DIRECTV Technical Support- DIRECTV Interview Questions

Updated Jul 13, 2015
10 Interview Reviews

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Technical Support- DIRECTV Interview

Anonymous Interview Candidate in Centennial, CO
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at DIRECTV (Centennial, CO) in January 2015.

Interview

Filled out an application online as well as a test on a thursday. The test seemed difficult due to that you have to type and click a button any time something exceeds goals. Then they have scenarios of what you would most likely do to the least. It was tricky because all seemed like good answers. On monday received a phone call and was asked about salary requirements. After scheduled a phone interview for Wednesday . At the end of the phone interview was scheduled an in person interview for friday. In person interview consisted of background and technical questions. Do to previous tech experience and providing good answers the interviewer skipped the tech part and heavily asked about metrics and performance and competition and why work for this company.

Interview Questions

Negotiation

When they first called me i told them the starting rate was lower than what i was being offered by a competitor which is the truth. They looked at my past experience and told me the highest they could go up and about the differential before phone interview was set up.

Other Interview Reviews for DIRECTV

  1.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at DIRECTV in December 2014.

    Interview

    Apply online. Once you do this someone will call you to set up a phone interview. If you do good on the phone interview, then you have a face to face interview. They are super nice and give you a tour of the faculty and tell you about the benefits and all of that good stuff. They will then call you in about three days to tell you if you got the job or not then they send you a offer letter. If you get the job they require a drug test and a background check.

    Interview Questions

    • There is a lot of tricky questions. I cant think of any of the top of my head now.   Answer Question

    Negotiation

    They just offered me a good start pay. I didnt object to it.

  2.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate in Tulsa, OK
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at DIRECTV (Tulsa, OK) in October 2014.

    Interview

    The application process itself was more in-depth than what I have previously experienced. There were a lot of actual job scenarios and timed content to get through. The first interview was a scheduled phone interview. It was nice to have a couple days to prepare instead of just a random phone call and on the spot interview. At the end of the phone interview, I was invited to a face to face interview a couple days later. At the beginning of that, they take you on a tour of the facility and ask you a few questions during that process. This was a new and different experience than what I have previously had at other companies. At the end of the tour, I was asked the "normal" interview questions and was then given the run down on benefits, shift schedules, etc. The whole process was much more thorough than any other interview I've had.

    Interview Questions

    • I did a lot of research on DirecTV and interview questions prior to the interviews so I was pretty prepared for all of the questions.   Answer Question

    Negotiation

    The only negotiations I did were about the work schedule and not wanting to work overnight. I was able to get a schedule that works well with my home life also.

  3.  

    Technical Support- DIRECTV Interview

    Anonymous Employee in Tulsa, OK
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at DIRECTV (Tulsa, OK) in September 2014.

    Interview

    Average interview. Recieved a phone call the day after I filled out my application and had a brief phone interview. Basically the phone interview verified the information on my application then asked for explanations from the answers I gabr on the personality test taken while filling out the application. Had an in person interview the next dag, I was given a tour of the call center, then taken back to HR for the actual interview. Pretty standard questions such as "tell me about a time you had an upset customer and how did you handle it." Was offeres the job on the spot.

    Interview Questions

    • Tell me about a time you had to work with a difficult coworker   Answer Question
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  5.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate in Tulsa, OK
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at DIRECTV (Tulsa, OK).

    Interview

    It all started with applying online, after that i was able to go into their office for an interview. The interview process felt as if it was just a way to see what the potential employee looked, and sounded like. It was not a hard interview, nor did they ask any challenging questions.

    Interview Questions

    Negotiation

    I was able to negotiate for a higher starting wage.

  6.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate in Missoula, MT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at DIRECTV (Missoula, MT) in January 2014.

    Interview

    I was called for a phone interview. When I successfully told them what they wanted to hear, they called me in for an in person interview. At the in person interview they gave me a tour and let me listen to a call. After that, I was in! :)

    Interview Questions

    • How would you handle an angry customer who threatened you and called you names?   Answer Question
  7.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at DIRECTV (Los Angeles, CA) in January 2013.

    Interview

    They will ask questions about different scenarios in an office environment. Name technical scenario and how you would go about fixing it. Questions on customer service skills. Questions on prior experience.

    Interview Questions

    • Explain how to do something technical.   1 Answer
  8.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate in Missoula, MT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at DIRECTV (Missoula, MT) in March 2012.

    Interview

    Online application was accepted and a return call within roughly one week from the HR department for an interview.

    Interview Questions

    • 1a: What was your biggest mistake at work? 1b: What did you learn from that mistake?   Answer Question

    Negotiation

    They dictated starting wages (take it or leave it)

  9.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate in Denver, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 3 days. I interviewed at DIRECTV (Denver, CO) in August 2011.

    Interview

    Phone interview with someone in HR, Then they will schedule a 1:1 interview. Once you complete your on site interview you are given a computer assessment. If you pass you must complete a background check and drug test, after passing you are hired!

    Negotiation

    Some room for negotiation, starting pay is based on experience.

  10.  

    Technical Support- DIRECTV Interview

    Anonymous Interview Candidate in Denver, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at DIRECTV (Denver, CO) in June 2010.

    Interview

    The company called me for a phone interview which was basically an explanation of my work history. They then scheduled me for an in person interview. The in person interview was pretty easy. They asked behavioral questions as well as regular interview questions.

    Interview Questions

    • Why would you be a good fit for this position? How do you think you will handle being on the phones all day?   Answer Question

    Negotiation

    I was unable to negotiate my salary.

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