Cox Communications

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  www.cox.com

Cox Communications Interview Questions

Updated Oct 27, 2014
Updated Oct 27, 2014
44 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications in October 2014.

    Interview Details

    I was first contacted by a Talent Acquisition Manager/ HR. I was asked to schedule a phone interview with her for the next day in which I did. Following the phone interview she said she'd email me a link to take assessment tests that are required for the position. She indicated that if passed would I be available for face to face interview four days from then. I indicated that I would be available. I received the email with the assessment link and took the tests. It was made up of Critical Thinking, Math and Behavioral questions. Degree of difficulty depends on you. I passed the tests and was scheduled for interview three days later. It was a panel style interview with 4 people. They asked questions one at o time in the STAR format and it lasted about 30 minutes. Interview went great and was told that they had more interviews throughout the day. I am confident I will get the job offer.... Well, that was a few days ago. I just received an email notification that I will not be proceeding to the next step of the hiring process. I am humbled for sure! I have 10 yrs of customer service and sales experience. Thinking back on the interview I realize now that my S.T.A.R. answers were more of what I would do rather than a specific instance. If you get the interview make sure you give exact specifics of a particular time you handled that situation. Good luck everyone!

    Interview Questions
    • Describe in detail a time where one of your co-workers was doing something at work that was illegal or unethical.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Sales Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Initial screening interview was by phone by HR in another state. Interviewer could not answer any questions regarding the position other than what was written in the JD, even though she asked if I had any questions.

    Interview Questions
    • The majority of the interview was one behavioral interview question after the other. Rapid fire questions one after the other. There was no questions regarding the context and no follow up on your answers.   Answer Question
    No Offer
  3.  

    Supervisor of Commercial Customer Support Interview

    Anonymous Interview Candidate in New Orleans, LA
    Anonymous Interview Candidate in New Orleans, LA
    Application Details

    I applied online. The process took 3 daysinterviewed at Cox Communications in August 2014.

    Interview Details

    I applied online on a Wednesday and was contacted by email on Thursday to set up an phone interview for Friday.

    First the Interviewer asked my how my previous experience related to the job description.

    Then I was asked 5 STAR interview questions. All of the questions were related to managing staff in difficult situations or motivating staff to work harder.

    The phone interview is the first of at least 2 interviews. They said they use this info to determine who will get an in person interview. I am still waiting to see if I will get a 2nd interview. More to follow if I do.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Retention Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications in July 2014.

    Interview Details

    Interviewed with 2 people at the same time. The setting was informal and calm. As you speak they are continuously writing. The interview was quick and they only asked the what's need.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  6.  

    Solutions Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Cox Communications in July 2014.

    Interview Details

    I applied online and got a call the next day for a phone screening. She called me later that day and I did an online assessment which I finished and passed. I had my interview two days later. The interview was at the corporate office and it was done with a store manager and district manager. The interview was mostly STAR questions and situations. They opened the floor for questions for me. I didn't hear from them for 18 days. I finally got a rejection email after emailing the recruiter twice and asking for feedback. Quite disappointed I didn't get the job, but oh well life goes on.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  7.  

    Communications Center Leadership Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications in June 2014.

    Interview Details

    Interview is based on the STAR format. It was a Panel interview with 2 managers, and went by smooth and quick. Do not need to worry about eye contact since most of the time they are looking at their paperwork and taking notes.

    Interview Questions
    • Tell us about a time, when you had to develop or inplement something new that impacted your department?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Orange, CA
    Anonymous Interview Candidate in Orange, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Cox Communications.

    Interview Details

    Structured questions seemed to be lacking my capabilities. I didn't feel like my sales skills were being evaluated and I was being judged on an interview structure instead. Found out later I was passed up by another external person, this seems to be a trend with the company.

    Interview Questions
    No Offer
    Difficult Interview
  9.  

    Inside Sales Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 3 weeksinterviewed at Cox Communications in May 2014.

    Interview Details

    Applied online to sales position around the third week of May and received a response rather quickly by email that I had been selected to move forward with the second phase of the process and have a phone interview. That was conducted on the 23rd of the same month. Next I was notified that I would be moving on again to the next phase which was two online assessment test that I completed and a face to face interview was then scheduled for the 30th of the May. The interview was done in the STAR format which I thought I did rather well at but I guess not as I was not hired! Was told that interviews would be conducted through Friday of the following week which would have ended on the 6th of June. Was also told that I would be contacted by HR Dept if chosen for the position which had a start date of 7-7-14. Well I waited and waited for a call that never came but continued to check my "job page" on the Cox homepage which still to this day shows that my application is "under consideration pending results of interview"!! That was last update was on 6-18-14........The job opening posted again right around the third week of June! Hmmmmmmm! Guess I wasn't what they were looking for! 10 years of sales experience wasn't good enough!

    Interview Questions
    • None were really difficult all just standard questions.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  10. 3 people found this helpful  

    Manager Business Operations Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Cox Communications.

    Interview Details

    Initially emailed by a recruiter to set up phone screen. Recruiter did not call at the scheduled time. I followed up, spoke with the recruiter and passed the screen and was set up to phone interview with the hiring manager. Hiring Manager called 6 hours earlier than scheduled interview time. New time was set and again Hiring Manager called early by15 minutes. I do not know if this a tactic since I have been out of the interview game for awhile, 3 for 3 seems excessive.

    With all the miscommunication at this stage in the process I was no longer interested in the position. I still went ahead with the interview, not my best performance. The Hiring Manager seemed genuinely friendly and very informative and had been with the company for awhile. They use the star method and ask a lot of tell me about a time when...nothing technical, did not test your knowledge or skill set at this stage.

    Maybe I just had an unfortunate experience, first impressions are a two way street.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  11. 1 person found this helpful  

    Junior Management Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3+ monthsinterviewed at Cox Communications.

    Interview Details

    Situation task and results questions are standard. Be prepared to explain an gaps in employment history. Panel interviews and multi phase interviews even at junior management level.

    Interview Questions
    • What is one of your greatest strengths, and one of your greatest weakness?   View Answers (2)
    No Offer

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