Convergys

  www.convergys.com
  www.convergys.com

Convergys Customer Service Interview Questions

Updated Dec 12, 2014
Updated Dec 12, 2014
149 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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  1. 2 people found this helpful  

    WAH Customer Care/Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 daysinterviewed at Convergys in March 2014.

    Interview Details

    The interview was conducted over the phone. The interviewer read directly from a script of questions in a mechanical voice (maybe it was the particular interviewer I had). The questions were about my experience in customer service, which can be considered any contact with the public while being employed by a company. You worked at WalMart and made a customer happy -- that was a positive customer service rep position experience! Based on criteria like that, it is no wonder that Convergys doesn't get the best of the best people working in customer service. Then, again, they way Convergys goes through customer care/service reps, the bar cannot be set too high, or they'd run out of people to fill the positions. Virtual warm bodies to fill those virtual work stations.

    Interview Questions
    • First, none of the questions were difficult. They were all standard customer call center questions. The one question that was unexpected was, "what is your personal philosophy in handling people?" I must have answered it correctly, because the next day, I got an email offering me the job. If you say "yes," prepare for the paperwork barrage that will be need to be faxed back to Convergys. The other unexpected question comes from the I-9 Form documentation from the HR WAH contact. "Is this the only birth certificate you have?" Why? Do I get more money for multiple birth certificates?   View Answer
    Negotiation Details
    No negotiations. Here is what we are offering. You want it? Sure, why not. It beats $7.25/hour at the local grocery store as a cashier.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in March 2014.

    Interview Details

    The questions were general interview questions, tell me about yourself, what qualities in your last job made your stand out, etc. Once you're selected for an interview, there's a short typing assessment and questions.

    Interview Questions
    • There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.   View Answer
    Negotiation Details
    Don't bother negotiating without certification or a specialized degree.
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Convergys in March 2014.

    Interview Details

    This was my first "interview" with the company. There was no interview as such but rather just four assessments including basic computer skills, english, typing and memory test. The english test consisted of 20 multiple choice questions and computer skills about 40 questions. For testing memory they gave a passage to read and then question sheet with space to write answers.

    Interview Questions
    • There was some additional paperwork to be completed after the assessments which included writing the steps to make a peanut butter jelly sandwich.   Answer Question
    No Offer
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Brownsville, TX
    Anonymous Interview Candidate in Brownsville, TX
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Convergys.

    Interview Details

    The hiring process was very easy. They interviewed me to see if I had any experience on customer service. I did a computer test

    Interview Questions
    • What to do when a customer is disrespectful   View Answer
    No Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through a recruiter. The process took 3+ monthsinterviewed at Convergys in February 2014.

    Interview Details

    The interview process was pretty easy if you know about tech support and basic computer information you will be fine. They reach out to you through e-mail and then you are scheduled to go to the office and take computer test.

    Interview Questions
    • The most difficult part was the computer test you are not fully aware of what they are looking for so you are kind of blind going in. Some of the staff present themselves as being a little unprofessional the office is nice but staff seem to be all over the place as far as who you are if they have spoken to you and all your pre-contact information that they should have sometimes gets lost.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  7. 2 people found this helpful  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6+ weeksinterviewed at Convergys.

    Interview Details

    The Hiring and Interview process was easy but did take longer than expected. I applied November 19th and got an email telling me to test the PC I intended on using the next day about a week after I completed the PC test a recruiter called me to let me know I had passed and that I will be contacted by email to schedule a phone interview. I wasn't contacted until December 16th when they sent me an email with a specific job opening, the training schedule, pay, description and things you have to purchase should you be offered the position. I scheduled the phone interview, did the three assessments they sent me via email The interview went smoothly we mostly went over what the document said and the recruiter just clarified some questions I had. The questions were basic "what would/did you do in this situation". I was offered the position and later that week received an email asking me for my references and then background information for the background check.

    Interview Questions
    Negotiation Details
    There was no negotiation the offer was after I was told the terms during the phone interview.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Pharr, TX
    Anonymous Interview Candidate in Pharr, TX
    Application Details

    I applied online. The process took 3 daysinterviewed at Convergys in January 2014.

    Interview Details

    I got a call he same day I put in the application, we did a phone interview. Then went in for an appointment, did some computer skills tests, did drug test then got hired.

    Interview Questions
    • They asked me a lot of questions on how to handle situations, like what to do when a customer is upset.   Answer Question
    Negotiation Details
    Everyone starts off at the same wage here in Pharr, TX.
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I applied online. The process took 3 weeksinterviewed at Convergys in December 2013.

    Interview Details

    Interviewer was very nice; interview was relaxed but it seemed the questions were from a script.

    Interview Questions
    • None really, we mainly went over previous experience and how I handled different situations. Schedules and pay were discussed.   Answer Question
    Negotiation Details
    Salaries were cut and dried, take it or leave it. Hopefully there will be pay increases after training and a certain amount of time working the phones. Commissions are possible depending on performance.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Longview, TX
    Anonymous Interview Candidate in Longview, TX
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys in November 2013.

    Interview Details

    I applied on line, they responded by email on the same day requesting I come in and take tests. I went in the next day and took the testing and 20 minutes after I left a recruiter called and there was a 20 minute phone interview.

    Interview Questions
    • None of the questions were difficult or unexpected. The hardest one for me to answer was "What was your most difficult phone call."   Answer Question
    Negotiation Details
    I was offered an hourly wage. I was grateful to get the offer and did not negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Convergys in November 2013.

    Interview Details

    Hiring and interview process is done strictly over the phone. have never met one person from convergys in person. Was told my primary duty was service for their client and it turned out that in fact, sales was more important that service.

    Interview Questions
    • n/a. all were fairly easy if you are computer and customer service savvy.   Answer Question
    Negotiation Details
    Inquire if sales are a huge part of position.
    Accepted Offer
    Neutral Experience
    Average Interview

See What Convergys Employees Are Saying

 Former Customer Service and Sales Representative in Cincinnati, OH

Pros: “Decent compensation. Generally opportunities to increase income by picking up additional work hours. Enjoyed helping customers resolve issues and/or add or modify TV programming.” Full Review

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