Con Edison of New York
Con Edison of New York Interview Questions & Reviews in New York City, NY
Getting an Interview
- Popular Job Titles:
- GOLD Associate (11)
- Specialist (4)
- Management Associate (3)
- Accountant (3)
- Junior Accountant (2)
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- Part-Time Customer Service Representative (2)
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Junior Accountant Interview (Negative Experience; Difficult Interview)
I applied online and the process took 3 months - interviewed at Con Edison of New York in January 2014.
Interview Details – Took approximately 3 months and consisted of an accounting knowlege exam, practical exam in typing for speed and accuracy, as well as a practical in Excel. The most difficult part was the interview.
Interview Question – The BEI interview was difficult as I was not prepared for it and being under the normal pressure of an interview had trouble thinking of examples to express my skills in the way they asked. Be prepared to give examples of leadership, problem solving, and working with deadlines. Answer Question
GOLD Associate Interview (Negative Experience; Difficult Interview)
I applied through college or university and the process took 4+ weeks - interviewed at Con Edison of New York in January 2013.
Interview Details – Behavioral interview over the phone that was about 30 minutes. Actual interview at the New York office. Most of the interview was technical, with a lot of emphasis on project planning. The in office interview consisted of two interviewers that alternated asking questions. One would ask the question the other take notes.
Interview Question – If you were asked to get the average number of customers in a bank over the course of the week how would you do it? You cannot talk to any of the customers, you only have 30 minutes at the bank to figure out the average. View Answer
GOLD Associate Interview (Neutral Experience; Average Interview)
I applied through college or university - interviewed at Con Edison of New York in January 2013.
Interview Details – Interviewed by two previous program participants. First 10 questions were technical (related to my specific field) and the rest were behavioral.
Interview Question – If you were in billing, how would you handle an irate customer who has claimed to pay their bill but proof of payment is not showing up on the company computers? Answer Question
Part Time Customer Service Representative Interview (Negative Experience; Difficult Interview)
I applied online and the process took 4 months - interviewed at Con Edison of New York.
Interview Details – First round of computerized testing with basic analytical and comprehension questions. Took around 2 to 4 hours to complete everything.
If you pass the first round, you will be scheduled for customer simulations. It involves listening to a series of actual calls from customers and you are supposed to reply in the same way.
Interview Question – The interview involves a series of scenarios and how you would react. Answer Question
Specialist Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Con Edison of New York in March 2012.
Interview Details – Applied online. Within a couple of weeks I was invited by e-mail to participate in a phone interview. Phone interview was with several managers. I felt fairly neutral about the process, however people on the other end of the phone seemed a bit disinterested. Was invited to participate in the next step of the process by preparing a report based on a set of facts which was e-mailed to me. I subsequently declined and withdrew myself from consideration.
Interview Question – Would you be willing to use your own car in performing your duties. View Answer
Customer Field Representative Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 months - interviewed at Con Edison of New York in April 2012.
Interview Details – First exam is fully computerized, it will check your English knowledge, basic math and vocabulary; some people will loose their chance to continue after the first part if this exam. In the first part is no calculators, you need to do some math and reasoning. They will give you calculators to solve second part, I got lost a bit in meter ratings, but since it was a timed test, I tried to guess for my best knowledge. If you pass it, they will let you know by phone and then email. Then second exam is scheduled, it is simulated customer interaction, you will hear how CS speaks and then will record your own and listen to it, and then in graded section you will be given a chance to come up with your own words to speak to a customer (prior recorded). Before you leave, they will let you know if your work is accepted. The result of this test if positive, will end up in a congratulation call to schedule your panel interview in a call center directly. Two persons will give you series of questions read from a booklet to see how you will handle different situations, behave with difficult customer, or describe your abilities. That was a hard part for me, I not such a good speaker, so I got an email like on 3rd day, that I did not pass it. If I would it would end up in 6-8 week training, full time from 8-4:30pm in their Queens based Learning Center (very nice facility, testing is done there), and then job placement at any given shift, part time 20 hours a week, any type of weather. The position is an entry point for may jobs with ConEd, so I see why they always hire. Lately I heard, that you can reapply in 6 month if you did not pass again. Not sure if I would.
Interview Question – How would you behave if a customer is very angry and cursing and it's a second customer already? Answer Question
Bilingual Customer Service Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Con Edison of New York in April 2012.
Interview Details – Initial call was to take an assessment test which consisted of five parts and was timed - approx 3 hours. After passing that my next test was for a role play type scenario where you are given examples and have to play the CSR and provide the best resolution. The next challenge was a panel interview which was approx 1 hour long which consisted of many questions about your previous employers and also given scenarios where you provide to them the best solution. Overall it was a good experience and encourage everyone to apply. Currently waiting for next training class to start to begin.
Interview Question – During the day a customer calls in to pay to have their services turned on, right after the phone call ends your manager calls you over to discuss some things and upon your return you forget to put the order through to have services turned on. Its now the end of your day and your about to enter your apt/home and just remembered that you forgot to place the order - what would do? View Answer
Part-Time Customer Service Representative Interview (Neutral Experience; Difficult Interview)
The process took a day - interviewed at Con Edison of New York in September 2011.
Interview Details – Much like the other person that reviewed for the CSR position, you will go through two testing. First is the general career test that consist of 5 parts: a) general knowledge; b) comprehension & problem solving; c) numerical computation; and d) written expression e) perception, memory and concentration. It wasn't hard at all although you are given a time limit for each part. The second part of the testing is a computer coaching interview. Basically you are given scenarios of what can happen when a customer calls. You are given a headset and the computer records your response to each statement or question. Again, not hard and you have given more then enough time to complete this. The employees at this testing site were VERY professional. They answered all questions politely and made you feel very comfortable even though you were about to take a critical test.
Now onto the third and final part of the testing, the structured interview. This test consisted of 90% scenario questions. They have several sheets of paper with scenario questions and in total I would say about 30 questions and they would ask you for examples from either work, school or life. Unfortunately I did not qualify although I answered all of the questions in favor of customers while doing what was best for company. The two interviewers which consisted of a male and female, which I felt were unprofessional and several times during the interview, covered up there faces with the question papers and talked amongst themselves, giggling. They didn't even take a look at my resume or my work experience even though I have 4 years with customer service. You will only get one shot at this and if you fail, you cannot reapply for the CSR position ever again.
As a electrical engineer student, hoping to get my foot in the door and work on the field for Con Edison after I graduate in a year, I felt I was robbed of my chance and opportunity to work in this great company because of the two interviewers. All I can say is good luck to all of those who are going for the structured interview.
I would rate this interview process easy but due to the unprofessionalism that I have encountered during the third part of the interview I would have to rate this as difficult.
Interview Question – Describe a time you had to deal with a customer that would not cooperate and you had to resolve their issue. Answer Question
Management Associate Interview (Negative Experience; Difficult Interview)
The process took a day - interviewed at Con Edison of New York in October 2010.
Interview Details – The interview was setup through my University's career center. I was chosen from a large group of candidates, one 6 were chosen. Once of the worst interview experiences I have had. It appears they picked some random person to go show face for my school. The person read questions off a paper booklet, then wrote out each answer. So the continuity of the interview was horrible, having to repeat answers numerous times. Asked typical Questions. What are your weaknesses, Strengths. Best Project, Worst Project. What annoyed me is she left comments for the career center. Stated that I did not have enough knowledge of con Edison. When i spent a good time explaining how I could make a difference to the company and how they are in the business of selling and buying power. Asked them about the status of the position and didn't get a response for two months.Thanks but no thanks.
Part-Time Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 2 days - interviewed at Con Edison of New York in August 2010.
Interview Details – If you are selected for the interview, you will go through the process of general career test, computer coaching interview and formal oral interview. First, the three-hour general career test includes problems on: a) perception, memory and concentration; b) comprehension & problem solving; c) numerical computation; and d) written expression. It is not very difficult test; however, it is a little bit intimidating when you need to figure out complex energy-related tables and figures with such short time. Second, the computer coaching interview means to evaluate your customer service skill and reactive ability in various pre-recorded computer scenarios. The key to do well on this test depends on your ability to talk professionally and to react quickly. Unfortunately, I did not quality for the oral interview based on the result of the coaching interview and had no further comment. But the overall interview process was professional and was good experience for me.
Interview Question – This question was non-applicable as I did not get to the oral interview. Answer Question
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