Convergys

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Convergys Customer Service Interview Questions

Updated Feb 9, 2015
Updated Feb 9, 2015
162 Interview Reviews

Interview Experience

Interview Experience

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162 Candidate Interview Reviews Back to all Interviews

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  1. 2 people found this helpful  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Convergys in August 2014.

    Interview Details

    Applied online. Received response 2-3 days later which included several online links, tests, assessments, etc. Invited for a phone interview but had to complete additional internet tests and personal assessments first. Completed additional tests and contacted the same day for an interview later that afternoon. The entire process from the submission of application to interview and offer took about 5 days and that includes a 2 day lag due to delaying online tests.

    Interview Questions
    • Tell me a time where you had to up sell or persuade a difficult customer to buy/purchase something.   Answer Question
    Accepted Offer
    Average Interview
  2. 3 people found this helpful  

    Work At Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Convergys in July 2014.

    Interview Details

    It was mainly a few basic internet knowledge questions, and about if my equipment could passed the tests to run their software. I do not remember which questions she asked, sorry. I was time efficient, didn't take long or interfere with anything else i had to do that day. I had little running around over those few days and had to reschedule, so they were flexible and never denied my a job offer or chance to interview.

    Accepted Offer
    Positive Experience
    Easy Interview
  3. 2 people found this helpful  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I took 2 tests online then was invited for an interview. After an interview with HR personnel, I met with a supervisor. He asked me several questions about customer service.

    Interview Questions
    • Questions were either about past job history or customer service.   Answer Question
    Accepted Offer
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  5.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Laredo, TX
    Anonymous Interview Candidate in Laredo, TX
    Application Details

    I applied online – interviewed at Convergys in July 2014.

    Interview Details

    The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

    Interview Questions
    • Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   View Answer
    Negotiation Details
    The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.
    Accepted Offer
    Easy Interview
  6.  

    Customer Sales & Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Convergys in July 2014.

    Interview Details

    Applied online and was called the next day by a hiring rep. who set up an appointment for testing a few days later. Showed up alongside a group of 10-15 people to do simple computer testing and scheduled an interview after for the same day. Was hired on the spot. Drug text was required within 48 hours of interview. Three other people I know got interviews on different dates and 2 were not hired but promised "call backs" that they never received and the other was also hired on the spot. Dress nice and look professional, make sure you really push any history of sales and customer service you've had in the past even if it is just food service because that is what they're looking for.

    Interview Questions
    • Typical interview questions "tell me about yourself" "how did you overcome xx issue in a previous job"   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbia, SC
    Anonymous Interview Candidate in Columbia, SC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Convergys.

    Interview Details

    it was pretty simple doing a few computer assesments and phone interview. all in all the assessments where about two hours long and kinda a pain but once you get thru with the entire process the interview appointment wasnt that long a few standard questions.

    Interview Questions
    Negotiation Details
    there was none
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Resolution Spec II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Convergys.

    Interview Details

    applied online, took 2 months to hear back, phone interview and hired. drug test and that's all. they assigned a class start date and i went from there. simple, nice understanding.

    Interview Questions
    Negotiation Details
    none
    Accepted Offer
  9.  

    Work From Home - Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys in May 2014.

    Interview Details

    I filled out the app online and I got an email the same day with interview questions and computer test. I emailed them back and the next day I received a phone call with more interview questions and she scheduled another interview for the same day @ 4 so I could have time to take a typing test and a virtual job test. She called at interview time and asked me 10-15 more questions and then she offered me a job.

    Interview Questions
    • What is the control panel for on your computer   View Answer
    • How to maximize and minimize windows   View Answer
    • Give an example of when you had an irate customer   Answer Question
    • What makes you a good fit for convergys   View Answer
    • What's the difference between a cell phone and smart phone   View Answer
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview
  10. 5 people found this helpful  

    Work At Home Customer Service Representative (RA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at Convergys.

    Interview Details

    A recruiter calls you and conduct a 10-15 min interview. During the interview they will advise you about the 100% training oppertunity. Ask you skill questions, such as can you type 40 words a min ect. This is the only verbal contact , at least in my expirience. They send an email letting you know you were hired within 2-4 days. Followed by ALL your new hire paperwork.

    Accepted Offer
  11. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    All Hiring is done online/over the phone! Such an easy position to get, they hire just about everybody. Apply through external sites or through their direct site; doesn't matter. You will complete an assessment and go through "virtual call center training" which although its a lengthy process its worth it. From there I was scheduled to complete a phone interview; super easy questions. They play a recorded phone call and you have to answer questions about it like "was the rep polite, did they do a good job" etc.

    Interview Questions
    • All questions were easy. Mostly about past jobs; past experiences.   Answer Question
    Negotiation Details
    No negotiation; pay usually starts at $10 but it depends on where they put you. (what company they are contracted with)
    Accepted Offer
    Positive Experience
    Easy Interview

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