Convergys Interview Questions

Updated Sep 10, 2014
Updated Sep 10, 2014
292 Interview Reviews

Interview Experience

Interview Experience

66%
24%
8%

Getting an Interview

Getting an Interview

64%
15%
11%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

292 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    Customer Tech Support Tier I Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online - interviewed at Convergys in September 2014.

    Interview Details

    Once I built a job profile on the Convergys website and applied I received email instructions within 2 weeks to take a test online that had 3 parts. The 1st. part was multiple choice English questions to see your command of the English language. The 2nd part was questions about BASIC computer knowledge and the use of the internet browser, e.g. which of the three symbols in the upper right hand corner of the internet browser minimizes the window and the 3rd part was a typing test.

    The whole test lasted close to an hour, once the test was completed it was UNCLEAR how I had done, but it was indicated that an adminstrator would contact me with the test results.

     The next day, I received a teleph call from a HR associate to schedule a telephone interview later in the afternoon and also was given a date to come in and complete new hire paper work. I found this unusual because I had not even been given an opportunity to accept or any part of the job had been discussed.

    I showed up as instructed, the complex was sprawling with very little signage or building numbers to guide me. Finally, ten other applicants and I were taken to a boardroom and asked to introduce ourselves and given sheets that explained this was a 24/7 operation and that following our 2 week training, our shift would begin between 10:30 and 12:30 P.M. lasting for 8-1/2 hours. We were told briefly about the position that it involved involving taking calls mostly from elderly account holders needing assistance.

    The only indication that this was a CALL CENTER OPERATION based on production was when the HR Associate mentioned something about going to the PRODUCTION FLOOR after our 2 weeks of training.

    We were then logged onto workstations where we received emailed links to complete various forms provide information to begin background check (IF YOU HAVE LIVED AT MULTIPLE ADDRESSES COME PREPARED TO PROVIDE PREVIOUS ADDRESSES)

    It became clearer what this job entailed when I happen to log onto my Convergys job profile that indicated that this was a Customer Service and Problem Res 1 position with a laundry list of responsibilities.

    Interview Questions
    • Name 3 things that you do at the same time with your computer. How do you close a sale? How do you handle an irate customer   Answer Question
    Reasons for Declining

    First off, I didnt appreciate how the position that I applied for suddenly was unvavailable and without any notification, I was assigned another position. The other thing that changed my mind was reading all the similiarly written NEGATIVE COMMENTS on the Glassdoor website. I wish I had discovered the Glassdoor website sooner.

    Declined Offer
    Negative Experience
    Average Interview
  2.  

    CCO Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter - interviewed at Convergys in April 2013.

    Interview Details

    Do not tell truth about the process. They will hire you saying customer service but once you complete the training, then you will see that it is hardcore sale process without any incentive. If you were supposed to get incentive, they will zero out by telling you minor issue which does not even matter.

    Interview Questions
    • Easy to be hired and all leave after a month looking at situation and the management   View Answer
    Reasons for Declining

    Poor management

    Declined Offer
    Negative Experience
    Easy Interview
  3.  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Convergys in July 2014.

    Interview Details

    It was mainly a few basic internet knowledge questions, and about if my equipment could passed the tests to run their software. I do not remember which questions she asked, sorry. I was time efficient, didn't take long or interfere with anything else i had to do that day. I had little running around over those few days and had to reschedule, so they were flexible and never denied my a job offer or chance to interview.

    Accepted Offer
    Positive Experience
    Easy Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Service Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Group interview, process was swift,, I was notified of a decision right on the spot. Interviewer poised difficult questions. No chance for negotiating. Standard pay rAte is across the board. The most difficult question was to describe handling a difficult customer service experience. I had a angry person to deal with.

    Interview Questions
    Negotiation Details
    None.
    Accepted Offer
    Positive Experience
  6.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Convergys in June 2014.

    Interview Details

    My first encounter with this company was through a job fair. My resume was given and from that no contact was made for weeks. I went online and applied for the customer care position. There were many questions and online forms to fill out during the application process. Immediately after the innitial application was submitted I received an automated email notifying me of walk-in interviews being conducted on a specific day. I went to the interview and spoke with the first admissions rep who asked me about myself and if I worked there before. After that, more online forms for the company were filled out while there, and an exam was given to test my knowledge of computers. After my scores were tallied, I had yet another rep I spoke too who then proceeded to tell me more about the position and the hours and company requirements. The whole process took about 4 hours, so definitely eat before hand and show up early. Interview times may vary but that was mine. At the end I was told which training class I was in and what date it started class.

    Interview Questions
    Negotiation Details
    There is no negotiation on pay or shift time; however, once hired and passed the training phase, you can bid on open shifts to change your hours (based off your call stats) and the potential to earn raises are plenty. Just showing up to work on time every schedualed day for 6 months gives you a raise. So your career is litterally in your hands and have the potential of making 13.00 an hour max plus bonuses.
    Accepted Offer
    Average Interview
  7.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate  in  Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I applied online. The process took 1 week - interviewed at Convergys in August 2012.

    Interview Details

    The process was pretty simple. You feel out the application online after answering a series of questions to build your profile on their website and preference choices. When selected, then you took a couple of test like typing speed, speech quality as well as knowledge in basic window programs. From there once everything has passed as well as your computer that you will be using passes all of their checks. You should receive an email to set up for a one on one interview.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate  in  Laredo, TX
    Anonymous Interview Candidate in Laredo, TX
    Application Details

    I applied online - interviewed at Convergys in July 2014.

    Interview Details

    The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

    Interview Questions
    • Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   View Answer
    Negotiation Details
    The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.
    Accepted Offer
    Easy Interview
  9.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Convergys in August 2013.

    Interview Details

    They will give an interview to anyone and everyone who submits a resume. Unless you're illiterate, you will get hired. Just be polite, lie and say that you have customer service experience, and tell them that you can work nights and weekends.

    Interview Questions
    • The most difficult question they asked was to describe your most memorable customer service job.   Answer Question
    Accepted Offer
    Easy Interview
  10.  

    Technical Support Agent Interview

    Anonymous Interview Candidate  in  Jacksonville, NC
    Anonymous Interview Candidate in Jacksonville, NC
    Application Details

    I applied online. The process took a day - interviewed at Convergys in July 2011.

    Interview Details

    at first I was on usps project ,took test on website was interviewed by phone and hired , once usps project was lost was offered oppurtunity to train on Directv project with paycut

    Interview Questions
    • would you be willing to take pay cut? if you said no then bye bye   View Answer
    Negotiation Details
    take it or leave it
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Associate Trainer Interview

    Anonymous Interview Candidate  in  Wichita, KS
    Anonymous Interview Candidate in Wichita, KS
    Application Details

    I applied through other source. The process took 2 weeks - interviewed at Convergys.

    Interview Details

    I was already an employee and management is usually hired from within. I was required to give a 15 minute presentation about anything I wanted, as long as I was teaching something. Then there was a 15 min question/answer interview portion. There could be a couple of different ways the interview/presentation is done, as a one-on-one or with a panel of people, dependent on availability

    Interview Questions
    • The questions were very standard to any other interview I have been in   Answer Question
    Negotiation Details
    I was able to negotiate my salary based on the base pay I was making at the time of the offer. I do, however, know others that were not able to negotiate based on the same. The others were promoted several years after I was.
    Accepted Offer
    Positive Experience
    Easy Interview

Worked for Convergys? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.