Convergys Interview Questions

Updated Jun 29, 2015
60 Interview Reviews

Interview Experience

Interview Experience

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60 Candidate Interview Reviews Back to all Interviews

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  1.  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Convergys.

    Interview

    The response was very quick and I received a phone interview the following week. The lady who called me was very polite and asked simple questions. She asked me about my work experience and why I feel that it would be a great fit for me.

    Interview Questions

  2.  

    Tech Support Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4 daysinterviewed at Convergys (Phoenix, AZ) in April 2015.

    Interview

    Typing test, short test on some general technology, then the interview.
    This was the worst interview I have ever done in my life! They asked the most ridiculous questions so that by the time I got to anything meaningful I could no longer think and my mind went blank. What made it difficult was the wording of the questions. It was like each question was missing the actual point of the question. I want a redo. I was so excited to get this interview. I prepared for it for hours. By the end of it I was disappointed and confused. How did an interview I should have landed on the spot go so wrong... It's not the fact that I didn't get the job I can handle that. But the fact that makes me feel like I was set up to fail was that anytime I wanted to talk about what clients have said to me in the past or

    Interview Questions

  3.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at Convergys.

    Interview

    After the application process, interview was scheduled within 3 days. Interview process was very quick. Interview was a one time multiple manager process. They interviewed and made a decision within a couple days. Didn't drag it out for weeks like other companies.

    Interview Questions

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  5.  

    Network Engineer Interview

    Anonymous Employee in Atlanta, GA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 2 weeksinterviewed at Convergys (Atlanta, GA).

    Interview

    Extremely detailed. Technical interviews should not be given over the phone but rather in person where the candidate and others can collaborate on the best practices and methods. The hiring manager was the one giving the questions and should of been open to further technical ways to improve the way methods or procedures are met. He was very closed minded with a lot of attitude.

    Interview Questions

    • Too many to cover, however, make sure you do your homework on protocols both on the layer 2-3. Lots of technical questions   1 Answer
  6. Helpful (1)  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Convergys in February 2015.

    Interview

    Completed pc test via link from email they sent as well as virtual job tryout and personality type test. Recruiter sent an email to set up a time for a phone interview. Recruiter called right on time as scheduled, was very pleasant. General questions asked about work experience and resume, as well as equipment I had. Asked if I had a modem/router etc. Recruiter indicated possible project coming up and would call back if had a position that met my skills. Did not receive call back or job offer as of today.

    Interview Questions

    • They asked why I wanted to work there as an at home rep.   Answer Question
  7.  

    Technical Support Agent Interview

    Anonymous Employee in Albuquerque, NM
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Convergys (Albuquerque, NM) in February 2015.

    Interview

    phone interview then onsite interview, probably overconfident that I would be hired on the spot. i have the experience and the drive but perhaps my age did me in. will give it a shot, still waiting for some response from my interview (7 days). somewhat apprehensive about the "culture" at convergys. my typing was the bomb! and i can navigate 2 tabs at once.

    Interview Questions

    • has anyone ever given you totally honest criticism? and if so who (in other words... we will tell you you suck early and often)   1 Answer
  8.  

    Customer Service Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at Convergys in December 2014.

    Interview

    The actual interview process was frustrating, and I was very unhappy with it. I understand one needs an up to date computer, of which mine is. But the date was not as current as they needed employees to have, even though each year the components within it are updated by my husband who does all our tech stuff. It successfully passed all the tests, except the age one. I really came away with the "ideology" that they were more interested in my computer than me.

    Interview Questions

    • When could you upgrade your computer or do you have another one you can work from?   1 Answer
  9.  

    Customer Service Representative Interview

    Anonymous Employee in Lake Mary, FL
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at Convergys (Lake Mary, FL) in November 2014.

    Interview

    I been interviewed at Convergys, Lake Mary during their hiring event. After filling application there I been interviewed by team leader. She just followed my application and asked the same questions as in application form. Also she put some notes next to my answer, but mostly rephrased my answer.
    Nothing dificilt, simple question about my background, education, knowledge, what I know about company. After this she described the work I was applying for.

    Interview Questions

  10.  

    Team Manager Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. The process took 5 daysinterviewed at Convergys (Phoenix, AZ) in November 2014.

    Interview

    If your a current employee going for a promotion during your shift you will meet with the operations managers, another manager from the floor and of course someone from HR. They will take turns asking your a question in which you answer to the best of your abilities while they take notes. The questions are very generic, because that's what they are hoping to trick you into giving is generic answers. They want specific details. Which agents you have worked with, what behaviors you have coached, how you coached them and what they results were before and after. The better you answer these questions the more likely you will be to get the position or be a serious contender.

    Most of the time its a lot of ladies in the room. They want to see your personality as well. This is someone they will all have to work closely with in the future and they want to make sure that you are going to fit in with there view of what a work place should be. Show your personality, but be conservative as they do not reward out there personalities no matter how talented.

    Good Luck

    Interview Questions

    • They asked me to use an example of an agent that I helped develop on the floor and how I coached. They also wanted to know the before and after results.   1 Answer
  11. Helpful (2)  

    No Offer

    Interview

    Very easy not a big problem the recruiters are confident friendly. Was not prepared took assessment test and was called. Had a phone interview then a face to face to get the jib they hired me right away had to do the drug screening also

    Interview Questions

    • Nothing un expected was very to the point the questions were easy according to the job requirements   Answer Question

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