got, so long as you look good, your core competency doesn't matter.

    Interview Questions
    Negotiation Details
    Take it or leave it.
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Technical Support Tech Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 days - interviewed at CompuCom.

    Interview Details

    the interview process was done all on line. Saw an advertisement online, sent resume and cover letter through e-mail to CompuCom. Next day had a telephone interview and online test. Two days later I was hired.

    Interview Questions
    Accepted Offer
    Positive Experience
  8.  

    Service Desk Tech Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took a day - interviewed at CompuCom.

    Interview Details

    I applied through a staffing agency and was contacted within a week with a potential interview with CompuCom. The day of my interview was very relaxed. They asked a couple of general questions and a few simple technical/troubleshooting questions. Basically they just wanted to see how was your customer service skills and how well you could explain the process of a troubleshooting problem.

    Interview Questions
    • Explaining how I would give instructions on solving an issue on the computer/printer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Field Services Technician Interview

    Anonymous Interview Candidate  in  Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied through a recruiter. The process took 5 days - interviewed at CompuCom in February 2011.

    Interview Details

    Email contact, phone contact, phone interview, online evaluation, online training with webinars then out the door to partner training. Then you are on your own. Be your own boss or your RTL will tell you about it.

    Interview Questions
    • If you are A+ Certified you are good to go. Otherwise you need to complete it within 90 days of employment.   Answer Question
    Negotiation Details
    There is very little negotiation at this stage. When I hired on the company was different. There has been purchasing, reorganization, and pay cuts. They pay decent for entry-level technicians and you can't beat a field tech job if you haven't tried it yet. Go for it.
    Accepted Offer
    Neutral Experience
    Easy Interview
  10. 1 person found this helpful  

    Help Desk Support Technician I Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through a staffing agency. The process took 2 days - interviewed at CompuCom in July 2013.

    Interview Details

    The interview was incredibly easy. I went in on a thursday night around 7:00 PM and was met with two stereotypical "gamer" looking guys in jeans and t-shirts which put me at ease though I felt a little over-dressed. Really though, the interview consisted of being asked why I wanted to work there, what I had done in the past, some superficial flipping through my resume, and some small talk. After that I was asked if I knew what ping was which I somehow impressed them by explaining more "than most of the candidates [they] had spoken to" (how is that possible for something like ping?)

    Then they had me role play tech support with them being the client...they said their laptop wouldn't connect to wi-fi...I asked them if the hardware switch was on, they told me I was hired. The job, just like the interview is very simple and straightforward, you may want to consider if this is a position you really want to take or even a company you really want to work for if you're above entry level. If you are entry level on the other hand, don't take that as a slap to them, this is a great place to get started out and learn the ropes.

    Interview Questions
    • Personal questions about hobbies etc. I may have been overthinking it but I felt like they were trying to figure something out about me.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Field Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at CompuCom.

    Interview Details

    the hiring process is very simple I spoke with a recruiter then interview with the hiring manager the decision took about 3 weeks background check driving record and drug test

    Interview Questions
    Negotiation Details
    some room for negotiation but not much
    Accepted Offer
    Positive Experience
    Average Interview

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