Convergys Interview Questions & Reviews

Updated Jul 24, 2014
Updated Jul 24, 2014
288 interviews

Interview Experience

Interview Experience

66%
25%
8%

Getting an Interview

Getting an Interview

66%
12%
11%

Interview Difficulty

2.2
Average

Interview Difficulty

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Average

Easy

288 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at Convergys in June 2014.

    Interview Details

    My first encounter with this company was through a job fair. My resume was given and from that no contact was made for weeks. I went online and applied for the customer care position. There were many questions and online forms to fill out during the application process. Immediately after the innitial application was submitted I received an automated email notifying me of walk-in interviews being conducted on a specific day. I went to the interview and spoke with the first admissions rep who asked me about myself and if I worked there before. After that, more online forms for the company were filled out while there, and an exam was given to test my knowledge of computers. After my scores were tallied, I had yet another rep I spoke too who then proceeded to tell me more about the position and the hours and company requirements. The whole process took about 4 hours, so definitely eat before hand and show up early. Interview times may vary but that was mine. At the end I was told which training class I was in and what date it started class.

    Interview Questions
    Negotiation Details
    There is no negotiation on pay or shift time; however, once hired and passed the training phase, you can bid on open shifts to change your hours (based off your call stats) and the potential to earn raises are plenty. Just showing up to work on time every schedualed day for 6 months gives you a raise. So your career is litterally in your hands and have the potential of making 13.00 an hour max plus bonuses.
    Accepted Offer
    Average Interview
  2.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate  in  Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I interviewed online. The process took 1 week - interviewed at Convergys in August 2012.

    Interview Details

    The process was pretty simple. You feel out the application online after answering a series of questions to build your profile on their website and preference choices. When selected, then you took a couple of test like typing speed, speech quality as well as knowledge in basic window programs. From there once everything has passed as well as your computer that you will be using passes all of their checks. You should receive an email to set up for a one on one interview.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate  in  Laredo, TX
    Anonymous Interview Candidate in Laredo, TX
    Application Details

    I interviewed online - interviewed at Convergys in July 2014.

    Interview Details

    The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

    Interview Questions
    • Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   View Answer
    Negotiation Details
    The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.
    Accepted Offer
    Easy Interview
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  5.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1 week - interviewed at Convergys in August 2013.

    Interview Details

    They will give an interview to anyone and everyone who submits a resume. Unless you're illiterate, you will get hired. Just be polite, lie and say that you have customer service experience, and tell them that you can work nights and weekends.

    Interview Questions
    • The most difficult question they asked was to describe your most memorable customer service job.   Answer Question
    Accepted Offer
    Easy Interview
  6.  

    Technical Support Agent Interview

    Anonymous Interview Candidate  in  Jacksonville, NC
    Anonymous Interview Candidate in Jacksonville, NC
    Application Details

    I interviewed online. The process took a day - interviewed at Convergys in July 2011.

    Interview Details

    at first I was on usps project ,took test on website was interviewed by phone and hired , once usps project was lost was offered oppurtunity to train on Directv project with paycut

    Interview Questions
    • would you be willing to take pay cut? if you said no then bye bye   View Answer
    Negotiation Details
    take it or leave it
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Associate Trainer Interview

    Anonymous Interview Candidate  in  Wichita, KS
    Anonymous Interview Candidate in Wichita, KS
    Application Details

    I interviewed through other source. The process took 2 weeks - interviewed at Convergys.

    Interview Details

    I was already an employee and management is usually hired from within. I was required to give a 15 minute presentation about anything I wanted, as long as I was teaching something. Then there was a 15 min question/answer interview portion. There could be a couple of different ways the interview/presentation is done, as a one-on-one or with a panel of people, dependent on availability

    Interview Questions
    • The questions were very standard to any other interview I have been in   Answer Question
    Negotiation Details
    I was able to negotiate my salary based on the base pay I was making at the time of the offer. I do, however, know others that were not able to negotiate based on the same. The others were promoted several years after I was.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I took 2 tests online then was invited for an interview. After an interview with HR personnel, I met with a supervisor. He asked me several questions about customer service.

    Interview Questions
    • Questions were either about past job history or customer service.   Answer Question
    Accepted Offer
  9.  

    Technical Support Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4 days - interviewed at Convergys in September 2011.

    Interview Details

    1 interview a few days after applying. Was offered the job at time of interview. Spent about 40 mins on the phone with a recruiter. Talked about position, went over current skills, went over previous employment, and went over pay and responsabilities.

    Negotiation Details
    did not negotiate anything
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    CSA Interview

    Anonymous Interview Candidate  in  Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I interviewed online. The process took 5 days - interviewed at Convergys.

    Interview Details

    Smooth Interview and Hiring Process. Sadly the recruiter did not give all the information needed to understand everything about your position. Recruiter was professional, and did answer emails promptly, she did give a detail outline of basic information

    Interview Questions
    Negotiation Details
    no negotiation as the hourly was already set, and might I say very little for what you have to deal with on a daily basis
    Accepted Offer
  11.  

    Technical Support I Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I interviewed online. The process took 6 days - interviewed at Convergys in June 2013.

    Interview Details

    the interview process took place completely over the phone and I was given an offer of employment and I accepted it. and this was all done over the phone.

    Interview Questions
    Negotiation Details
    there was not one for me because I did not have recent previous experience for the position
    Accepted Offer
    Easy Interview

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