Convergys
2.9 of 5 1,065 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Customer Service/Sales Interview Questions & Reviews

Updated Apr 13, 2014
All Interviews Received Offers

Getting the Interview 

66%
33%

Interview Experience 

100%
0%
0%

Interview Difficulty 

3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service/Sales Interview

Anonymous Employee
Denver, CO

I applied in-person and the process took 2 days - interviewed at Convergys in October 2011.

Interview Details – Interview Process was with HR

Interview Question – the commission rate was different from the interview   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service/Sales Interview

Customer Service/Sales
Salt Lake City, UT

I applied online - interviewed at Convergys in July 2011.

Interview Details – Apply for a job online. Unless you have a criminal record or an extremely poor resume, you will be called. The over-the-phone interview was extremely easy. The recidivism rate is high due to the nature of the work and the pay rate so it is not hard to get hired.

Interview Question – Do you have any sales experience? When I was hired, they did not place a lot of weight on this. I had none.   View Answer

Negotiation Details – You will get a better pay rate only if you speak French or Spanish or get a raise.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service/Sales Interview

Customer Service/Sales

I applied online and the process took 2 days - interviewed at Convergys in August 2011.

Interview Details – I applied online. Within the week I recieved and invitation for an interview. I was offered the job during the interview and I accepted

Interview Questions

  • When was there a time when you were able to turn a bad customer experience to a good one.   Answer Question
  • Where do you see yourself in five years   View Answer

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