Convergys

  www.convergys.com
  www.convergys.com

Convergys Interview Questions

Updated Dec 4, 2014
Updated Dec 4, 2014
48 Interview Reviews

Interview Experience

Interview Experience

40%
36%
22%

Getting an Interview

Getting an Interview

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27%
16%

Interview Difficulty

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Average

Interview Difficulty

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48 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied in-person. The process took a dayinterviewed at Convergys in November 2014.

    Interview Details

    I been interviewed at Convergys, Lake Mary during their hiring event. After filling application there I been interviewed by team leader. She just followed my application and asked the same questions as in application form. Also she put some notes next to my answer, but mostly rephrased my answer.
    Nothing dificilt, simple question about my background, education, knowledge, what I know about company. After this she described the work I was applying for.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  2. 1 person found this helpful  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Convergys.

    Interview Details

    Took a few days from the on line applications through email to set up a personal interview with a hiring manger. Turned out that satellite and wireless internet connection are not acceptable. Very professional and personable interaction.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Sales and Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Very easy not a big problem the recruiters are confident friendly. Was not prepared took assessment test and was called. Had a phone interview then a face to face to get the jib they hired me right away had to do the drug screening also

    Interview Questions
    • Nothing un expected was very to the point the questions were easy according to the job requirements   Answer Question
    No Offer
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  5. 2 people found this helpful  

    Cust Serv & Problem Res Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First to apply your need to waste your own personal time and take a 150 plus question personality test. I don't know how it happened that companies lost total and complete respect for a persons time. There should be no need for an assessment like that until a recruiter has looked and the resume and decided to move forward pending the outcome of an assessment.

    STOP WASTING PEOPLE'S VALUABLE TIME!

    No Offer
  6. 1 person found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Convergys in March 2014.

    Interview Details

    This was my first "interview" with the company. There was no interview as such but rather just four assessments including basic computer skills, english, typing and memory test. The english test consisted of 20 multiple choice questions and computer skills about 40 questions. For testing memory they gave a passage to read and then question sheet with space to write answers.

    Interview Questions
    • There was some additional paperwork to be completed after the assessments which included writing the steps to make a peanut butter jelly sandwich.   Answer Question
    No Offer
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Brownsville, TX
    Anonymous Interview Candidate in Brownsville, TX
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Convergys.

    Interview Details

    The hiring process was very easy. They interviewed me to see if I had any experience on customer service. I did a computer test

    Interview Questions
    • What to do when a customer is disrespectful   View Answer
    No Offer
    Positive Experience
    Average Interview
  8. 2 people found this helpful  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Convergys in February 2014.

    Interview Details

    I received an email to schedule a phone interview. Once I did the phone interview, I was told I'd get an update the following week. After two weeks, I sent a follow up email and never heard back from anyone. Then after more than a month, I received an automated email letting me know they'd moved on with another candidate.

    Interview Questions
    • How do you work on improving the performance of a employee that is lagging.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through a recruiter. The process took 3+ monthsinterviewed at Convergys in February 2014.

    Interview Details

    The interview process was pretty easy if you know about tech support and basic computer information you will be fine. They reach out to you through e-mail and then you are scheduled to go to the office and take computer test.

    Interview Questions
    • The most difficult part was the computer test you are not fully aware of what they are looking for so you are kind of blind going in. Some of the staff present themselves as being a little unprofessional the office is nice but staff seem to be all over the place as far as who you are if they have spoken to you and all your pre-contact information that they should have sometimes gets lost.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Convergys.

    Interview Details

    Initially I was contacted by phone and asked some preliminary questions such as my experience in dealing with customers and computer abilities. I was then scheduled for a phone interview within the next couple of days. The interview took place in the morning. I did not attend in-person during.

    Interview Questions
    • I was asked to role-play that I was speaking to an unsatisfied customer. I had to demonstrate respond how I would have responded in that situation. It was hinted that the training process would involve more of this type of activity.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Home Office Interview

    Anonymous Interview Candidate in Marianna, FL
    Anonymous Interview Candidate in Marianna, FL
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Convergys in August 2013.

    Interview Details

    Mostly online via emails and testing. Received one call so far, but feel it is a bit impersonal.

    No Offer
    Neutral Experience
    Average Interview

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