DISH advancement Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
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Advanced Technical Support Representative Interview (Neutral Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at DISH in November 2011.
Interview Details – The girl in HR who interviewed me made me wait until she decided what she was ordering for lunch (right in front of me) then began talking to the security guard about her weight. This seems to me to be very unprofessional.
Interview Question – Dish does mandatory 6th days with little notice, you must be willing to work mandatory overtime with little notice (as little as 15 min before) Answer Question
Negotiation Details – Advised I had a second job at that time, I could not work 6 days and if that meant the job, then I would have to decline.
Advanced Technical Support Interview (Negative Experience; Average Interview)
I applied online and the process took 4 months - interviewed at DISH in August 2010.
Interview Details – The hiring process was terrible, took months to hear from them, did a 3 hour online based assessment, did an hour long assessment there, spoke to 3 different people at different times in the same day.
Interview Question – Give me an example of a time where something terrible happened and there was no member of management around what did you do? Answer Question
Negotiation Details – No nego on ANYTHING. not even schedule
Advanced Technical Support Interview (Positive Experience; Average Interview)
I applied online and the process took 3+ months - interviewed at DISH in February 2012.
Interview Details – Talked with recruiter first and was set up to take several tests. After I completed those (4-5 of them) I had my first actual interview. I had a total of 3 interviews before I was offered the job.
Interview Question – I don't remember anthing that was overly difficult to answer. If I had little experience with something, I was upfront about it. Any of these topics could be part of on the job training. Answer Question
Negotiation Details – I was asked to provide a justification report of why I asked for the salary that I did. After I submitted this, I was offered below, but still close to what I asked for and accepted.
Advanced Technical Support Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 1 week - interviewed at DISH in April 2009.
Interview Details – There is an online application followed by two online tests. The first test is basically a personality test("if you found a wallet on the ground what would you do?") The second online test consists of mock calls where you select how you would answer customers. After that you are called for an interview. There is a brief interview then the same day you take another two tests on site. The first test is some sort of IQ test. The second consists of more mock calls where you actually speak your responses into a headset. You're then given a second longer interview if you pass the tests(usually the same day). During the second interview they ask you some questions to gauge your knowledge of technology and also how a call center works. You're usually notified a few days later if you get the job.
Interview Question – They ask you to describe exactly how a call center works. They also ask you some random questions about technology. For example: " what is an LCD TV and what does LCD stand for?" There were maybe three questions like that to make sure you at least have the most basic familiarity with technology. Answer Question
Negotiation Details – There wasn't anti negotiation for the position I interviewed for. You either take what they offer or don't work there.
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