Convergys Customer Service Representative Interview Questions & Reviews

Updated Jul 22, 2014
Updated Jul 22, 2014
122 interviews

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Interview Experience

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122 Candidate Interview Reviews Back to all interviews

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  1. 3 people found this helpful  

    Work At Home Customer Service Representative (RA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4 days - interviewed at Convergys.

    Interview Details

    A recruiter calls you and conduct a 10-15 min interview. During the interview they will advise you about the 100% training oppertunity. Ask you skill questions, such as can you type 40 words a min ect. This is the only verbal contact , at least in my expirience. They send an email letting you know you were hired within 2-4 days. Followed by ALL your new hire paperwork.

    Accepted Offer
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I interviewed online - interviewed at Convergys.

    Interview Details

    All Hiring is done online/over the phone! Such an easy position to get, they hire just about everybody. Apply through external sites or through their direct site; doesn't matter. You will complete an assessment and go through "virtual call center training" which although its a lengthy process its worth it. From there I was scheduled to complete a phone interview; super easy questions. They play a recorded phone call and you have to answer questions about it like "was the rep polite, did they do a good job" etc.

    Interview Questions
    • All questions were easy. Mostly about past jobs; past experiences.   Answer Question
    Negotiation Details
    No negotiation; pay usually starts at $10 but it depends on where they put you. (what company they are contracted with)
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    interviewed at Convergys in March 2014.

    Interview Details

    This was my first "interview" with the company. There was no interview as such but rather just four assessments including basic computer skills, english, typing and memory test. The english test consisted of 20 multiple choice questions and computer skills about 40 questions. For testing memory they gave a passage to read and then question sheet with space to write answers.

    Interview Questions
    • There was some additional paperwork to be completed after the assessments which included writing the steps to make a peanut butter jelly sandwich.   Answer Question
    No Offer
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I interviewed in-person. The process took 5 days - interviewed at Convergys in October 2010.

    Interview Details

    fairly easy, just went in took an assessment test and went through a back ground test and then sent to take a drug test

    Negotiation Details
    not negotiable
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through other source. The process took a day - interviewed at Convergys in August 2011.

    Interview Details

    The initial phone interview was easy.

    Interview Questions
    Accepted Offer
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Employee  in  Brownsville, TX
    Anonymous Employee in Brownsville, TX
    Application Details

    I interviewed through a recruiter. The process took 3 days - interviewed at Convergys.

    Interview Details

    The hiring process was very easy. They interviewed me to see if I had any experience on customer service. I did a computer test

    Interview Questions
    • What to do when a customer is disrespectful   View Answer
    No Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 5 days - interviewed at Convergys in November 2013.

    Interview Details

    Hiring and interview process is done strictly over the phone. have never met one person from convergys in person. Was told my primary duty was service for their client and it turned out that in fact, sales was more important that service.

    Interview Questions
    • n/a. all were fairly easy if you are computer and customer service savvy.   Answer Question
    Negotiation Details
    Inquire if sales are a huge part of position.
    Accepted Offer
    Neutral Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Pharr, TX
    Anonymous Interview Candidate in Pharr, TX
    Application Details

    I interviewed online. The process took 3 days - interviewed at Convergys in January 2014.

    Interview Details

    I got a call he same day I put in the application, we did a phone interview. Then went in for an appointment, did some computer skills tests, did drug test then got hired.

    Interview Questions
    • They asked me a lot of questions on how to handle situations, like what to do when a customer is upset.   Answer Question
    Negotiation Details
    Everyone starts off at the same wage here in Pharr, TX.
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate  in  Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I interviewed online. The process took a day - interviewed at Convergys in June 2013.

    Interview Details

    I went into HR and sat for a few minutes while waiting for the next available interviewer. Looking around, I noticed the different "rooms" were actually "cubed" off, so they had the movable walls in place to give each representative a cubicle to work in so it wouldn't disturb anyone else. She pulled me into her cubicle and began asking about my work history and availability. She proceeded to tell me about the position, what I would be doing, the base pay, and the shifts available. Afterwards, I had to fill out forms answering questions such as criminal history, places I've lived at in the past 10 years, amongst other things. Afterwards, I was told to go to security (on the opposite side of the building) to get my security badge made. I went over to the security spot and was informed how I would be getting into work and everything else like that for my first day, as well as where to pick up my security badge on my first day.

    Interview Questions
    • Which shift would I be available to work.   View Answer
    Negotiation Details
    The woman I spoke with told me the hourly wage and the expected shift times for the position I applied for. The only negotiation on this was for second or first shift position. Naturally, I went for first shift.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Columbia, SC
    Anonymous Interview Candidate in Columbia, SC
    Application Details

    I interviewed through other source. The process took 1 week - interviewed at Convergys in October 2012.

    Interview Details

    It is based on who you know and their hiring needs. The interview was very generic over the phone. They have staffed recruiters that call and ask if you have all the equipment needed to work, then a few basic questions about customer service. A few days later you will get a call or email inviting you to onboard with them.

    Interview Questions
    Negotiation Details
    There was no negotiation. They told you what starting pay was.
    Accepted Offer
    Neutral Experience
    Easy Interview

See What Convergys Employees Are Saying

 Former Sales and Service Representative II in Tamarac, FL

Pros: “A paycheck, nothing, nothing, nothing” Full Review

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