Convergys

  www.convergys.com
  www.convergys.com

Convergys Interview Questions

Updated Dec 12, 2014
Updated Dec 12, 2014
311 Interview Reviews

Interview Experience

Interview Experience

67%
23%
9%

Getting an Interview

Getting an Interview

65%
13%
12%

Interview Difficulty

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Average

Interview Difficulty

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311 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    At home test then invited in to start training. Super easy process. Almost too easy and you can tell they give almost anyone a chance. Some agent's seemed to have cheated the at home test as if they're Kidd did it cuz it was obvious they didn't know how to work a cpu even though the main requirement is that

    Interview Questions
    • I wasn't really asked anything but can i pass a background check   View Answer
    Negotiation Details
    None really easy
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Valdosta, GA
    Anonymous Interview Candidate in Valdosta, GA
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in December 2014.

    Interview Details

    I submitted an interview online and got a email the same day to call to schedule an assessment…i went to the site for an assessnebt. The assessment was nothing but a role play for a customer service rep. After the assessment I stayed and did an interview. It was all senaro based questions nothing hard. Friendly staff… really nice… It took maybe a hour and a half. I was sent home and told someone would call me, a few hours later they called and I got hired.

    Interview Questions
    • senaro questions… what would I do in certain situations… like angry customers and etc…   Answer Question
    Negotiation Details
    No negotiation but the pay is pretty nice.
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency – interviewed at Convergys.

    Interview Details

    Good experience, easy process no hard questions just be comforable and confident with yourself. Answer all questions with assurance. Dress appropriately and sound like you know what you are talking about. Be honest with what you can bring to the table and what you can't.

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Easy Interview
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  5. 1 person found this helpful  

    Welcome Call Advisor Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online – interviewed at Convergys in November 2014.

    Interview Details

    The hiring process took a week. That included application and interview. Upon application review I was contacted and interview time and date were set. Upon arrival you're given a basic maps test then an interview is conducted. After successful completion you're taken to listen to calls with a representative. If interested you are asked to complete welcome package for background check and given info for drug screen.

    Interview Questions
    • How important do you think sounding confident is for this position?   Answer Question
    Negotiation Details
    There was none. I was told a starting pay of 10.75 and how I would be getting a pay increase of a dollar over a 121 day period.
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Customer Service Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys.

    Interview Details

    it was a good and easy interview and a good hiring feeling as well, I am a very spunky person as is, so this was not a hard task for me at all.

    Negotiation Details
    Do you think this a place for you to work? And I simply answered yes!
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate in Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at Convergys in October 2014.

    Interview Details

    Applied for at Home Agent. I was contacted thru email the same day by a recruiter to test my computer to ensure it met requirements of the job. I was also sent a series of behavioral questions, a typing test and an activity to walk you through the day in the life of a CSR. Once I completed the all the tasks, - I was emailed to interview 2 days later. I was hired after a 60 min phone conversation/interview.

    Interview Questions
    • Tell me about a time when you had an irate customer?
      Describe good customer service?
      How do you handle a situation when you are going to be late for work?
      Mock sales / role playing scenario - I was nervous about this but it was fun
       
      View Answer
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    After applying online I was called in to take an in-office assessment for basic computer knowledge and typing skills. Once I finished that I filled out some paperwork(basically requesting the same information in the online app) went into an office for an interview. I was asked for my resume and question probing my earlier work experiences continued. Then they requested that I come back the following week for role-play where they the simulated an in-coming call in regards to faulty cable service. After that they had me do another assessment with simulated calls where I had to listen for specific information and answer multiple choice questions. Then after that I was hired.

    Interview Questions
    • What have you done when you faced conflict with another employee?   Answer Question
    Negotiation Details
    There are no negotiations. The job pays $10/hr and people with more seniority get choices in which shift they work.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Sales Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    the hiring process was very easy. did online application then got an email setup interview took assessment had the interview offered the job accepted started in a week or 2

    Interview Questions
    Accepted Offer
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 daysinterviewed at Convergys.

    Interview Details

    When you get there, you have to take two basic map tests, then a ProveIt typing test. Once called to the back to speak with "hr". About 3 questions are asked: strengths, future, time restraints, 24 hpur call center. Sign background and drug test forms.

    Interview Questions
    • What are your strengths? Where do you see yourself in 2 years? Can you work anytime?   Answer Question
    Declined Offer
    Easy Interview
  11.  

    Sales and Service Representative Interview

    Anonymous Interview Candidate in Cedar City, UT
    Anonymous Interview Candidate in Cedar City, UT
    Application Details

    I applied online. The process took 4 daysinterviewed at Convergys in September 2014.

    Interview Details

    They first call your phone and talk to you for about 15-20 minutes, go in and take a 3 part assessment questioning your computer skills, words per minute and telemarketing skills, when you are done, Convergy's will determine whether or not you passed the assessment and that determines if you get the interview. The interview is usually scheduled for the next day. Right before your scheduled interview, the Convergy's employee at the recruiting office will have you listen to a sample phone call to see if you are still interested in the job, sample phone call lasts approximately 10-15 minutes, (it is best to listen to the details of the sample call, because the interviewer is highly likely going to ask you questions about what was discussed within the call). You then sign a release form and hand it to the employee at the recruiting office and wait for your interview.

    Interview Questions
    • Any questions regarding the sample phone call.   View Answer
    • In your opinion, what is the most important piece of technology and why?   View Answer
    Negotiation Details
    Think out your answer before you speak, it'll make you seem confident. I got the job offer at the end of my interview.
    Accepted Offer
    Positive Experience
    Average Interview

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