Cox Communications Technical Support Representative (Call Center - Customer Care) Interview Questions

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Technical Support Representative (Call Center - Customer Care) Interview

Anonymous Interview Candidate  in  Las Vegas, NV
Anonymous Interview Candidate in Las Vegas, NV
Application Details

I applied online. The process took 4+ weeks - interviewed at Cox Communications in January 2013.

Interview Details

I was interviewed by a recruiter named Wendy in las vegas, was asked how did I handle irate customers, if I can sell upgrades to their current service while providing them with support. They also asked me if I have worked at a call center. During the interview, selling upgrades and keeping the calls short, coming to work on time, and working overtime. After all said and done, I found out that I wasn't selected for the next recruiting process.
Before the interview, I call her and got her voice mail. After they went through a different phase in the recruiting process, I called her to follow up and all I got was a Microsoft Exchange voice mail.

Interview Questions
  • Just the part of selling and the handling of irate customers.   View Answer
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