Convergys Customer Account Executive Interview Questions

5 Interview Reviews

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  1.  

    Customer Account Executive Interview

    Anonymous Interview Candidate in Telephone, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Convergys (Telephone, TX) in December 2013.

    Interview

    Passed very stringent equipment review, had several telephone interviews and was offered the position

    Interview Questions

    • There were no really difficult or unexpected questions. I was driving in heavy traffic when the interview call came through on my cell phone   Answer Question
  2.  

    Customer Account Executive Interview

    Anonymous Interview Candidate in Ogden, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Convergys (Ogden, UT) in December 2011.

    Interview

    The interview process is straightforward. I was given a basic computer test, which consisted of elementary-level questions about how to operate a computer. There were also questions about MS Office products, which were very basic, and a typing test. As I recall, the typing speed needs to be above 35 WPM, but I know several people who were hired that got below this. I think it depends upon how desperate they are to hire at the time of the test. After the test, those who met the threshold are set up with a one-on-one interview. This is the only personal interview that takes place before a job offer.

    Interview Questions

    • Why did you leave your last employer?   2 Answers
  3.  

    Customer Account Executive Interview

    Anonymous Interview Candidate in Tucson, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Convergys (Tucson, AZ) in January 2011.

    Interview

    Submitted several applications on the web, put down a referral and finally got a call was hired over the phone went into business and had ID made and went to take a drug test and then started when classes began. Interview process was quick and simple.

    Interview Questions

    • Describe a situation where you were unable to help a customer and it had to be escalated to a supervisor?   1 Answer

    Negotiation

    no negotiation

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  5. Helpful (1)  

    Customer Accounts Executive Interview

    Anonymous Interview Candidate in Gurgaon, Haryana (India)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 3 daysinterviewed at Convergys (Gurgaon, Haryana (India)) in January 2012.

    Interview

    the hiring process is long but effective..they simply ananlyse u completely

    Interview Questions

    • how will you sell a fish to a brahman????   1 Answer

    Negotiation

    no not really....

  6.  

    Customer Account Executive Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 dayinterviewed at Convergys in September 2010.

    Interview

    there were 4 rounds including personal interviews, writting skills, versent round & last was operation round

    Interview Questions

    Negotiation

    they didn't ask me about it, my advice is to go with company norms & hike on the present salary.

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