Con Edison of New York Interview Questions in New York City, NY

Updated Apr 8, 2015
14 Interview Reviews

Interview Experience

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14 Candidate Interview Reviews Back to all Interviews

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  1.  

    GOLD Associate Interview

    Anonymous Employee in New York, NY
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at Con Edison of New York (New York, NY) in February 2015.

    Interview

    Applied online and received a phone call for an interview about 2 months later. Went in for a first round interview and met with one past Gold Associate. All behavioral questions this round. About a week after the first round I was called back for a second round interview that would take place the next week. The second round was a bit more technical and they really expected you to show knowledge on utilities and show a lot of personal initiative examples. They ensured me I would have a response in roughly 30 days. I did not hear from them after 5 weeks and it took a lot of pestering HR to finally have an answer. I understand that there a lot of candidates, but its extremely unprofessional to continue to ignore a job candidate.

    Interview Questions

    • Tell me what you know about utilities and how electricity is generated.   Answer Question
  2. Helpful (1)  

    GOLD Program Interview

    Anonymous Employee in New York, NY
    No Offer
    Difficult Interview
    No Offer
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Con Edison of New York (New York, NY).

    Interview

    I found out about the position through my school career website. Met two past Gold program members at a networking session then at a career fair. Received a campus interview within 2 weeks. Fortunately, I was interviewed by one of the past Gold program members that I had previously met. Within a week, I was invited for a 2nd round interview at the main office. Was told that I would know about the results within a month.

    Interview Questions

    • Technical questions regarding AISC and ACI manuals, surveying, soil mechanics   Answer Question
    • What do you know about Con Edison?   Answer Question
  3.  

    Management Associate Interview

    Anonymous Employee in New York, NY
    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Con Edison of New York (New York, NY) in November 2014.

    Interview

    I applied for the position on their website and got a call for an interview in less than two weeks. I interned with Con edison over the summer so they pushed me forward to the second part of the interview. The interview was at their headquarters on irving place. I was escorted to a room where two very friendly women, who were graduates from the management associate program, took turns asking questions. They started off with technical questions and then went into behavioral questions. This took about an hour. After they were done i was given two essay questions to answer in 250-350 words. They said they will let me know in 30-40 days.

    Interview Questions

    • Tell us about a time that you failed.   Answer Question
    • You are working in the customer service department and a customer calls to say they paid there bill but your system shows no record of it being paid. How do you handle this? The customer is very annoyed.   Answer Question
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  5.  

    Junior Accountant Interview

    Anonymous Employee in New York, NY
    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Con Edison of New York (New York, NY) in January 2014.

    Interview

    Took approximately 3 months and consisted of an accounting knowlege exam, practical exam in typing for speed and accuracy, as well as a practical in Excel. The most difficult part was the interview.

    Interview Questions

    • The BEI interview was difficult as I was not prepared for it and being under the normal pressure of an interview had trouble thinking of examples to express my skills in the way they asked. Be prepared to give examples of leadership, problem solving, and working with deadlines.   Answer Question
  6.  

    GOLD Associate Interview

    Anonymous Employee in New York, NY
    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied through college or university – interviewed at Con Edison of New York (New York, NY) in January 2013.

    Interview

    Interviewed by two previous program participants. First 10 questions were technical (related to my specific field) and the rest were behavioral.

    Interview Questions

    • If you were in billing, how would you handle an irate customer who has claimed to pay their bill but proof of payment is not showing up on the company computers?   Answer Question
  7.  

    GOLD Associate Interview

    Anonymous Employee in New York, NY
    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 4+ weeksinterviewed at Con Edison of New York (New York, NY) in January 2013.

    Interview

    Behavioral interview over the phone that was about 30 minutes. Actual interview at the New York office. Most of the interview was technical, with a lot of emphasis on project planning. The in office interview consisted of two interviewers that alternated asking questions. One would ask the question the other take notes.

    Interview Questions

    • If you were asked to get the average number of customers in a bank over the course of the week how would you do it? You cannot talk to any of the customers, you only have 30 minutes at the bank to figure out the average.   1 Answer
  8. Helpful (4)  

    Part Time Customer Service Representative Interview

    Anonymous Employee in Brooklyn, NY
    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at Con Edison of New York (Brooklyn, NY).

    Interview

    First round of computerized testing with basic analytical and comprehension questions. Took around 2 to 4 hours to complete everything.
    If you pass the first round, you will be scheduled for customer simulations. It involves listening to a series of actual calls from customers and you are supposed to reply in the same way.

    Interview Questions

    • The interview involves a series of scenarios and how you would react.   Answer Question
  9. Helpful (6)  

    Bilingual Customer Service Interview

    Anonymous Employee in Long Island City, NY
    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Con Edison of New York (Long Island City, NY) in April 2012.

    Interview

    Initial call was to take an assessment test which consisted of five parts and was timed - approx 3 hours. After passing that my next test was for a role play type scenario where you are given examples and have to play the CSR and provide the best resolution. The next challenge was a panel interview which was approx 1 hour long which consisted of many questions about your previous employers and also given scenarios where you provide to them the best solution. Overall it was a good experience and encourage everyone to apply. Currently waiting for next training class to start to begin.

    Interview Questions

    • During the day a customer calls in to pay to have their services turned on, right after the phone call ends your manager calls you over to discuss some things and upon your return you forget to put the order through to have services turned on. Its now the end of your day and your about to enter your apt/home and just remembered that you forgot to place the order - what would do?   1 Answer
  10. Helpful (4)  

    Customer Field Representative Interview

    Anonymous Employee in Brooklyn, NY
    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Con Edison of New York (Brooklyn, NY) in April 2012.

    Interview

    First exam is fully computerized, it will check your English knowledge, basic math and vocabulary; some people will loose their chance to continue after the first part if this exam. In the first part is no calculators, you need to do some math and reasoning. They will give you calculators to solve second part, I got lost a bit in meter ratings, but since it was a timed test, I tried to guess for my best knowledge. If you pass it, they will let you know by phone and then email. Then second exam is scheduled, it is simulated customer interaction, you will hear how CS speaks and then will record your own and listen to it, and then in graded section you will be given a chance to come up with your own words to speak to a customer (prior recorded). Before you leave, they will let you know if your work is accepted. The result of this test if positive, will end up in a congratulation call to schedule your panel interview in a call center directly. Two persons will give you series of questions read from a booklet to see how you will handle different situations, behave with difficult customer, or describe your abilities. That was a hard part for me, I not such a good speaker, so I got an email like on 3rd day, that I did not pass it. If I would it would end up in 6-8 week training, full time from 8-4:30pm in their Queens based Learning Center (very nice facility, testing is done there), and then job placement at any given shift, part time 20 hours a week, any type of weather. The position is an entry point for may jobs with ConEd, so I see why they always hire. Lately I heard, that you can reapply in 6 month if you did not pass again. Not sure if I would.

    Interview Questions

    • How would you behave if a customer is very angry and cursing and it's a second customer already?   Answer Question
  11.  

    Specialist Interview

    Anonymous Employee in New York, NY
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Con Edison of New York (New York, NY) in March 2012.

    Interview

    Applied online. Within a couple of weeks I was invited by e-mail to participate in a phone interview. Phone interview was with several managers. I felt fairly neutral about the process, however people on the other end of the phone seemed a bit disinterested. Was invited to participate in the next step of the process by preparing a report based on a set of facts which was e-mailed to me. I subsequently declined and withdrew myself from consideration.

    Interview Questions

    • Would you be willing to use your own car in performing your duties.   1 Answer

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