Convergys Customer Service Interview Questions

Updated Apr 10, 2015
Updated Apr 10, 2015
168 Interview Reviews

Interview Experience

Interview Experience

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24%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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168 Candidate Interview Reviews Back to all Interviews

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  1.  

    Customer Service Representative II Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Convergys.

    Interview

    After applying online I was called in to take an in-office assessment for basic computer knowledge and typing skills. Once I finished that I filled out some paperwork(basically requesting the same information in the online app) went into an office for an interview. I was asked for my resume and question probing my earlier work experiences continued. Then they requested that I come back the following week for role-play where they the simulated an in-coming call in regards to faulty cable service. After that they had me do another assessment with simulated calls where I had to listen for specific information and answer multiple choice questions. Then after that I was hired.

    Interview Questions

    • What have you done when you faced conflict with another employee?   Answer Question

    Negotiation

    There are no negotiations. The job pays $10/hr and people with more seniority get choices in which shift they work.

  2. Helpful (1)  

    Customer Service Representative Interview

    Declined Offer
    Easy Interview
    Declined Offer
    Easy Interview

    Application

    I applied in-person. The process took 3 daysinterviewed at Convergys.

    Interview

    When you get there, you have to take two basic map tests, then a ProveIt typing test. Once called to the back to speak with "hr". About 3 questions are asked: strengths, future, time restraints, 24 hpur call center. Sign background and drug test forms.

    Interview Questions

    • What are your strengths? Where do you see yourself in 2 years? Can you work anytime?   Answer Question
  3.  

    Customer Service Support Interview

    Accepted Offer
    Positive Experience
    Accepted Offer
    Positive Experience

    Interview

    Group interview, process was swift,, I was notified of a decision right on the spot. Interviewer poised difficult questions. No chance for negotiating. Standard pay rAte is across the board. The most difficult question was to describe handling a difficult customer service experience. I had a angry person to deal with.

    Interview Questions

    • What kind of person are you.   1 Answer

    Negotiation

    None.

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  5. Helpful (2)  

    Work At Home Customer Service Representative Interview

    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Convergys in August 2014.

    Interview

    Applied online. Received response 2-3 days later which included several online links, tests, assessments, etc. Invited for a phone interview but had to complete additional internet tests and personal assessments first. Completed additional tests and contacted the same day for an interview later that afternoon. The entire process from the submission of application to interview and offer took about 5 days and that includes a 2 day lag due to delaying online tests.

    Interview Questions

    • Tell me a time where you had to up sell or persuade a difficult customer to buy/purchase something.   Answer Question
  6. Helpful (3)  

    Work At Home Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a dayinterviewed at Convergys in July 2014.

    Interview

    It was mainly a few basic internet knowledge questions, and about if my equipment could passed the tests to run their software. I do not remember which questions she asked, sorry. I was time efficient, didn't take long or interfere with anything else i had to do that day. I had little running around over those few days and had to reschedule, so they were flexible and never denied my a job offer or chance to interview.

  7. Helpful (2)  

    Interview

    I took 2 tests online then was invited for an interview. After an interview with HR personnel, I met with a supervisor. He asked me several questions about customer service.

    Interview Questions

    • Questions were either about past job history or customer service.   Answer Question
  8.  

    Customer Service Representative II Interview

    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied online – interviewed at Convergys (Laredo, TX) in July 2014.

    Interview

    The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

    Interview Questions

    • Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   1 Answer

    Negotiation

    The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.

  9.  

    Customer Sales & Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Convergys in July 2014.

    Interview

    Applied online and was called the next day by a hiring rep. who set up an appointment for testing a few days later. Showed up alongside a group of 10-15 people to do simple computer testing and scheduled an interview after for the same day. Was hired on the spot. Drug text was required within 48 hours of interview. Three other people I know got interviews on different dates and 2 were not hired but promised "call backs" that they never received and the other was also hired on the spot. Dress nice and look professional, make sure you really push any history of sales and customer service you've had in the past even if it is just food service because that is what they're looking for.

    Interview Questions

    • Typical interview questions "tell me about yourself" "how did you overcome xx issue in a previous job"   Answer Question
  10. Helpful (4)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Convergys (Columbia, SC).

    Interview

    it was pretty simple doing a few computer assesments and phone interview. all in all the assessments where about two hours long and kinda a pain but once you get thru with the entire process the interview appointment wasnt that long a few standard questions.

    Interview Questions

    • what can you bring to the company?   1 Answer

    Negotiation

    there was none

  11.  

    Customer Service Resolution Spec II Interview

    Accepted Offer
    Accepted Offer

    Application

    I applied online. The process took 2+ monthsinterviewed at Convergys.

    Interview

    applied online, took 2 months to hear back, phone interview and hired. drug test and that's all. they assigned a class start date and i went from there. simple, nice understanding.

    Interview Questions

    Negotiation

    none

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Tech Rep II

 Former Tech Representative II in Jacksonville, NC

Pros: “Nice environment for working settings” Full Review

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