DISH
2.5 of 5 1,635 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

DISH Customer Service Representative Interview Questions & Reviews

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Interview Experience 

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42%

Interview Difficulty 

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Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Harlingen, TX

I applied online - interviewed at DISH in October 2013.

Interview Details – I applied online and set an appointment immediately after I finished the application. Once I got there I filled out a small piece of paper with basic questions then took the sample calls assessment, after I had 2 interviews one with HR and another with a Coach.

Interview Question – There was many, but nothing I couldnt answer. I wish I would have prepared a bit more, interviews last about 5-10min each. Unexpected question: what do you take pride on?   View Answer

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1 person found this helpful

No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Columbus, OH

I applied online and the process took 5 days - interviewed at DISH in August 2013.

Interview Details – Applied on line, took the online assessment, g a date for in-person interview.

Got to the facility, took another assessment this time had to record myself speaking.

Passed the assessment, was interviewed by HR person, standard questions most of them where scenario Q.

How would you deal with a difficult Customer?, Why Dish? etc..

Interview Question – Nothing difficult   Answer Question

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Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Flushing, NY

I applied online and the process took 2 days - interviewed at DISH.

Interview Details – Applied for international customer service representative. Very detail in job benefits, did two 1:1 interview and totally failed the second one. Should come prepared and readied to answer the question but I did not do so. Said they will contact you through email and have to follow up on the instruction.

Interview Question – Why do you want to work at hectic place as this one?   Answer Question

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Flushing, NY

I applied online and the process took 1 week - interviewed at DISH.

Interview Details – There were two interviewers that interviewed me. First you go to Human Resources and sign in and give your resume than someone interviews you for your language, to see if you are fluent or not. Than another person interviews you and asks you generic interview questions. Then steps out and another person interviews you with similar questions.

Interview Question – What was a mistake or error you had in your previous job that you corrected ?   Answer Question

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No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
El Paso, TX

I applied online and the process took a day - interviewed at DISH in March 2012.

Interview Details – I applied online and took the first part of the assesment. They called for me to come in and take the second part of the assesment. I passed so they set me up to come in for an interview. I waited for like over and hour past my appointment time and met with two different people. The questions they asked were somewhat hard to find an answer for and kind of difficult.

Interview Question – Describle a time when you had a problem with a customer and your supervisor was not around to help.   View Answers (2)

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2 people found this helpful

No Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Hilliard, OH

The process took 1 week - interviewed at DISH in August 2010.

Interview Details – I applied for the CSR position at Dish network about a week ago, took an hour and a half. It immediately wanted me to set up an interview date and time. Did so, and showed up for the interview. I waited for maybe 20 minutes, my name was called and went to a room with a few computers and basically had to do the same exact interactive call center simulation test that was on the application but you actually had to speak your answers as if it were to a customer and type notes into the ticket as fast as you could. Not difficult really. it tells you afterward if you passed or not. Then had to wait for about 20 more minutes. HR lady came out and took me to a back room where I was asked a few question like describe a scenario when you went above and beyond the call of duty to get a job done. A few others like that then I was asked if there was anything stopping you from getting dish network service. Its free with the job but I don't like how they pretty much force it on you. Then was taken back to the waiting room, waited about 40 minutes and another HR gentleman came and gave me a second interview. He went through just about everything to do with the job. Benefits, rules, attendence, what they expect, what it will be like on the call center floor, how training will go, things like that. Went over more questions like the first interview. Then I was told that I would be in the training class in the very near future. They would call me within a week. We shall see how that goes. The people were very pleasent, Place was very clean, up to date with technology with amd processors in the computers, saw a couple intel machines....meh, all employees seemed to be cheerful. This interview experience with be positive or negative based on if I get the job or not. But the Interview I thought went fairly well

Interview Question – describe a time when had to break regulations or rules to complete a job   View Answer

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No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took a day - interviewed at DISH in June 2011.

Interview Details – I saw an advertisement on the internet that Dish Network was hiring. Before you fill out any paperwork you are given an accessment test. They do not tell you before you begin how long this will take which is upseting because the test has so many parts it can take 2 to 3 hours to complete. Then, when you pass the test you are asked to pick a date for the interview. After you pick a date for the interview, they confirm this by email and give you a link to fill out the paperwork.

When you arrive at the interview, prepare to be there 3 to 4 more hours and take part 2 of the assessment. In the one on one interview - they were not really interested in what you had accomplished in previous jobs. In fact, the interviewer that I had led me to believe they could not have cared less. The 2 negatives that I felt envolved misrepresenting the job and placed you in a precarious position are as follows. 1) The job description states that everyone in this position starts at $12.00 per hour. The interviewer asked me if I would accept a lower starting wage and if so what is the least I would consider working for. I informed the interviewer ( and they had knowledege that my previous job had earned me substantially more) that the job description indicated everyone started at $12.00 per hour so that is what I put down. I feel it is less than honest to ask people that question when they already stated that everyone starts at $12 per hour. 2) (They, like all employers, inform you that this is an at will position that they or you can terminate employment for any reason at any time.) The next question in interviewer asks: Is there any reason why you would not want to take out a subscription with Dish Network. (They give you a monthly coupon toward the America's Top 250 subscription which is $69.99+ per month) This sounds great as long as you have the job. The subscription is for 2 years - that translates into a potential $1679.76+ that you are on the hook for if the employment does not work out. If you say no - you might not get the job! There ought to be a law, don't you think. Both of these questions shook my confidence in this company - I am glad I did not get the job or the financial debt!

Interview Questions

  • Would you accept less that the quoted hourly wage of $12.00 per hour?   View Answer
  • Is there any reason why you would not take out a subscription to Dish Network.   View Answer

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DISH – Why Work for Us?

The Dish on DISH. Pride: We possess the integrity to set high goals and the commitment to achieve the results. We believe pride is a personal commitment, to do your best in everything you do.Our Core Values… Full Overview

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