Convergys
2.9 of 5 1,235 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Customer Service Representative II Interview Questions & Reviews

Updated Jul 2, 2014
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Interview Experience 

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Interview Difficulty 

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Accepted Offer

Neutral Experience

Customer Service and Problem Resolution Representative II Interview

Customer Service and Problem Resolution Representative II

Interviewed at Convergys

Interview Details – I took 2 tests online then was invited for an interview. After an interview with HR personnel, I met with a supervisor. He asked me several questions about customer service.

Interview Question – Questions were either about past job history or customer service.   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service and Problem Resolution Representative II Interview

Customer Service and Problem Resolution Representative II

I applied online and the process took a day - interviewed at Convergys in March 2014.

Interview Details – The questions were general interview questions, tell me about yourself, what qualities in your last job made your stand out, etc. Once you're selected for an interview, there's a short typing assessment and questions.

Interview Question – There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.   View Answer

Negotiation Details – Don't bother negotiating without certification or a specialized degree.

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Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative II Interview

Customer Service Representative II

I applied through other source and the process took a day - interviewed at Convergys in August 2011.

Interview Details – The initial phone interview was easy.

Interview Question – There was nothing difficult about it   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service and Problem Resolution Representative II Interview

Customer Service and Problem Resolution Representative II
Chattanooga, TN

I applied online and the process took a day - interviewed at Convergys in June 2013.

Interview Details – I went into HR and sat for a few minutes while waiting for the next available interviewer. Looking around, I noticed the different "rooms" were actually "cubed" off, so they had the movable walls in place to give each representative a cubicle to work in so it wouldn't disturb anyone else. She pulled me into her cubicle and began asking about my work history and availability. She proceeded to tell me about the position, what I would be doing, the base pay, and the shifts available. Afterwards, I had to fill out forms answering questions such as criminal history, places I've lived at in the past 10 years, amongst other things. Afterwards, I was told to go to security (on the opposite side of the building) to get my security badge made. I went over to the security spot and was informed how I would be getting into work and everything else like that for my first day, as well as where to pick up my security badge on my first day.

Interview Question – Which shift would I be available to work.   View Answer

Negotiation Details – The woman I spoke with told me the hourly wage and the expected shift times for the position I applied for. The only negotiation on this was for second or first shift position. Naturally, I went for first shift.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Denver, CO

I applied through a recruiter and the process took 2 days - interviewed at Convergys in September 2012.

Interview Details – My interview and hiring process was quick and painless. I was contacted, interviewed and hired all in one to two days. My interviewer was a great person to work with as well. She made me feel very comfortable during the process. I can not remember if I actually applied to this online or if the recruiter found my resume online, but it was one or the other.

Interview Question – Sales???   View Answer

Negotiation Details – There wasn't any real negotiation. As a CSRII they have set offers and you either agree or don't accept the position.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II

I applied online and the process took 3 days - interviewed at Convergys in July 2012.

Interview Details – The Hiring process was fast and easy and the interview was just a few basic questions. I knew what to expect on my first day.

Negotiation Details – n/a

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1 person found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Charlotte, NC

I applied online and the process took 3 days - interviewed at Convergys in October 2013.

Interview Details – Applied online, received email from a recruiter within 3-4 days asking for more information on my sales experience, then invited to face to face interview. The interview consisted of 4 computer tests which were very easy. Afterward if you passed you received your one on one interview.

Interview Questions

  • No difficult or unexpected questions. Behavioral questions which I hate, but none were unexpected.   View Answer
  • Just wanted to add after being offered a position I was told to show up 30 minutes early my first day because they purposely overfill the new hire class and if I show up on time, I might not have a job. I have NEVER had a company do this to me. Really unprofessional.   Answer Question

Negotiation Details – No negotiation. Pay rate is not competitive.

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Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Moore, OK

I applied through other source and the process took 2 days - interviewed at Convergys.

Interview Details – I applied online and was sent an online testing site. I was called in for an interview maybe an hour later for the next day. Interview was short and was made offer then. They made me wait almost a month to start their next training class. It was easy. No hard questions. They hire people here to fit their numbers and don't really care at all about anything else. They can't keep their employees as fast as they get rid of them...literally.

Interview Question – Are you available to work any hour any day of the week. It was a requirement.   View Answer

Negotiation Details – They were very vague on benefits but pushed how great they are.

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Accepted Offer

Neutral Experience

Average Interview

Customer Service and Problem Resolution Representative II Interview

Customer Service and Problem Resolution Representative II
Greenville, NC

I applied online and the process took 2 weeks - interviewed at Convergys.

Interview Details – An application must be completed online. Upon completion of the application, a Recruiting staff member will contact you to set up an assessment of your computer skills and have you complete employment paperwork, upon completion you will either pass or fail, if you pass, you'll be eligible for an interview, during which you will likely take a mock call having been given information and brief preparation time. At that point you may or may not be offered the position and would start training shortly thereafter.

Interview Question – The interview process itself did not pose any particular differentiations from any other customer service related position interview.   Answer Question

Negotiation Details – Be up front about any potential scheduling conflicts, as they will likely be inflexible after you complete your training period.

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Accepted Offer

Negative Experience

Average Interview

Customer Service and Problem Resolution Representative II Interview

Customer Service and Problem Resolution Representative II
Livingston, LA

I applied online - interviewed at Convergys in January 2013.

Interview Details – Done by Recruiting Department. They make it seem better than it is. They are very anxious to hire you if you are disabled due to the fact that the company gets Federal Tax Credits

Interview Question – They are very behind technologically. I wasn't informed that I couldn't use my most up to date computer with 3.0 usb. Everything is done from a thumbdrive which they also don't tell you will damage your computer.   View Answer

Negotiation Details – There is no negotiation and they don't consider years and years of experience, they start everyone at entry level in Customer Service.

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